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VANROOY design

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • VANROOY design's ideal client is a mid-career to senior-level professional involved in hospitality business development, specifically in running or managing restaurants and hotels. They value adventure, attention to detail, and have the funds to invest in transformative interior design.

Audience Type

  • B2B
  • Key customer segments: Hotel & Restaurant Owners, Project Managers, and VPs of Design & Construction

Industries (if B2B)

  • Hospitality
  • Hotel Management
  • Restaurant Management

Needs – Primary Buying Considerations

  • Strategic interior design that enhances customer experience
  • Full-service support

Demographics

  • Age Range: 35-65
  • Gender: Male
  • Geography: United States
  • Profession: Owner, Project Manager, VP of Design & Construction
  • Business Size: 25+ employees

Psychographics

  • Lifestyle: Values adventure, travel, and leisure
  • What they value: Quality, Detail-Orientation, Expansive Design
  • Pain Points: Need for unique and functional design in their space
  • Buying Behavior: Decisive, Invests in Growth, Seeks Quality
  • Decision-Making Roles:
  • Primary Decision Maker: Owner
  • Secondary Decision Influencers: VP of Design & Construction, Project Manager

Secondary Target Market

  • Funded startups with disruptive boutique hotel concepts seeking rollouts across the United States. They value innovative design and seek supportive and experienced design partners.

2. My Message to My Target Audience

Refined Elevator Pitch

  • VANROOY Design provides visionary restaurant and hotel operators with strategic interior design through a unique hospitality-focused approach, so they can cultivate human connection, drive business growth, and build a lasting legacy.

Understanding Their Pain Points

  • Inefficiently designed spaces hindering customer experience and business success
  • The current state of accommodation spaces that lacks uniqueness and a sense of identity
  • Struggling with bland design elements that do not resonate with the brand or customers

Transformation

  • Achieving efficient, unique, and brand-reflecting spaces
  • Elevating customer experience, sparking delight, and creating a memorable ambiance
  • Witnessing elevated business performance and proliferation of their brand's legacy in the industry

Unique Selling Proposition (USP)

  • Unique combination of design expertise and hands-on hospitality experience
  • Proven track record in transforming hospitality spaces into success stories
  • Superior understanding of operational needs and customer desires in the restaurant/hotel spaces

Brand Values & One-Liners

  • "Transforming spaces, transcending experiences"
  • "Designing tomorrow’s legacy today"
  • "Because great design starts with a story"
  • "Strategically crafted spaces that speak your brand"
  • "Creatively dangerous design for daring brands"

Tone

  • VANROOY makes robust use of a bold, visionary and inspiring tone, imbued with elements of adventure, sophistication and a touch of danger. This tone is designed to incite a sense of excitement, boldness and aspiration, empowering its clientele to commit to design breakthroughs that further their business success.

Hero Text Idea

  • Flag Text: Redefining Hospitality Design – USA
  • Main Headline: Crafting Spaces that Fuel Success
  • Sub Headline: Embrace our unique blend of hospitality experience and design expertise to transform your restaurant or hotel into an unforgettable experience. Drive growth, foster deep connections, and leave a lasting legacy.
  • CTA: Start Your Design Journey

3. The Media I Will Use to Reach my Target Market

Website

  • Continuation with Wordpress for robust customization and SEO capabilities
  • Track events like 'Proposal Request', 'Contact Form Submission', and 'Page Engagement'
  • Optimize for both desktop and mobile use considering the B2B nature of the business

Social Media

  • Focus on LinkedIn for reaching executives in the hospitality industry. Engage in LinkedIn Groups related to hotel and restaurant design
  • Instagram to showcase design work, behind-the-scenes content
  • Post 3x a week on LinkedIn and 5x a week on Instagram

Paid Advertising

  • Google Ads for keyword-targeted campaigns around 'restaurant design', 'hotel design', and locality-specific terms
  • LinkedIn Sponsored Content targeting those in hospitality management roles

Content Recommendations

  • Blog topics like 'The Impact of Interior Design on Restaurant Performance', 'Transforming Hotels through Design'
  • Case studies showcasing transformations for specific clients

