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Showtime Kayaking

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Ideal customers are active families, particularly parents with children in upper primary or early secondary school, searching for an adventurous and unique night-out activity.

Audience Type

  • B2C
  • Key customer segments: Active families, adventurous couples

Needs – Primary Buying Considerations

  • Seeking fun and unique family activities
  • Value seeing marine life in a new, illuminated manner

Demographics

  • Age Range: Parents in their mid-30s or older
  • Gender: Both
  • Geography: Australia
  • Income Level: Over $150k/year
  • Profession: Diverse, with sufficient disposable income for leisure activities

Psychographics

  • Lifestyle: Active, outdoors-oriented, value quality family time
  • What they value: Unique experiences, family time, adventure
  • Pain Points: Boredom with typical family activities, seeking fresh experiences
  • Buying Behavior: Online bookings

2. My Message to My Target Audience

Refined Elevator Pitch

  • Showtime Kayaking provides active families and adventurous couples with an evening filled with fun and adventure, using transparent, illuminated kayaks to enhance their connection with marine life and deliver an unforgettable, immersive night-time experience.

Understanding Their Pain Points

  • Lack of quality, family-friendly adventure activities
  • Desire for novel experiences that offer escape from daily routines
  • Need for engaging outdoor activities that are fun for both children and adults

Transformation

  • Increased quality family time through shared adventure
  • Emotionally uplifting experience that creates lasting memories
  • Enhanced appreciation for nature and marine life

Unique Selling Proposition (USP)

  • Use of transparent, illuminated kayaks for a unique, immersive experience
  • Option to explore marine life during night-time, which few competitors offer
  • Highly positive online reviews and media coverage affirming quality of experience

Brand Values & One-Liners

  • “Lights. Camera. Paddle! Dive into the depths of adventure!”
  • “Bridge the gap between reality and magic. Night is the new day!”
  • “Experience marine life like never before. Bring on the night!”

Tone

  • Showtime Kayaking brings a tone of exhilaration, wonder, and family-focused fun. We aim to inspire seafood lovers, evoke feelings of adventure and curiosity, and highlight the mystical allure of marine life beneath the moonlit sky.

Hero Text Idea

  • Flag Text: Australia’s Night-time Kayaking Adventure
  • Main Headline: Illuminate Your Adventure with Showtime Kayaking
  • Sub Headline: Create unforgettable memories as cool night breezes and glowing marine life turn your kayaking tour into a magical escape.
  • CTA: Book Your Adventure Today!

3. The Media I Will Use to Reach my Target Market

Website

  • Optimize website for mobile users, as active families and adventurous couples are often on-the-go.
  • Use clear CTAs on home page for immediate conversion (i.e., 'Book Your Kayak Adventure Today!').
  • Set up tracking for booking conversions and engagement (time spent on site, pages visited).

Social Media

  • Regular posts on Instagram and Facebook featuring customer experiences, scenic shots, and marine life sightings.
  • Engage with customers through Instagram stories, polls, and Q&A.
  • Promote special offers or discount for group booking on social platforms.

Paid Advertising

  • Create Facebook and Instagram ads targeting parents aged 35+ living in Australia.
  • Invest in Google Search Ads for keywords such as 'night kayaking', 'family activities', and 'adventurous couple activities'.

Content Recommendations

  • Blog posts on website about marine life in the area, safety tips, and preparation for a night kayaking trip.

Podcasts

  • Reach out to adventure and family-oriented podcasts such as 'Family Adventure Podcast' and 'Australia Adventure Travel'.

Directories

  • Get listed in local tourism directories such as 'Australia Tourism Guide', and 'TripAdvisor'.

Publications

  • Pitch story ideas to local publications like 'Australia Geographic', 'Outdoors Australia', and 'Family Fun Australia'.

Partnerships & Outreach

  • Partner with local hotels and tour operators to package kayaking as an additional adventure experience.
  • Collaborate with local schools for outdoor education experiences.

SEO and Content

  • Target local SEO keywords (e.g., 'night kayak in [region]', 'family adventure in Australia').
  • Create informative, SEO-friendly blog posts to attract organic traffic.

