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Before (Prospect)

1. My Target Market

Primary Target Market Summary

  • Masira targets committed parents who prioritize holistic and religious education for their children and are willing to actively engage in their child's academic progress.

Audience Type

  • B2C
  • Middle-class families

Needs – Primary Buying Considerations

  • A nurturing, alternative educational environment that respects and promotes Islamic values
  • Open communication and regular updates on child progress
  • Flexible and credible education system

Demographics

  • Age Range: 28-45 years
  • Gender: Both
  • Geography: Not specified
  • Income Level: Middle-class families
  • Profession: Creative jobs and engineering sector

Psychographics

  • Lifestyle: Family-oriented with a focus on religion
  • What they value: Holistic education, open communication, religious values
  • Pain Points: Traditional schooling not catering to individual and religious needs
  • Buying Behavior: Prioritizes quality and alignment with personal goals and values

Decision-Making Roles

  • Primary Decision Maker: Parents
  • Secondary Decision Influencers: Relatives and friends
  • Support Roles: Teachers and school admin

2. My Message to My Target Audience

Refined Elevator Pitch

  • Masira provides honest, future-focused parents with an enriching alternative education. We prioritize students' psychological, physiological, and religious needs, encouraging them to excel in life without forsaking their Islamic roots.

Understanding Their Pain Points

  • Lack of schools focusing on child psychology and religious beliefs
  • Struggling with mainstream education systems that suppress individual identities
  • Difficulty finding an educational setting that nurtures a whole child - mind, body and spirit

Transformation

  • Ability to blend modern life skills with deep-rooted Islamic beliefs
  • Confidence that their child's physical, cognitive, and spiritual needs are catered for
  • Children excel both academically and socially without forsaking their religious identity

Unique Selling Proposition (USP)

  • The blend of outdoor physical activities with cognitive and life skills training sets us apart
  • We respect children's religious backgrounds and weave Islamic principles throughout our curriculum
  • Our strong rapport between teachers and students nurtures an environment conducive to individual progress

Brand Values & One-Liners

  • "Shaping the future without forgetting the past."
  • "Weaving Islamic values into a holistic education."
  • "Embracing individual identities, fostering collective growth."

Tone

  • Respectful, nurturing, and understanding, our tone is as supple as our education model. We believe in celebrating each child's individuality while fostering a sense of community and shared values.

Hero Text Idea

  • Flag Text: Revolutionizing Education
  • Main Headline: Education Without Compromise
  • Sub Headline: Thrive in a rapidly changing world without forsaking your roots. At Masira, we fuse modern learning solutions with Islamic principles. Let's shape a future without forgetting the past.
  • CTA: Join the Masira Family Today

3. The Media I Will Use to Reach my Target Market

Website

  • Since the school currently has no website, it is recommended to create one using Wordpress due to its customizability and overall affordability.
  • Set up Google Analytics to track key website metrics such as visitor demographics, session duration, bounce rate, and source of traffic.
  • Focus more on mobile optimization as parents in the 28-45 age range are likely using their smartphones for browsing.

Social Media

  • Focus primarily on Facebook and Instagram as these platforms are often used by the target audience demographic.
  • Post updates 3-4 times per week, including student activities, parent testimonials, and teaching methodologies.
  • Use Instagram Stories to enhance community engagement and show a “day in the life” at the school.

Paid Advertising

  • Start with Facebook Ads targeting parents aged 28-45 with interest in alternative education and Islam.
  • Set campaign goals for increasing brand awareness and website traffic.

Content Recommendations

  • Blog posts on topics such as "The Importance of Holistic Education" and "The Role of Religion in Children's Upbringing".
  • Post photos and videos from school trips and sports events to showcase the active life at the school.

Podcasts

  • Seek guest appearances on relevant parenting podcasts like "Unruffled (Janet Lansbury)" and "Parenting Forward".

Directories

  • Register the school on local and national education directories to increase visibility.

Publications

  • Send press releases to local newspapers about unique aspects of the school, student achievements, and special events.
  • Seek feature articles in parenting magazines like "Parents" and "Mother & Baby".

Partnerships & Outreach

  • Partner with local mosques for joint educational activities.
  • Reach out to companies in creative and engineering fields (where most parents work) for sponsorship or collaboration opportunities.

