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Tamarillo Branded Design

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Tamarillo Branded Design primarily targets high-ranking professionals (Directors, General Managers, etc.) at luxury 5-star hotels and resorts worldwide. These professionals seek unique, creatively designed branded gifts to leave an enduring impression on their clients.

Audience Type

  • B2B
  • Key customer segments: Luxury hospitality industry

Industries (if B2B)

  • Hospitality
  • Luxury segment

Needs – Primary Buying Considerations

  • Unique, standout designs for branded promotional material
  • Quality and durability of final products
  • Custom designs that suit their individual brands

Demographics

  • Age Range: Not Defined
  • Gender: Not Defined
  • Geography: Worldwide
  • Income Level: High
  • Profession: Director of Rooms, General Manager, Director of Sales & Marketing
  • Business Size: Luxury 5-star hotels and resorts

Psychographics

  • Lifestyle: Affluent, luxury lifestyle
  • What they value: Creativity, quality, brand reputation
  • Pain Points: Uninspiring, generic branded material
  • Buying Behavior: Prioritizes quality and uniqueness over cost
  • Decision-Making Roles:
  • Primary Decision Maker: Directors, General Managers
  • Secondary Decision Influencers: Sales & Marketing Executives
  • Support Roles: Not Defined

2. My Message to My Target Audience

Refined Elevator Pitch

  • Tamarillo Branded Design brings imagination back into branded gifts. We help luxury brand managers craft memorable giveaways, engaging their audience and leaving a lasting impression.

Understanding Their Pain Points

  • Lackluster branded gifts failing to enhance brand perception
  • Brand managers seeking unique, memorable giveaways
  • Struggling with generic, uninspiring designs

Transformation

  • Unique, custom designed branded gifts
  • Enhanced brand recognition and audience engagement
  • Tangible increase in brand loyalty and perception

Unique Selling Proposition (USP)

  • First Design & Define project is free, showcase our creativity risk-free
  • Credit note towards your first sample
  • We excel in bespoke designs that resonate with luxury brands

Brand Values & One-Liners

  • "Show your brand some love"
  • "Envision luxury, brought to life"
  • "Signing off the ordinary, inspiring the extraordinary"

Tone

  • At Tamarillo, we weave a tone of creativity, passion, and high-end luxury. We want our clients to feel inspired, valued, and eager to bring their unique brand vision to life.

Hero Text Idea

  • Flag Text: "Inspired in France"
  • Main Headline: "Bespoke Designs for Luxury Brands"
  • Sub Headline: "Experience our creative process free of charge and elevate your brand with unforgettable giveaways."
  • CTA: "Start Your Free Design & Define Project"

3. The Media I Will Use to Reach my Target Market

Website

  • Optimize the website for mobile viewing, as luxury hotel decision-makers may use their mobile devices for research while on-the-go.
  • Track events/add-to-cart and checkout actions on Hubspot to understand your client's actions better.

Social Media

  • LinkedIn posts aimed at Directors, General Managers, and Marketing personnel in the hospitality industry, focusing on case studies and successful projects.
  • Instagram posts showing behind-the-scenes of creating unique designs, finished products, and highlighting luxury hotel partnerships.

Paid Advertising

  • LinkedIn Sponsored Content targeting professionals in the luxury hotel and resort industry.
  • Instagram Ads showcasing unique designs and the creative process.

Content Recommendations

  • Blog posts discussing the importance of branded merchandise for guest relations in the luxury hotel industry.
  • Case studies showcasing success stories from previous clients.
  • High-quality images of completed designs to showcase Tamarillo's creativity and craftsmanship.

Podcasts

  • Appearances on industry podcasts such as 'Hospitality Mavericks Podcast' and 'The Modern Luxury Hotel Podcast'.

Directories

  • Listing in directories like 'Luxury Hoteliers' and 'Boutique Hotel News'.
  • Register with local directories in major cities with a high concentration of luxury hotels such as Paris, London, New York.

Publications

  • Submissions to relevant magazines and blogs read by the target market such as 'Hospitality Net', 'Luxury Hotel Advisor', and 'Boutique Hotelier'.