Offline and Local Media

  • Distribute flyers at local tourist offices, hotels, and restaurants.
  • Participate in local travel and adventure expos.

Online Events

  • Host webinars or live Q&A sessions on social platforms about night kayaking and marine life.

Online Networking

  • Engage in relevant Facebook groups or forums like r/adventures for promotion chances.

Cold Outreach

  • Reach out to travel influencers in Australia via email or Instagram DM offering a free experience in exchange for a review or feature.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • "Guide to Night Kayaking: What to Expect and How to Prepare" (Released as a downloadable PDF, perfect for educating customers about Showtime Kayaking's unique experience)
  • "Marine Life of the Night: An Illustrated Guide" (Highlights the unique sightings possible during a Showtime Kayaking tour)
  • "Top Night Adventure Activities in Australia" (Caters to adventurous couples and families looking for unique experiences)

Tripwire Offer

  • "First Time Kayaking" discount offer (A way to attract first-time customers with a reduced price trip)
  • Special family package discount vouchers
  • Referral discount for existing visitors (encourages customers to refer friends or family)

Welcome Sequence

  • Initial welcome email immediately after signing up, with a thank-you note and the promised lead magnet
  • Follow-up email one day after, reiterating the excitement and detailing what to expect
  • Another email after 2 more days, providing an exclusive tripwire offer
  • Final email - a soft sell of the main service - after another 2 days

Segmentation

  • Segment customers based on the lead magnet they downloaded (This directs further marketing efforts and specific messaging)
  • Categorize leads based on booking status (Potential, Booked, Completed, Repeat Visitor)
  • Segment customers based on their geography and demographics information, whenever available

Chatbot and Automation

  • Integrate a chatbot on the website to answer routine questions about scheduling, pricing, and booking
  • Use automation to follow up with customers following their trip, requesting reviews and sharing referral discounts
  • Implement automatic email sequences after a lead signs up or makes their first booking

2. My Lead Nurturing System

Marketing CRM

  • Current Platform: None mentioned
  • Recommended CRM: Zoho CRM, user-friendly, affordable, and suitable for small businesses
  • Integration: Connect CRM to website with Zoho Wordpress plugin to track form submissions

Sales CRM

  • Current Platform: None mentioned
  • Recommended CRM: Zoho CRM, as it's an integrated system combining both marketing and sales functions
  • Pipeline Tracking: Set up booking stages in CRM (Inquiry, Confirmed, Completed, Follow-up)

Automated Follow-Ups

  • Post-Booking: An immediate confirmation email with relevant logistics details
  • Pre-Tour: A reminder email 24 hours before the tour, with last-minute tips and guidance
  • Post-Tour: A feedback request email 24 hours after the tour, with a discount for their next booking as incentive

Newsletter

  • Frequency: Monthly roundup newsletter
  • Topics: Featured tour highlights, marine life fun facts, adventure lifestyle articles
  • Segmentation: Segment by lead magnet engaged, customer status and locality

Retargeting & Ads

  • Platforms: Facebook and Instagram for social media retargeting, Google for Search Ads

Social Media and Content

  • Posting Frequency: 2-3 times per week, consistently across Facebook and Instagram
  • Content: Behind-the-scenes, marine life sightings, customer testimonials

Webinars and Events

  • Quarterly themed webinars: Tips for night kayaking, marine life discussion, adventure lifestyle for families

Other Nurture Channels

  • Chatbot: Set up a basic FAQ chatbot on the website using Zoho SalesIQ
  • SMS: Automated scheduling reminders and a thank you message post-tour
  • Instagram DMs: Engage with audience queries promptly and effectively

3. Sales Conversion Strategy

Sales Process

  • Simplify online booking process on website
  • Implement 'quick booking' options with saved customer details
  • Implement an automated email confirmation and reminder system

Sales Assets

  • Create an engaging sales page detailing the unique night kayaking experience
  • Develop FAQs for common queries and concerns
  • Present the USP (illuminated clear kayaks) prominently on sales and home page

Testimonials and Case Studies

  • Collect video testimonials from happy customers, showcasing their experience
  • Display testimonials prominently on sales page and in online ads
  • Use real customer stories as case studies on website and social media

