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JP Greze Co

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • The primary target market for JP Greze Co's FunFangle product is Summer Camp Programs looking to optimize and modernize their operations.

Audience Type

  • B2B
  • Summer Camps

Industries (if B2B)

  • Education
  • Recreation Industry

Needs – Primary Buying Considerations

  • Streamlining of camp operations
  • Technological modernization of traditional processes
  • Safety and security of camp attendees

Demographics

  • Age Range: Not Applicable
  • Gender: Not Applicable
  • Geography: United States
  • Income Level: Not Applicable
  • Profession: Camp Operations Directors
  • Business Size: Small to Medium (finances indicating avg. customer lifetime value $10,000+)

Psychographics

  • Lifestyle: Value convenience & efficiency
  • What they value: Safety, Efficiency, Modern Technology
  • Pain Points: Operational inefficiencies, Paper-based processes
  • Buying Behavior: Attend conventions, responsive to direct mail
  • Decision-Making Roles:
  • Primary Decision Maker: Operations Director
  • Secondary Decision Influencers: Camp Owners
  • Support Roles: Other Administrative Staff

2. My Message to My Target Audience

Refined Elevator Pitch

  • JP Greze's FunFangle offers Summer Camp Operation Directors a streamlined operational experience through an integrated workflow with NFC wristbands, enabling them to focus on creating fun-filled memories, not paperwork.

Understanding Their Pain Points

  • Unmanaged campground operations
  • Distracted by administrative tasks
  • Wasted time and energy on manual logging activities

Transformation

  • Streamlined operations in all areas
  • Regained focus on providing fun and value
  • Improved camp management efficiency

Unique Selling Proposition (USP)

  • NFC wristbands-integrated workflow
  • Tailored workflow according to specific needs
  • Proven success: $360K-$1M projected revenue this year

Brand Values & One-Liners

  • 'Streamlining Camp Fun, One Band at a Time'
  • 'Tech-Driven Efficiency for Golden Summer Memories'
  • 'We Handle Distractions, You Handle the Fun'

Tone

  • FunFangle embodies the spirit of summer adventure - energetic, efficient, and playful. We want our customers to feel the relief of unburdened management and the joy of creating lasting memories.

Hero Text Idea

  • Flag Text: 'Pioneering Summer Camp Tech in the USA'
  • Main Headline: 'Experience Camp Management Unleashed with FunFangle'
  • Sub Headline: 'Unlock operational efficiency and focus on what matters - crafting memorable summer experiences. FunFangle - Straight To The Fun.'
  • CTA: 'Request a Demo Today'

3. The Media I Will Use to Reach my Target Market

Website

  • Keep website built with Wordpress.
  • Track conversions: Demo requests, newsletter signups, eBook downloads.
  • Focus on both desktop and mobile.

Social Media

  • Utilize LinkedIn to reach Camp Operations Directors.
  • Posting frequency: Twice a week.
  • Content types: Demo videos, success stories, operational tips.

Paid Advertising

  • Focus on Google and LinkedIn Ads.
  • Campaign goal: Increase demo requests.

Content Recommendations

  • Blog posts: 'How NFC improves Camp Safety', 'Step-by-step Guide to Going Digital in Camp Operations'

Directories

  • List on SaaS directories like Capterra, G2 Crowd.
  • Join directories of Camp & Outdoor activity industry.

Publications

  • Feature in industry-specific publications like 'Camping Magazine', 'Recreation Management'.

Partnerships & Outreach

  • Partner with summer camp associations, outdoor activity gear providers.

SEO and Content

  • Focus blog on camp operations efficiency, NFC technology in camps.
  • Enhance organic visibility by featuring customer testimonials, case studies.

Offline and Local Media

  • Attend summer camp conventions and industry events.
  • Continue direct mail to targeted camp operation directors.

Online Events

  • Host webinars on 'Streamlining Summer Camp Operations', 'Importance of Tech in Camp Management'.

Online Networking

  • Engage in forums like 'Camp Professionals' on Facebook, subreddits like r/SummerCamps.

