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Learner Agency LLC

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Parents and families with children aged 5-12 seeking beneficial and engaging learning experiences.

Audience Type

  • B2C
  • Families with children aged 5-12

Needs – Primary Buying Considerations

  • Development and enhancement of their children's learning skills
  • An engaging, effective, and personalized educational approach
  • Consistent progress updates and insights into children's growth

Demographics

  • Age Range: Parent age likely between 25-50
  • Gender: Any
  • Geography: Local community
  • Income Level: Mid-income
  • Profession: Varied, likely prioritizing education

Psychographics

  • Lifestyle: Valuing education, seeking extra support for child's learning
  • What they value: Child's engagement and confidence in learning
  • Pain Points: Difficulty in keeping children motivated, finding effective learning resources
  • Buying Behavior: May visit center for free demo before purchasing sessions or multi-session passes

2. My Message to My Target Audience

Refined Elevator Pitch

  • Learner Agency provides families with children aged 5-12 with an engaging and confidence-building learning experience through the best combination of human coaching and curated educational technology.

Understanding Their Pain Points

  • Struggling to find quality educational experiences for children
  • Stuck in a traditional education system that doesn't cater to a child’s unique needs
  • Feeling out of touch with their child's learning progress and development

Transformation

  • Children become confident, self-directed, lifelong learners
  • Constant insight into children's progress boosts parents' confidence in guiding their learning
  • Quality of family life improves with a more engaged, independent, and academically confident child

Unique Selling Proposition (USP)

  • Unique blend of human coaching and state-of-the-art educational technology
  • Delivers constant insight into child’s learning progress and development
  • Offers personalized learning plans that cater to each child's unique learning style

Brand Values & One-Liners

  • "Developing lifelong learners, one child at a time"
  • "Unleashing potential through personalized learning"
  • "Building educational bridges between school, home, and community"

Tone

  • Learner Agency speaks with a warm and aspirational tone, embodying the passion for education and family wellbeing. Our goal is to inspire self-belief and build a love for learning in every child.

Hero Text Idea

  • Flag Text: "Empowering young learners in the USA"
  • Main Headline: "Transform Learning with Personalized Engagement"
  • Sub Headline: "We combine the best of human coaching and personalized technology to help your child fall in love with learning. Watch as they grow into confident, self-directed, lifelong learners."
  • CTA: "Start Your Child's Learning Journey Today"

3. The Media I Will Use to Reach my Target Market

Website

  • Build an engaging, informative, and intuitive website for the Learner Agency using WordPress due to its flexibility, affordability, and wide range of educational themes.
  • Highlight the unique selling propositions, testimonials, and the free demo session on the homepage.
  • Integrate Google Analytics to track conversions such as sign-ups for free demo sessions and purchases of session passes.

Social Media

  • Focus majorly on Facebook and Instagram due to their appeal to the target demographic of families and parents.
  • Posting frequency should be 2-3 times a week - posts should include success stories, learning tips, behind-the-scenes, and invitations to demo sessions.
  • Flow a consistent brand narrative across all social media platforms and optimize profile with clear brand messaging and contact info.

Paid Advertising

  • Leverage the use of Facebook Ads for its extensive targeting options (parents in local region, specific age range).
  • Shop for Sponsored Listings on Google and Bing to improve visibility for keywords related to children’s education and learning support.

Content Recommendations

  • Create blog topics around children’s education, growth mindset and developing learning habits, and how parents can support learning at home.
  • Share success stories, case studies and testimonials to build trust among potential customers.

Partnerships & Outreach

  • Develop relationships with local schools, daycare centers and parenting groups to improve visibility and get referrals.
  • Co-host educational events with local libraries, museums or community centers.

SEO and Content

  • Optimize website content with SEO keywords related to ‘child education’, ‘learning support’, ‘child development’, and ‘academic coaching’.
  • Consistently add educational articles and success stories to the website blog to improve organic SEO.

Offline and Local Media

  • Distribute flyers or brochures in local community centers, libraries, and schools.
  • Sponsor or participate in local educational and family-oriented events.
  • Leverage local news outlets for press coverage on special events and accomplishments.

Online Events

  • Host regular webinars or virtual workshops on topics like, ‘supporting your child's learning at home’, and ‘fostering a love for learning in children’.

Online Networking

  • Participate in online parent forums and Facebook groups to share helpful resources and build brand awareness.

Cold Outreach

  • Use Email or Social Media to outreach to potential partners like local schools or child-oriented businesses.
  • Target audiences would be administrative authorities of educational institutions and parents of potential learners.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Curating Your Child's Personal Growth Journey: A Comprehensive Guide' - a downloadable PDF guide.
  • Interactive online quiz 'What's Your Child's Learning Style?' that gives tailored suggestions.
  • Free webinar: 'How to Nourish Your Child’s Love for Learning.'

Tripwire Offer

  • Discounted first month pass: A lower cost entry offer for the first month of sessions.
  • Free trial learning session after attending the webinar.
  • Small-priced product: Get an exclusive set of educational activity worksheets.

Welcome Sequence

  • Email 1: A warm welcome message and introduction to Learner Agency.
  • Email 2: Invitation to book a free demo session.
  • Email 3: Discount offer for first month pass.
  • Email 4: Testimonials and success stories.

Segmentation

  • Leads from the webinar: interested in active support for their child's learning.
  • Leads who download the guide: interested in understanding and aiding child's growth journey.
  • Leads from the quiz: seeking personalized learning options for their child.

