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STAY STRONG

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What to do next:

  1. Review your plan (scroll down)
  2. Save this link (For your records)
  3. Execute it (start with ONE section)

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • STAY STRONG is aimed at leaders of medium to large organizations in Saudi Arabia and the GCC looking to enhance their HR systems and leadership capabilities.

Audience Type

  • B2B
  • Key customer segments: Middle to large sized companies (200-5000 employees), Companies with existing HR structure who are looking to improve, upgrade or revamp

Industries (if B2B)

  • Any industry seeking to improve HR and Leadership practices

Needs – Primary Buying Considerations

  • Desire for data-driven, fair and humane HR systems
  • Interest in leadership and team development programs
  • Value in practical, research-based and field-tested solutions

Demographics

  • Business Size: 200-5000 employees
  • Geography: Operating in Saudi Arabia and the GCC

Psychographics

  • Value simplicity and practicality in solutions
  • Seeking to make their HR systems more efficient and effective
  • Pain Points: Inefficient HR systems, lack of leadership development
  • Buying Behavior: Approach the service provider with a request, prefer face-to-face meetings for understanding concept and proposals
  • Decision-Making Roles:
  • Primary Decision Maker: Organization leaders
  • Secondary Decision Influencers: HR Leaders
  • Support Roles: HR Team

2. My Message to My Target Audience

Refined Elevator Pitch

  • STAY STRONG provides organizations with practical, data-driven HR solutions and leadership development programs, helping to create high-performing workplaces. By integrating global expertise with local insight, we make workforces more efficient, fair, and human, fostering collective growth and strength.

Understanding Their Pain Points

  • Inefficient or outdated HR systems
  • Struggle to implement fair and effective performance management
  • Lack of leadership development within the organization

Transformation

  • More efficient HR systems and procedures
  • Improved organizational performance and culture
  • Enhanced leadership skills and team development

Unique Selling Proposition (USP)

  • 20 years of practical, hands-on industry experience
  • Offerings are based on research and tailored for direct applicability
  • Ongoing support after the project ensures effective implementation

Brand Values & One-Liners

  • "Practical Solutions for Stronger Organizations"
  • "Unleashing your Workforce Potential"
  • "Building Tomorrow's Leaders Today"
  • "HR Made Human"

Tone

  • STAY STRONG communicates with assurance, credibility, and practicality. Our tone is professional yet approachable, aiming to inspire trust, confidence, and a sense of partnership.

Hero Text Idea

  • Flag Text: "B2B HR and Leadership Solutions in Egypt"
  • Main Headline: "Creating High-performing Workplaces through Integrated HR Solutions"
  • Sub Headline: "With STAY STRONG, your organization becomes more efficient, fair, and human. Together, let's build a stronger future."
  • CTA: "Begin your transformation today"

3. The Media I Will Use to Reach my Target Market

Website

  • Continue using Wordpress as it suits the nature of your B2B service.
  • Track key website conversions such as contact form completions and downloads of your HR resources.
  • Optimize your website for both mobile and desktop, keeping primary focus on desktop as B2B decision makers often research business services on their desktop systems.

Social Media

  • Focus on LinkedIn to reach working professionals and decision makers in organizations.
  • Engage in regular posting (3-4 times a week) with mix of informative HR-related posts and case studies of your previous successful projects.

Paid Advertising

  • Use LinkedIn Ads targeting HR Managers and CEOs in Saudi Arabia and the GCC region based on job function and industry.
  • Use Meta ads to increase brand awareness among wider professional demographic.

Content Recommendations

  • Publish regular blogs on recent HR trends, leadership development guides, and HR system revamping.

Directories

  • Get listed on B2B directories like 'Sulekha' and 'Justdial' and HR-focused directories.

Partnerships & Outreach

  • Partner with business coaching institutions to offer joint training sessions.
  • Attend networking events oriented toward HR industry.

SEO and Content

  • Identify key HR-related questions and issues and create blogs and articles addressing those points.
  • Use the Google Keyword Planner to identify relevant keywords for your industry and incorporate these into your website.

Offline and Local Media

  • Sponsor local HR-centric events.
  • Offer leadership workshops at popular business hubs.

Online Events

  • Host webinars on HR improvement strategies and leadership development.

Online Networking

  • Engage with forums and groups on 'HR.com' and 'HRZone'.

Cold Outreach

  • Conduct mail outreach to organizations that have recently expanded their workforce or have job listings for senior leadership roles.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • Guide: 'Top 5 HR Challenges and How to Overcome Them'
  • Webinar: 'Leadership Development Strategies for Today's Workplace'
  • Infographic: 'The Steps to a High Performing HR System'

Tripwire Offer

  • A paid HR Systems Audit with a detailed report and recommendations
  • A discounted 'Boost Leadership Performance' training session

Welcome Sequence

  • Email 1: Thank the lead for their interest and provide lead magnet
  • Email 2: Share customer success stories and benefits of services
  • Email 3: Offer tripwire with time-bound discount

Segmentation

  • Tag leads based on the industry they come from
  • Segment leads based on the size of their organization
  • Identify high potential leads based on the level of engagement (opens, click-throughs)

Chatbot and Automation

  • Integrate a chatbot for 24/7 customer service on website
  • Use chatbot to answer FAQs and capture lead info (e.g. email, major HR challenge)

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Hubspot
  • Automation capabilities: Email sequences, segmentation, lead scoring
  • Recommended improvements: Enhance segmentation based on industry and company size

Sales CRM

  • Current platform: Hubspot
  • Pipeline tracking or handoff process: Integrate sales and marketing CRM for seamless handoff

Automated Follow-Ups

  • Welcome sequence after lead magnet opt-in
  • Follow-ups for proposal discussions and closing
  • Monthly check-in with clients during post-project support period