Partnerships & Outreach

  • Joint ventures with luxury goods/artisan producers to offer unique product collaborations.
  • Approach hoteliers through industry-specific events, trade shows, and networking events.

SEO and Content

  • Optimize the website for keywords related to 'luxury branded designs' and 'bespoke hotel merchandising'.
  • Content collaboration with SEO-friendly luxury travel and hotel industry websites.

Offline and Local Media

  • Sponsor luxury hospitality events to gain visibility and networking opportunities.
  • Direct mail to decision-makers at luxury hotels and resorts.

Online Events

  • Host webinars showcasing the design process and product range.
  • Participate in online industry events such as 'International Luxury Hotel Association Virtual Events'.

Online Networking

  • Join online communities like ‘Hotel Management Network’ and 'Luxury Hotel Industry Professionals' on LinkedIn.

Cold Outreach

  • Use LinkedIn InMail for personalized outreach to decision-makers in the hospitality industry.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • '5 Keys To Crafting Memorable Branded Gifts' eBook
  • 'Branding Impact Audit' - An assessment tool
  • Access to a private gallery of past design projects

Tripwire Offer

  • A 30-minute brand consultation at a highly discounted price
  • Detailed brand audit report outlining potential areas of brand improvement

Welcome Sequence

  • Initial email thanking them for their interest and providing the requested lead magnet
  • A follow-up email highlighting benefits of Tamarillo's services
  • Email prompting to schedule a brand consultation
  • Final email offering a discount on the brand consultation as a tripwire

Segmentation

  • Categorize leads based on job role (General Manager, Director of Sales, etc.)
  • Tag leads based on their responses to the 'Branding Impact Audit'

Chatbot and Automation

  • Implement a chatbot on the website to engage visitors
  • Utilize Hubspot's automation for instant lead follow-up emails
  • Automate segmentation process in Hubspot based on lead's interaction and preferences

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Hubspot
  • Automation capabilities: Email automation, lead scoring, event tracking
  • Recommended improvements: Implement a chatbot, automate segmentation process

Sales CRM

  • Current platform: Hubspot
  • Pipeline tracking or handoff process: Detailed pipeline view, nurturing stages
  • Recommended upgrades: Enhance integration with marketing for seamless handoff

Automated Follow-Ups

  • Types of automations: Welcome emails, brand consultation reminders
  • Frequency or triggers: Immediate after lead magnet download; reminder 48 hours before consultation

Newsletter

  • Frequency: Bi-monthly
  • Topics: Design insights, case studies, industry trends
  • Segmentation: Job role (General Manager, Director of Sales, etc.)

Retargeting & Ads

  • Platforms: LinkedIn Sponsored Content, Instagram Ads
  • Goals: Brand visibility, lead generation, engagement

Social Media and Content

  • Posting frequency: Twice a week on LinkedIn; daily on Instagram
  • Content focus: Case studies, process insights, luxury hotel partnerships

Webinars and Events

  • Suggested cadence: Quarterly webinars
  • Purpose: Showcase design process, present product range, draw leads

Other Nurture Channels

  • Chatbot on website for immediate engagement
  • LinkedIn InMail for personalized outreach
  • Automation on Hubspot for instant follow-up and lead nurturing

3. Sales Conversion Strategy

Sales Process

  • Assess and understand client's goals, brand, and product ideas
  • Generate custom visualizations to give clearer picture
  • Provide detailed product specifications along with a range of quantity-based pricing options
  • Leverage Hubspot to automate follow-ups and reminders

Sales Assets

  • Develop standard client-facing proposal templates
  • Implement a standardized script addressing the unique value Tamarillo offers
  • Highlight our unique selling proposition (USP) in all sales assets including our 'first project free' offer

Testimonials and Case Studies

  • Regularly request testimonials from satisfied clients
  • Create detailed case studies featuring luxury hotels we've worked with
  • Show these testimonials on the 'Wall of Love' webpage, in proposals, and on social media