Directories

  • Get listed on industry-specific directories like the American Society of Interior Designers (ASID), International Interior Design Association (IIDA)

Publications

  • Collaborate with magazines like Architecture Digest, Boutique Design, Hospitality Design

Partnerships & Outreach

  • Partner with local hospitality associations for joint events or promotional opportunities
  • Partner with contract furniture companies, lighting companies that serve a similar target audience

SEO and Content

  • Implement a blog strategy targeting keywords around restaurant design, hotel design
  • Gain organic visibility through guest posting on hospitality or design-related blogs

Offline and Local Media

  • Sponsor local hospitality industry events
  • Network in local trade shows, interior design, hotel & restaurant exhibitions

Online Events

  • Host webinars on 'Impactful Interior Design in Hospitality'
  • Participate in virtual trade shows within the hospitality industry

Online Networking

  • Participate in forums like Restaurant Owner, Hotelier Network
  • Engage in Facebook groups about Restaurant Owners, Hotel Management

Cold Outreach

  • Reach out via LinkedIn InMail to targeted audience within hospitality management
  • Cold email outreach to potential clients sharing case studies, content value
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • A Guide to Transformative Hospitality Design
  • A Design Impact Quiz for Restaurant/Hotel Spaces
  • Calculator for Estimating Renovation Impact on Revenue

Tripwire Offer

  • Site Review with Improvement Recommendations
  • Initial Consultation at a reduced price
  • A Mini Course in Designing for Hospitality Success

Welcome Sequence

  • Automate a welcome email introducing the team
  • Share the story behind VANROOY design and mission
  • Send valuable content (blogs, case studies) that resonates with their problem
  • Offer the tripwire through a promotional email

Segmentation

  • Segment leads based on their type: Restaurant or Hotel
  • Further segment based on their stage: Planning, Renovation, or Redesign

Chatbot and Automation

  • Implement a chatbot to gear towards booking consultations
  • Use automated responses to frequently asked questions

2. My Lead Nurturing System

Marketing CRM

  • Recommended platform: HubSpot due to advanced automation features
  • Automation capabilities: Sequence emails, auto-responses, task automation
  • Recommended improvements: Setup CRM, Integrate with website form

Sales CRM

  • Recommended platform: HubSpot CRM for seamless integration with marketing tasks
  • Pipeline tracking process: Define pipelines for restaurants and hotels

Automated Follow-Ups

  • Types of automations: Post-opt-in welcome sequence, proposal follow-up, re-engagement
  • Frequency: Immediate follow-up and ongoing until conversion

Newsletter

  • Frequency: Monthly
  • Topics: Design trends, case studies, upcoming projects
  • Segmentation: Based on business type - restaurant or hotel

Retargeting & Ads

  • Platforms and goals: LinkedIn for B2B retargeting, Google Ads for search intent remarketing

Social Media and Content

  • Posting frequency: LinkedIn - 3x per week, Instagram - 5x per week
  • Content type: Project showcases, industry trends, team stories

Webinars and Events

  • Suggested cadence: Quarterly webinars on relevant design topics

Other Nurture Channels

  • Chatbot: Implement on website for immediate queries and booking consults
  • SMS: Integrate with CRM for appointment reminders and major announcements

3. Sales Conversion Strategy

Sales Process

  • Keep sales process structured: Initial call/RFP -> Qualification -> Proposal -> Query Resolution -> Retainer Payment/Selection
  • Address friction points in current sales process with regular communication and effective follow-ups
  • Implement CRM for streamlined sales process, lead tracking, and follow-up

Sales Assets

  • Create SOPs for observed sales process
  • Develop powerful sales scripts that align with USP and core benefit
  • Design persuasive proposals that effectively communicate values and results of design service
  • Develop compelling pitch decks showcasing past projects results and client testimonials
  • Design templates for common communications

Testimonials and Case Studies

  • Collect social proof: Request testimonials from past clients post-project completion
  • Develop case studies detailing project background, challenges, solutions, and results
  • Showcase testimonials and case studies on website, in proposals, during client communication

