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Stoltzfus Structures

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Upper middle class individuals with hobbies that require unique storage solutions or dedicated structures like greenhouses, man caves, saunas, and home offices.

Audience Type

  • B2C
  • Upper-middle-class hobby enthusiasts

Needs – Primary Buying Considerations

  • High-quality, unique storage and hobby structures
  • Direct to consumer purchase options

Demographics

  • Age Range: Middle to Upper Age
  • Gender: Both
  • Geography: United States
  • Income Level: Upper Middle Class
  • Profession: Any, with sufficient income to afford luxury hobby structures

Psychographics

  • Lifestyle: Enthusiasts of various hobbies that require dedicated spaces or structures
  • What they value: Quality, direct consumer purchasing
  • Pain Points: Finding unique and quality structures for their hobbies
  • Buying Behavior: High-ticket one-time purchase

Decision-Making Roles

  • Primary Decision Maker: Individual Hobbyist
  • Secondary Decision Influencers: N/A
  • Support Roles: N/A

2. My Message to My Target Audience

Refined Elevator Pitch

  • Stoltzfus Structures supplies the upper middle-class with innovative storage and hobby space solutions, manufactured directly by us for direct-to-consumer purchase, empowering them to thrive in their passions and fulfill their dreams.

Understanding Their Pain Points

  • Lack of quality, personalized structures for hobbies or storage
  • Current dwelling is cluttered or lacks space for hobbies
  • Difficulty finding reliable, direct-to-consumer outdoor structure providers

Transformation

  • Ownership of a bespoke built, quality outdoor structure
  • Reorganized living space, enabling more freedom and efficiency
  • Pursuing hobbies and passions in tailored, individual spaces

Unique Selling Proposition (USP)

  • Custom-built structures directly from the manufacturer
  • Providing consumer-direct purchasing, eliminating middlemen
  • Combining tradition and innovative designs to uniquely suit customer needs

Brand Values & One-Liners

  • Elevating lives, one custom structure at a time
  • Store & explore: Direct-to-consumer outdoor structures
  • Crafting dreams: Where tradition meets innovation

Tone

  • Stoltzfus Structures speaks with a confident and visionary tone. We inspire hope, evoking the feeling of freedom, innovation, and possibilities amidst our clients.

Hero Text Idea

  • Flag Text: Custom Creations, USA
  • Main Headline: Shaping your personal journey with artisan structures
  • Sub Headline: Craft your dreams, store your extras, and unclutter your world with our direct-to-consumer structures.
  • CTA: Start Crafting Your Dreams Today

3. The Media I Will Use to Reach my Target Market

Website

  • Continue to optimize the website for mobile users as the upper-middle-class target audience is increasingly likely to browse on mobile devices.
  • Identify and track important conversions such as contact form submissions, calls from the website, and shed configurator users.

Social Media

  • Leverage Instagram and Pinterest to showcase high-quality images and videos of your products. Posting frequency: 3x per week.
  • Facebook for client testimonials and community engagement. Posting frequency: 2x per week.
  • Host occasional live Q&A sessions on Instagram or Facebook Live.

Paid Advertising

  • Continue to use Google Ads given past success. Focus on search ads targeting keywords for outdoor structures and specific types (e.g., "Greenhouses", "Man Caves").
  • Experiment with Facebook Ads to reach new audiences.

Content Recommendations

  • Blog content on specific uses for outdoor structures (e.g., "Creating the Perfect Greenhouse", "Building Your Own Man Cave").
  • Client spotlights/testimonials showcasing a variety of uses for structures.

Podcasts

  • Participate in home improvement and lifestyle podcasts such as "The Money Pit" and "Young House Love".

Directories

  • List company on directories like Angie's List and HomeAdvisor.
  • Participate in industry-specific directories like ShedBuilder Magazine's online directory.

Publications

  • Aim for features in home improvement and lifestyle magazines (e.g., "Home & Garden", "Better Homes & Gardens").

Partnerships & Outreach

  • Partner with local garden centers or home improvement stores for referrals or to display models.
  • Sponsor local events, gardening clubs, or home shows.

SEO and Content

  • Develop a keyword strategy focused on shed types and specific uses (hobbies).
  • Ensure each product page is optimized for relevant keywords.

Offline and Local Media

  • Consider billboard advertising in affluent areas.
  • Direct mail targeting neighborhoods with homes that have large yards.

Online Events

  • Host webinars on popular hobby uses for outdoor structures (e.g., "How to Set Up a Home Greenhouse").

Online Networking

  • Engage with groups on platforms like Home Project DIY on Facebook or r/HomeImprovement on Reddit.

Cold Outreach

  • Reach out via email to homeowners identified through local directories or property databases with personalized offers.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Build Your Dream Structure' Interactive Quiz
  • 'Storage Optimization' eBook Guide
  • 'Ultimate Hobby Room Checklist' PDF

Tripwire Offer

  • Special Discount or bonus features on First Order
  • Free Consultation Call with Custom Recommendations

Welcome Sequence

  • Email 1: Thank you and overview of what to expect
  • Email 2: More about Stoltzfus Structures, our story and values
  • Email 3: Inspiration for outdoor structures and uses (use cases by past customers)
  • Email 4: Special discount/bonus offer message

Segmentation

  • Segment leads by interest (based on quiz results or type of storage/hobby structure downloaded)
  • Segment by engagement level with emails (opened/clicked/bought)

Chatbot and Automation

  • Implement a chatbot for instant query handling and lead capture on the website
  • CRM automation to move leads through the funnel based on predefined triggers