SEO and Content

  • Keyword strategy focused on terms like "alternative Islamic education", "holistic child development", etc.
  • Regular blog posts to improve organic visibility.

Offline and Local Media

  • Hold open house events and invite local families to tour the school.
  • Sponsor local community events and distribute flyers and brochures there.

Online Events

  • Conduct webinars on topics of interest for parents, e.g. "Balancing Modern Education with Religious Teachings".
  • Host virtual Q&A sessions for interested parents.

Online Networking

  • Join forums and Facebook groups focused on parenting and education.
  • Participate actively by offering expert advice and promoting school’s unique vision.

Cold Outreach

  • Use email outreach to potential parents, personalized based on their specific interests and needs.
  • Promote the school's unique offering and invite parents to visit the school or join a webinar.
During (Lead)

1. My Lead Capture System

Lead Magnet

  • Interactive Children's Activity Guide: A downloadable and printable booklet packed with fun and educative activities promoting Islamic values.
  • Parent's Webinar: Regular free webinar or Q&A to discuss relevant topics and provide a glance into Masira's unique educational approach.
  • Child Development Checklist: Helps parents track their child's development and highlight areas to focus on.

Tripwire Offer

  • Trial Week: A discounted week-long trial at Masira's academy.
  • Online Course: A low-priced online course to help parents implement holistic education practices at home.
  • Discounted first term: Offer a smaller initial investment to experience the service.

Welcome Sequence

  • Automated Welcome Email: A warm introduction message detailing the next steps.
  • Series of Emails: A string of emails that educate new leads about concepts of holistic education and Islamic teachings.
  • Call to Action: Each email must contain a clear next step - either a discounted trial, booking a visit, or purchasing the online course.

Segmentation

  • Based on Child's Age Group: More targeted communication and relevant solutions.
  • Interest-Based Segmentation: Separate those who are interested in the trial week, online course, or full-term experience.
  • Lead Source: Track where leads are coming from to refine marketing channels.

Chatbot and Automation

  • Chatbot on Social Platforms: A messenger bot that assists with common inquiries and captures leads.
  • Automation for Webinar Sign-ups: Registrants receive a confirmation email with necessary details and a calendar invite.
  • Follow-up Automation: Automated follow-up emails post-webinar or post-trial week to guide parents through the next steps.

2. My Lead Nurturing System

Marketing CRM

  • Given the size of the business, suggest using Zoho CRM for marketing automation.
  • Decent automation capabilities, affordable, and suited for B2C services.

Sales CRM

  • Use same Zoho CRM for sales as well.
  • Pipeline tracking and handoff can be managed within the CRM.

Automated Follow-Ups

  • Post-opt-in: Welcome emails with nurturing content.
  • Post-webinar event: Follow-ups with a CTA to join a trial week.
  • Frequency: Follow-ups every two days after interactions.

Newsletter

  • Frequency: Bi-weekly newsletters.
  • Topics: Updates on school activities, parenting tips, educational trends.

Retargeting & Ads

  • Facebook retargeting and Google display network for website visitors.

Social Media and Content

  • Posting frequency: Minimum 3 per week on FB and Instagram.
  • Content focus: Classroom experiences, parent testimonials, teacher interviews.

Webinars and Events

  • Monthly webinars on topics like 'Holistic Education & Islam,' 'Nurturing children's psychology.'

Other Nurture Channels

  • Setting up a Chatbot on website and FB messenger for immediate response.
  • WhatsApp for quick reminders, updates, and queries.

3. Sales Conversion Strategy

Sales Process

  • Continue using the application form as the first step of the sales process.
  • Automate process by setting up an application form directly on the new website.
  • Schedule a follow-up call or in-person meeting with parents after they fill out the form.
  • In the meeting, present the school's curriculum, teaching methods, and religious emphasis to the parents.

Sales Assets

  • Develop a detailed and visually engaging brochure highlighting Masira's unique features including flexibility, credibility, open-air physical activities, cognitive and life skills practice, art activities, religious emphasis, and teacher-student rapport.
  • Provide a downloadable version of this brochure on the website.
  • Prepare a scripted presentation to ensure clear and consistent communication of Masira’s USPs during the initial meeting with parents.