Newsletter

  • Frequency: Bi-weekly
  • Topics: Trends in HR, leadership development tips, case studies
  • Segmentation: Based on company size and industry

Retargeting & Ads

  • LinkedIn Ads targeting HR leads in targeted industries
  • Google Ads for brand awareness and lead generation

Social Media and Content

  • Posting frequency: 3-4 times a week on LinkedIn
  • Content type: HR tips, case studies, quick wins

Webinars and Events

  • Monthly webinars on HR concepts and leadership development

Other Nurture Channels

  • Automate client support with chatbot on website
  • SMS updates for local clients

3. Sales Conversion Strategy

Sales Process

  • Continue face-to-face meetings for in-depth understanding of the clients' needs
  • Streamline proposal process using pre-designed templates tailored to common solutions
  • Automate follow-up process with CRM, personalized after a week of proposal submission
  • Utilize Hubspot CRM for all communication and lead tracking

Sales Assets

  • Develop standard sales script for initial lead capture
  • Design business proposal template
  • Create a sales presentation showcasing company strength, track record, and unique selling points
  • Prepare objection-handling script, addressing budget, implementation, and value concerns

Testimonials and Case Studies

  • Automate testimonial collection post-project completion via short survey
  • Feature testimonials on website and in proposals
  • Document successful projects as detailed case studies, include in pitches and on website

Conversion Rate Insights

  • Utilize CRM data to understand current conversion ratio
  • Set target for conversion rate improvement (e.g., 10% increase over 6 months)
  • Monitor conversion rate trend and adjust sales process based on data

Urgency and Offers

  • Offering expedited implementation for prompt decision making
  • Limited slots for in-person consultancy to create scarcity
  • Early-bird incentives like discounted pricing for fast responders

Guarantees and Risk Reversal

  • Introduce satisfaction guarantee for all services to boost confidence
  • Offer free initial consultation for risk-free exploration of partnership

Shock and Awe

  • Personalized thank-you note post-meeting or proposal submission
  • Small token of appreciation (e.g., book on HR trends, leadership skills) for high value leads
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Send personalized welcome email with roadmap for next steps
  • Conduct kick-off meeting to understand client's pain points deeply
  • Deliver printed welcome kit with essential guides, calendar and dedicated contact at Stay Strong

Communication Cadence

  • Fortnightly update emails about the project status to key stakeholders
  • Quarterly review meetings for checking effectiveness of implemented solutions
  • Special update in case of any key improvements or milestones achieved

Client Education

  • Provide concise user-friendly guidebooks for each implemented HR Solution
  • Deliver quarterly workshops for continuous improvement and training of key internal stakeholders
  • Access to a private knowledge hub filled with training videos, FAQs and best practices

Personalized Touches

  • Personalized thank you message after successful closure of every major milestone in the project
  • Celebratory breakfast or lunch at major milestones or project completion
  • Gift a unique branded desk item to key stakeholders

Visuals and Documentation

  • Documented before-and-after comparison of performance statistics
  • Quarterly progress reports and data analysis
  • Video recaps of completed stages and long-term impact projections for the future

Feedback and Proactive Support

  • Provide designated account manager for client support and queries
  • Interactive surveys after each milestone for gathering client feedback and sentiments
  • Clear process for potential issue escalation and commitment for resolving within stipulated time

Guarantee or Promise

  • Assure total satisfaction guarantee - if the client isn't satisfied, we'll revisit and make it right
  • Commit to continuous support and revisions until desired improvements are seen in HR processes
  • We promise to uphold client's company values and integrate them throughout our HR solutions

Operational Excellence

  • Respect client's time and meet all deadlines
  • Maintain punctuality and professionalism in all communications
  • Uphold confidentiality and security of all client information
  • All team members uphold image of 'STAY STRONG' during interactions with client

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Introduce long-term contracts with discounted rates for 1-2 years commitment
  • Launch a pilot program for a subscription-based offering, allowing regular updates, support, and training for leaders and teams

Upsells & Cross-Sells

  • Offering add-on modules for specialized HR areas (diversity, remote work, etc.)
  • Develop cross-sell offers between leadership development and HR system consulting

Bundling & Packaging

  • Create tiered support plans offering different levels of service post-project
  • Bundle leadership programs with HR Solutions for a package pricing deal

Loyalty & Retention Programs

  • Create an incentivized referral program for existing customers
  • Offer loyalty discounts or priority support to clients contracting a second service or renewal

Custom Services and Personalization

  • Propose tailored HR solutions for additional business sectors or company-specific challenges
  • Develop personalization based on customer feedback and customized to each client's needs

Pricing Strategy

  • Offer early-bird pricing for contract renewals or extended service plans
  • Deploy a 'value demonstration' strategy, illustrating the cost-savings of efficient HR systems

Customer Data and Insights

  • Leverage HubSpot CRM to track customer engagement and identify up-sell or cross-sell opportunities
  • Use data insights to anticipate client needs and offer tailored solutions

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Provide a 15% discount on future projects for each successful referral
  • Offer exclusive leadership webinars for both the referrer and referee

Shareable Assets

  • Create a referral landing page showcasing benefits and testimony
  • Develop custom email and social media templates for easy sharing

Timing and Triggers

  • Request referrals after completion of a project, when satisfaction is high
  • Automate an email follow-up in HubSpot to remind clients about the referral program

Client Success Stories

  • Highlight testimonials on website and social platforms to encourage referrals
  • Regularly collect and promote new success stories

Thank-You Experience

  • Send personalized thank-you emails to referrers
  • Recognize top referrers annually with an exclusive online event

Partner or Affiliate Programs

  • Engage with local businesses and consultants for a joint-venture referral program

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.