Conversion Rate Insights

  • Track conversion rates within Hubspot CRM
  • Regularly review and refine conversion funnel for optimization
  • Set a goal to increase the conversion rate by 20% in the first year

Urgency and Offers

  • Develop time-bound promotions during the hospitality industry's high seasons
  • Create a limited number of 'early bird' discounts for new hotel openings or rebrandings

Guarantees and Risk Reversal

  • Reiterate our 'first project free' offer to mitigate initial risk for new clients
  • Offer a satisfaction guarantee: if clients are unsatisfied with the final product, we make revisions at no extra cost

Shock and Awe

  • Send a tailor-made custom sample mockup to new sales leads
  • Include a personalized note expressing eagerness to collaborate on revitalizing their branded gifts
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Kickoff call to understand client's goals and vision
  • Welcome kit mailed to client with a custom-designed Tamarillo notepad and pen
  • Provide clear roadmap for the Design & Define process

Communication Cadence

  • Weekly email updates with sketches and ideas
  • Monthly video calls to discuss progress and feedback
  • Immediate notifications for major milestones via email and SMS

Client Education

  • Resource hub on the website with design inspiration and tips
  • FAQs section addressing potential client questions
  • Training videos on how to leverage design in boosting brand perception

Personalized Touches

  • Celebrate project milestones with a personalized thank you note
  • Small branded gift on client's birthday or holiday season
  • Check-in emails every quarter after project completion

Visuals and Documentation

  • Before and after photos of design transformations
  • Detailed design reports and progress recaps
  • Showcasing final product in a form of digital poster

Feedback and Proactive Support

  • Mid-project feedback form to identify potential issues early
  • Post-project client satisfaction survey
  • Regular check-ins to provide support and build long-term relationships

Guarantee or Promise

  • 'Love it or leave it' policy for the first Design & Define project
  • Quality Guarantee for all produced items

Operational Excellence

  • Adhering to scheduled meetings and timelines
  • Ensuring project deliverables align with client's vision and our quality standards
  • Timely and clear communication throughout the project

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Introduce retainer contracts for on-demand design revisions
  • Offer annual design consulting bundles with prepayment discounts

Upsells & Cross-Sells

  • Provide premium options like 3D mockups, faster delivery times or exclusive materials
  • Cross-sell design services for diverse product categories (e.g., stationery, merchandise)

Bundling & Packaging

  • Launch tiered design packages based on complexity and exclusivity
  • Bundle design & production to offer an end-to-end solution for clients

Loyalty & Retention Programs

  • Loyalty points for repeated orders, redeemable on future designs
  • VIP tier for regular clients, offering priority service and exclusive benefits

Custom Services and Personalization

  • High-end 'White-glove' service for complex projects
  • Offer personalized design workshops as an upsell to engage the client in the process

Pricing Strategy

  • Loyalty discounts to incentivize long-term contracts
  • Offer value-based pricing, ensuring clients see the worth in high-quality design

Customer Data and Insights

  • Use CRM to identify sales opportunities and upselling points
  • Implement analytics to track client engagement and adjust offerings based on insights

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a exclusive discount on the next design project for each successful referral
  • Give newly referred customers a starting credit for their first design project

Shareable Assets

  • Design refer-a-friend email templates, making it easier for customers to share
  • Create social media posts that clients can share, showcasing their unique branded gifts

Timing and Triggers

  • Ask for referrals after the free Design & Define project has been completed and client is satisfied with the result
  • Use CRM to automate reminder emails asking for referrals every 6 months

Client Success Stories

  • Share case studies of luxury hotels who improved brand perception with Tamarillo's design service
  • Use testimonials in referral emails and on social media to inspire more referrals

Referral Contests

  • Organize a yearly 'Refer & Win' contest with a high-end reward for the customer who refers the most businesses

Partner or Affiliate Programs

  • Establish partnerships with other businesses in the luxury industry to cross-promote services

Thank-You Experience

  • Send a handwritten note with a small branded gift as a thank you for each referral
  • Recognize top referrers on social media (with their permission)

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.