Conversion Rate Insights

  • Track conversion rate from initial contact to retainer payment (for restaurants), or selection (for hotels)
  • Constantly optimize sales process, scripts, and communication based on conversion insights

Urgency and Offers

  • Regularly offer seasonal or exclusive offers to incentivize quicker decision-making
  • Incorporate urgency messaging during client communication to encourage faster conversions

Guarantees and Risk Reversal

  • Provide satisfaction guarantee for services, assuring clients of commitment to deliver as per expectations
  • Include risk reversal statements addressing common objections or concerns in proposals or any client-facing communication

Shock and Awe

  • Send personalized note thanking prospects post initial call/RFP
  • Consider gifting branded merchandise or small tokens representative of design approach post-selection
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • A personalized welcome email with a video message from the design team
  • An exclusive design booklet as a welcome gift, sent to their address
  • Kickoff call to go over client expectations and project timeline

Communication Cadence

  • Weekly project status updates through email and bi-weekly progress calls
  • Instant text updates for any urgent matters or changes
  • Quarterly video messages reviewing the design progress and changes

Client Education

  • Online library of design guides and materials for clients to get familiar with design concepts
  • Webinar invitations for hospitality design talks and trends to keep them informed

Personalized Touches

  • Celebrating project milestones with a gifted design-themed souvenir
  • Birthday surprises like a custom-made design sketch for their business
  • Public recognition of their business on the company's social media channels during key points in the design journey

Visuals and Documentation

  • Progress updates supported with before-and-after photos or videos
  • Detailed progress report at the end of each project phase
  • 3D renderings and virtual walkthroughs of the proposed designs

Feedback and Proactive Support

  • A mid-project feedback system to gather thoughts and suggestions
  • The client success team is always on call to support with any questions or issues
  • Regularly asked for feedback, both positive and constructive

Guarantee or Promise

  • A risk-free design review policy allowing clients to suggest changes without extra cost
  • The "love it or take-it-back" design guarantee for peace of mind

Operational Excellence

  • Flexibility in scheduling design meetings and calls
  • Strict adherence to project timelines and deadlines
  • A highly professional appearance during all client interactions
  • High standards of communication, honesty, and transparency throughout the journey.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Introduce a renewal system for regular design review and updates
  • Offer discounted annual consultation contracts

Upsells & Cross-Sells

  • Upsell supplementary design services (lighting, art curation)
  • Offer space planning services as cross-sell

Bundling & Packaging

  • Bundle design and consultation services into tiered packages
  • Offer inclusive 'Design & Review' packages for commitment clients

Loyalty & Retention Programs

  • Develop a 'repeat customer' discount program
  • Initiate a 'Client referral program' to incentivize existing customers

Custom Services and Personalization

  • Provide 'Premium design service' offering personalized, unique design elements
  • Offer 'White-glove project management' service for premium clients

Pricing Strategy

  • Reduce pricing for long-term contracts
  • Offer value-based pricing for large-scale projects

Customer Data and Insights

  • Establish a CRM for tracking customer projects and preferences
  • Conduct regular customer surveys to gain insights for improvements

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a discounted or complimentary design consultation for successful referrals
  • Give referees an exclusive experience tour of a recent project

Shareable Assets

  • Create a beautifully designed digital 'inspiration package' for referrers to share with their network
  • Develop shareable case studies highlighting successful projects

Timing and Triggers

  • Ask for referrals at the conclusion of a successful project when excitement is high
  • Implement a checking-in system during anniversaries of project completion for ongoing referrals

Client Success Stories

  • Conduct video interviews with satisfied clients sharing their experiences, results, and improvement
  • Share success stories with images of the finished projects on social media and via email

Referral Contests

  • Run an annual 'best referral' contest. Recognize and reward the top referrer with a 'Design Day' – local architecture tour, lunch, etc.

Partner or Affiliate Programs

  • Create strategic partnerships with industry vendors (furniture, lighting, textiles etc.) for mutual referral opportunities

Thank-You Experience

  • Provide personalized thank-you notes for each successful referral
  • Publicly acknowledge prolific referrers in newsletters, on social media, and during events

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.