Chatbot and Automation

  • Chatbot consultation booking: Allow users to book a free demo session directly through a chatbot.
  • Personalized email automation: Based on the lead source, share additional resources or reminders.
  • Quiz result automation: Email personalized learning tips based on the quiz results.

2. My Lead Nurturing System

Marketing CRM

  • Recommended platform: HubSpot due to its affordability and extensive automation capabilities

Sales CRM

  • Recommended platform: Zoho CRM for its user-friendly interface and cost-effectiveness
  • Pipeline tracking process: Manual tracking through recorded customer interactions and conversion stages

Automated Follow-ups

  • Post-opt-in emails: Thank you email with detailed information on the services
  • Abandoned cart follow-up: Email reminders to complete the purchase
  • Frequency: First follow-up within 24 hours of user action, with subsequent emails every 72 hours

Newsletter

  • Frequency: Bi-monthly
  • Topics: Case studies, events, educational tips and advice
  • Segmentation: Based on lead source (webinar, guide, quiz)

Retargeting & Ads

  • Platforms: Facebook Ads and Google Ads targeting parents within the local region

Social Media and Content

  • Posting frequency: 2-3 times a week
  • Content types: Success stories, teaching tips, behind-the-scenes glimpses

Webinars and Events

  • Cadence: Monthly webinars on topics related to child’s learning and development

Other Nurture Channels

  • Chatbot on the website for quick queries and booking demo sessions
  • SMS reminders for booked sessions or upcoming webinars

3. Sales Conversion Strategy

Sales Process

  • Highlight the unique blend of human coaching and digital learning
  • Provide a free demo session to potential customers
  • Offer individual or multi-session passes for purchase
  • Implement a follow-up system for session reminders and updates

Sales Assets

  • Develop a comprehensive FAQ addressing common parent concerns
  • Create a compelling, detailed proposal for potential network partners (schools, daycare centers)
  • Prepare a streamlined buying guide for website visitors

Testimonials and Case Studies

  • Upon successful completion of a learning module, ask parents/children for testimonials
  • Showcase testimonials on website, social media, and in marketing materials
  • Develop case studies showcasing the learning transformation of students over time

Conversion Rate Insights

  • Use Google Analytics to track website conversions and fine-tune sales process
  • A/B test website elements (CTAs, headlines, images) to improve conversion

Urgency and Offers

  • Offer early bird discounts for new learning module launches
  • Implement discounted multi-session passes to encourage commitment and regular engagement

Guarantees and Risk Reversal

  • Implement a satisfaction guarantee (e.g., free additional session if not satisfied with progress)
  • Clearly communicate this guarantee on website and during sales process

Shock and Awe

  • Handwritten thank you note after demo session
  • Special recognition for children who complete a learning module (e.g., certificate, reward)
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Free demo session to understand the benefits of the program
  • Detailed walkthrough with coaches to explain the learning methodology

Communication Cadence

  • Weekly progress report emails to parents
  • Monthly in-depth meeting with parents to discuss progress and goals

Client Education

  • Videos/guides explaining the software and learning approach
  • FAQs on the website to answer common questions

Personalized Touches

  • Birthday surprises or recognition in the learning center
  • Celebrations for achieving personalized milestones

Visuals and Documentation

  • Before and after comparison graphs to show progress
  • Comprehensive reports detailing individual learning paths

Feedback and Proactive Support

  • Regular surveys to gather feedback from both parents and children
  • Responsive help desk for quick resolution of any issues

Guarantee or Promise

  • Satisfaction guarantee — if the child isn't happy, provide discounted sessions

Operational Excellence

  • Easy scheduling and changes via online portal
  • Strict punctuality and professional conduct from coaches

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer one-year contracts with discounted rates compared to weekly passes
  • Launch renewal campaigns monthly to encourage multi-session package repurchase

Upsells & Cross-Sells

  • Introduce additional learning modules (science, languages, etc.) as separate purchases
  • Offer exclusive workshops or seasonal camps as upsells

Bundling & Packaging

  • Provide tiered packages (basic, premium, elite) including different levels of access to resources
  • Bundle multi-session packages with parent-education webinars for added value

Loyalty & Retention Programs

  • Develop a loyalty points system where points can be redeemed for additional sessions or exclusive items
  • Offer referral incentives to existing customers (free sessions, discounts)

Custom Services and Personalization

  • Provide a premium package with extra parent-teacher sessions and personalized learning plans

Pricing Strategy

  • Offer discounts on upfront payment for long-term packages (quarterly, yearly pass)
  • Introduce a value-based pricing strategy emphasizing the substantial value delivered over time

Customer Data and Insights

  • Invest in simple CRM software to track customer behavior, usage, and churn
  • Hold regular feedback sessions for continuous service improvement

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer free trial sessions for new referrals
  • Reward successful referrer with discount on their next multi-session pass

Shareable Assets

  • Create an invite-a-friend digital card for easy sharing via email or social platforms
  • Develop testimonials videos from successful students, ready for sharing

Timing and Triggers

  • Actively request referrals post-success in child’s learning milestone
  • During parent-teacher meetings, highlight the importance of their network to the learning community

Client Success Stories

  • Collect student success stories, have parents share them with their network online
  • Publish success stories on the website to inspire referrals

Referral Contests

  • Organize a periodic 'Invite-a-Friend' contest with free session packs as prizes

Partner or Affiliate Programs

  • Partner with local parenting groups or community centers for a mutual referral program

Thank-You Experience

  • Send a special thank-you note to parents who bring in referrals
  • Hold an annual appreciation event for families that have referred others

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.