Testimonials and Case Studies

  • Collect testimonials from satisfied parents and feature them prominently on the website and in marketing materials.
  • Document case studies of student success stories and use these to demonstrate Masira’s tangible impact.

Conversion Rate Insights

  • Use meeting-booking software to track the number of application forms filled out, meetings scheduled, and students enrolled.
  • Continuously track these conversion statistics and work on improving weak areas.

Urgency and Offers

  • Introduce a limited-time referral program offering discounted tuition for families referring others.
  • Promote early registration incentives such as a small discount or priority choice in class schedules.

Guarantees and Risk Reversal

  • Clearly communicate policies around fees, refunds, and withdrawals to assure parents there’s no financial risk involved.
  • IRW (If Rejected, Why?) follow up system to understand objections and refine sales approach.

Shock and Awe

  • Provide a personalized welcome kit with school essentials and a letter from the principal to newly enrolled students.
  • Send thank-you notes to parents after visits or enrollment.
After (Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome event for new students and their parents
  • Welcome kits containing school supplies, a school shirt, and a guidebook
  • Orientation program introducing families to the school environment and values

Communication Cadence

  • Bi-weekly emails with student progress updates
  • Monthly virtual town hall meetings for parents
  • Real-time alerts for significant academic or behavioral developments

Client Education

  • Parent workshops covering psychology, religion, and children's development
  • Regular newsletters featuring educational insights and parenting tips
  • Access to an online knowledge hub of resources

Personalized Touches

  • Birthday and holiday celebrations
  • Celebration of students' milestones (religious, academic, life skills)
  • Personalized learning plans addressing each child's unique needs

Visuals and Documentation

  • Quarterly reports with visuals explaining each student's progress
  • Yearly memory books documenting students' achievements and growth

Feedback and Proactive Support

  • Regular surveys for parents and students feedback
  • Open door policy for concerns or issues
  • Proactive parent-teacher meetings to address any potential issues

Guarantee or Promise

  • Service guarantee to provide a holistic, inclusive educational experience
  • Risk-free trial period for newcomers

Operational Excellence

  • Clear communication standards between school, students, and parents
  • Timely execution of school schedule and activities
  • Regular internal training for teachers, emphasizing flexibility, credibility, andrespect

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Introduce an 'early bird' renewal discount for annual subscriptions
  • Offer a sibling discount to families enrolling multiple children

Upsells & Cross-Sells

  • Introduce after-school clubs or courses that complement the core curriculum
  • Offer personalized academic coaching as an add-on

Bundling & Packaging

  • Bundle core curriculum with after-school clubs at a discounted rate
  • Create a premium package that includes academic coaching

Loyalty & Retention Programs

  • Implement a referral program rewarding current families for new enrollments
  • Start a ‘Masira Loyalty Club’ giving exclusive benefits like priority registration, free workshops etc.

Custom Services and Personalization

  • Introduce a premium 'Personal Academic Success Plan' tailored to individual learning needs
  • Offer custom plans that integrate home education strategies

Pricing Strategy

  • Offer a discount for 2-year commitment to retain students
  • Use value-based pricing for premium and personalized services

Customer Data and Insights

  • Begin collecting and analyzing customer data on retention and churn
  • Run periodic satisfaction surveys to identify areas of improvement

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a 10% discount on the annual fee for each successful referral.
  • Give new referred parents a free guided tour and one-on-one session with a counselor.

Shareable Assets

  • Provide creative graphics outlining Masira's unique selling points for sharing on social media.
  • Create 'refer a friend' printable cards for physical distribution.

Timing and Triggers

  • Ask for referrals during parent-teacher meetings, after positive feedback, or successful school events.
  • Train the staff to identify satisfied parents and encourage them to refer.

Client Success Stories

  • Encourage parents to share their positive experiences on platforms like Facebook or Instagram.
  • Create articles featuring success stories and share these on Masira’s website and social platforms.

Referral Contests

  • Hold bi-annual referral contests with a prize for the family with the most successful referrals.

Partner or Affiliate Programs

  • Launch a brand ambassador program inviting influential parents to promote Masira.

Thank-You Experience

  • Send handwritten thank-you notes to parents who refer new families.
  • Give shout-outs to top referrers in the school newsletter.

Take Your Marketing Plan to the Next Level

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