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Salesforce
  • Automation capabilities: Email campaign management, Lead scoring
  • Recommended improvements or replacements: Include a marketing automation tool like Hubspot for further segmentation and deeper analytics

Sales CRM

  • Current platform: Salesforce
  • Pipeline tracking or handoff process: Sales team manages the pipeline
  • Recommended upgrades: None

Automated Follow-Ups

  • Types of automations: Welcome series after lead capture, Re-engagement emails for inactive leads, Personalized recommendations based on structure interests
  • Frequency or triggers: Welcome series sent immediately after signup, Re-engagment emails sent after 30 days of inactivity, Personalized emails triggered by lead's activity on site

Newsletter

  • Frequency: 1x every two weeks
  • Topics or content pillars: Customer testimonials and success stories, Use case examples for different structures, Tips and guides for maximizing structure use, Industry news and trends
  • Segmentation: By structure type interest

Retargeting & Ads

  • Platforms and goals: Google Remarketing for increased website conversion, Facebook dynamic product ads for personalized retargeting

Social Media and Content

  • Posting frequency: 2-3x per week
  • Content type or campaign focus: High quality images of structures and their uses, Customer testimonials, Live Q&A sessions

Webinars and Events

  • Suggested cadence or purpose: Monthly webinars showcasing specific use cases and answering customer questions

Other Nurture Channels

  • Chatbot: Implement on website for instant query handling and lead capture
  • SMS: Send booking confirmations, order updates, and exclusive offers

3. Sales Conversion Strategy

Sales Process

  • Develop structured pricing sheets for transparency and immediate quoting.
  • Train sales team in active listening for solution-based selling.
  • Implement automated follow-up reminders in Salesforce after initial contact.

Sales Assets

  • Compile a comprehensive FAQ document addressing queries about shed types, usage, customization, etc.
  • Design custom tailor 'Pitch Decks' for each product category.
  • Develop SOPs for handling different sales situations.

Testimonials and Case Studies

  • Collect testimonials post-purchase for use on website and social media portrayal.
  • Create detailed case studies from satisfied customers and their successful usage of your products.
  • Use a testimonial section on the website and call it 'Real Stories' or 'Success Stories'.

Conversion Rate Insights

  • Set up conversion tracking in Google Analytics for major website actions such as form submissions.
  • Aim for a conversion rate improvement of 10-15% in the first quarter.

Urgency and Offers

  • Run seasonal promotions targeting specific hobbies. e.g Spring Sale for Greenhouses.
  • Offer 'fast mover' incentives like free accessories or on-site setup for quick decisions.

Guarantees and Risk Reversal

  • Introduce a 'Satisfaction Guarantee' policy for a defined period of time post-purchase.
  • Emphasize premium build and longevity in sales conversations to minimize risk concerns.

Shock and Awe

  • On purchase, send customers a branded 'Welcome Kit' with care instructions and small gifts.
  • Personalize follow-up with a handwritten note of appreciation for choosing Stoltzfus Structures.
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email with personalized message and clear next steps
  • Virtual tour of the manufacturing process and overview of the journey to owning a custom structure

Communication Cadence

  • Weekly project status updates via email or SMS
  • Regular video updates showcasing the ongoing manufacturing process

Client Education

  • Interactive FAQ section on website with detailed structures guide
  • Regular webinars or workshops to explore different structure types and their uses

Personalized Touches

  • Milestone celebrations with gift cards upon placement of order, structure completion, and installation
  • Birthday greetings with special discount offers

Visuals and Documentation

  • Before and after photos of installation site
  • Detailed progress report with high-quality photos of their structure being built

Feedback and Proactive Support

  • Regular check-ins during the manufacturing process to address any concerns proactively
  • Automated post-installation survey to collect feedback

Guarantee or Promise

  • 100% satisfaction guarantee with full assurance of resolution in case of any issues with the structure

Operational Excellence

  • Strict commitment to agreed schedules with regular updates
  • Maintaining clean and professional appearance during onsite installments

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Implement scale-up options where customers can expand their existing structures

Upsells & Cross-Sells

  • Introduce add-on services for structure upkeep and maintenance
  • Offer interior design or customization services as an upsell

Bundling & Packaging

  • Create bundled packages of related structures (e.g., greenhouse + storage shed)
  • Offer discount for bulk buying of multiple structures

Loyalty & Retention Programs

  • Launch a loyalty program offering discounts on future purchases
  • Offer a referral bonus when existing customers bring new customers

Custom Services and Personalization

  • Offer white-glove assembly and personalized structure design services

Pricing Strategy

  • Offer financing options or payment plans to increase affordability
  • Provide a discount for large orders or repeat customers

Customer Data and Insights

  • Use Salesforce to track purchasing behaviour and identify upsell opportunities
  • Systematically collect customer feedback to inform product offerings and improve service

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a discounts on future purchases for referring a new customer
  • Give the referred customer a welcome discount on their first purchase

Shareable Assets

  • Craft referral-exclusive social media posts for easy sharing
  • Create a special landing page on the website dedicated to the referral program

Timing and Triggers

  • Encourage referrals after customer installation and satisfaction are confirmed
  • Set up automated reminder emails post-purchase and post-installation

Client Success Stories

  • Share customer testimonials on social platforms and the referral landing page
  • Invite customers to submit their own 'shed story' via a form on the website

Referral Contests

  • Create quarterly referral contests with rewards for the customers with most referrals

Partner or Affiliate Programs

  • Collaborate with hobbyist influencers for mutual promotion
  • Set up an affiliate program with tracking links for influencers

Thank-You Experience

  • Send exclusive gifts to top referrers quarterly
  • Recognize best referrers on social media and the website

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.