Conversion Rate Insights

  • Set up conversion rate tracking for online bookings
  • Regularly review conversion rates and identify areas for improvement

Urgency and Offers

  • Offer limited-time discounts on group bookings or off-peak times
  • Run seasonal deals (e.g., 'Summer Nights' specials)
  • Develop early-bird specials for booking tours well in advance

Guarantees and Risk Reversal

  • Offer a satisfaction guarantee: if customers aren't thrilled with their experience, they get a free tour
  • Provide a comprehensive safety briefing to alleviate fears and reassure customers

Shock and Awe

  • Send personalized thank you notes post-tour to customers' emails
  • Offer small merchandise gifts (e.g., branded reusable water bottle or cap) to each participant post-tour
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Customers receive a confirmation email with tour details, safety instructions, and a personalized thank you note.
  • Free "Ready for Adventure" digital guide with tips on what to wear and bring.
  • A brief family introduction to the guide team before the tour starts.

Communication Cadence

  • An email reminder 48 hours ahead with weather updates and final preparation checklist.
  • Post-tour follow-up email with a thank you message and request for feedback.

Client Education

  • Launch of a 'Marine Life of the Night' video series on the website to educate customers about what they might see.
  • Regular blog posts on kayaking safety and the ecological significance of the marine life they’ll encounter.

Personalized Touches

  • Special glow stickers for children joining the tour.
  • Adventure achievement certificates for families upon tour completion.
  • Birthday bonus: Free night-tour for the birthday boy/girl.

Visuals and Documentation

  • Group photo under the night sky emailed post-tour.
  • Photo contest: customers share their best tour photos on social media for the chance to win free tickets.

Feedback and Proactive Support

  • Feedback forms included in post-tour email.
  • Implementation of a 'Tour Improvement Suggestion' box on the website.
  • Quick response system to rectify any grievances.

Guarantee or Promise

  • "Lights-Guarantee": If lights fail, customers get a free replacement tour.
  • 100% satisfaction guarantee: Unhappy customers receive a complimentary repeat tour.

Operational Excellence

  • Tour begins on time - delays (if any) communicated in advance.
  • Guides are friendly, knowledgeable and prioritize safety.
  • Regular equipment checks to ensure everything is in top working condition.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Develop multi-session bookings with discounts for repeat customers
  • Introduce seasonal passes for multiple outings over a limited period

Upsells & Cross-Sells

  • Introduce private tours for family gatherings or special occasions
  • Add specialty tours, focusing on different aspects of marine life or adventure experiences

Bundling & Packaging

  • Package kayaking tours with food baskets or souvenir merchandise
  • Offer family package deals, covering two adults and two children at a reduced rate

Loyalty & Retention Programs

  • Implement a loyalty rewards system where customers can earn points to be redeemed on future bookings
  • Offer discount codes for referrals that can be applied on future bookings

Custom Services and Personalization

  • Facilitate personalized tour experiences with customized routes or specific marine life focus
  • Provide option for personal photos during tours, that customers can purchase afterwards

Pricing Strategy

  • Offer discounted prices for large family groups
  • Incorporate surge pricing for peak demand times thereby increasing revenue

Customer Data and Insights

  • Use CRM data to track customer preferences and recommend tailored experiences
  • Monitor and analyze customer feedback to identify opportunities for upselling and cross-selling

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Reward customers with a 20% off coupon for every new customer they refer.
  • Offer referred customer a 10% discount on their first booking.

Shareable Assets

  • Create visually appealing social media posts that customers can share.
  • Design a Refer a Friend landing page on the website, with an easy sharing option.

Timing and Triggers

  • Ask for referrals after a successful tour, when customers are most likely to feel satisfied.
  • Automate a referral request email to be sent 24 hours after the tour.

Client Success Stories

  • Request happy customers to share their experience on a dedicated section of website.
  • Use customer testimonials in social media posts, with permission.

Referral Contests

  • Run a quarterly referral contest, where the top referrer wins a free tour for four.

Partner or Affiliate Programs

  • Enlist local travel bloggers as affiliates, offering them a commission for every booking they generate.

Thank-You Experience

  • Thank top referrers with a personalized note and souvenir from Showtime Kayaking.

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.