Cold Outreach

  • Target Operations Director at camps via LinkedIn InMails, personalized emails.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Summer Camp Operations Efficiency' guide
  • 'Transform Your Camp With NFC Technology' eBook
  • 'FunFangle Introduction' video series

Tripwire Offer

  • Low-cost FunFangle starter package
  • Discounted RFID wristbands for the first month

Welcome Sequence

  • Welcome email with links to resource library
  • Follow-up email with demo video and unique selling points
  • Proposal email offering tailored solution plan

Segmentation

  • Segment leads based on camp size, geographical location, and technology needs

Chatbot and Automation

  • Install a chatbot for FAQs
  • Automate follow-up emails after demo request

2. My Lead Nurturing System

Marketing CRM

  • Recommended platform: HubSpot (rich automation capabilities, adaptable to growing businesses)
  • Automation capabilities: Email campaigns, chatbots, tracking, advanced analytics
  • Recommended improvements: N/A

Sales CRM

  • Recommended platform: Zoho CRM (Easy to use, budget-friendly for SMEs)
  • Pipeline tracking or handoff process: Track leads through stages (Awareness to Purchase)

Automated Follow-Ups

  • Types of automations: Welcome emails, post-demo follow-ups, drop-off re-engagement
  • Triggers: Post opt-in, post demo, lack of activity

Newsletter

  • Frequency: Monthly
  • Topics: Product updates, industry trends, case studies
  • Segmentation: Based on camp size and technology requirements

Retargeting & Ads

  • Platforms and goals: Facebook and Google Ads for remarketing and LinkedIn Ads for lead gen

Social Media and Content

  • Posting frequency: Twice a week on LinkedIn
  • Content type: Demo videos, success stories, operational tips

Webinars and Events

  • Suggested cadence: Quarterly webinars, attending relevant conventions annually

Other Nurture Channels

  • Chatbot on the website for FAQ and immediate engagement
  • SMS for personalised follow-ups post-demo

3. Sales Conversion Strategy

Sales Process

  • Consolidate demo, proposal, and acceptance into a seamless flow
  • Automate follow-up communications post-demo
  • Develop Sales Enablement Tools (SETs) for consistent pitch delivery

Sales Assets

  • Develop a comprehensive demo script highlighting unique features
  • Standardize proposal templates reflecting FunFangle’s unique value offerings
  • Create a robust objection-handling script addressing common concerns

Testimonials and Case Studies

  • Request testimonials post successful implementation of FunFangle service
  • Display testimonials and case studies on the website & in sales collateral
  • Craft in-depth case studies showcasing ability to streamline operations using FunFangle

Conversion Rate Insights

  • Implement conversion tracking on demo requests
  • Set goals for monthly conversion improvement
  • Use website heatmaps to analyze user behavior & identify drop-off points

Urgency and Offers

  • Implement seasonal discounts targeting specific times of the camp cycle
  • Apply scarcity messaging (‘X spots left for our premium demo spots this month’)
  • Use fast mover incentives (‘Request a demo in the next 48 hours and receive an initial consultation free of cost’)

Guarantees and Risk Reversal

  • Offer a money-back guarantee within the first month of implementation
  • Present planning support during implementation
  • Highlight that FunFangle’s success is tied to their client’s operational efficiency

Shock and Awe

  • Send FunFangle branded materials to prospects post-demo
  • Deliver personalized notes expressing excitement to work together
  • Create a 'NFC revolution in camps' guide as a gift upon submission of contact info
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Personalized video email welcoming the customer
  • Comprehensive onboarding guide detailing steps for setup and usage
  • Kickoff call to clarify queries and expectations

Communication Cadence

  • Bi-weekly updates via email or video updates
  • Monthly check-ins calls to track progress and satisfaction

Client Education

  • Video tutorials explaining functionalities
  • FAQs and troubleshooting guides
  • Regular webinars to showcase features and updates

Personalized Touches

  • Birthday emails with a discount code for add-on services
  • Gift FunFangle-branded wristbands on customer's anniversary

Visuals and Documentation

  • Regular before/after workflow efficiency reports
  • Detailed usage reports highlighting the most used features

Feedback and Proactive Support

  • Regular customer surveys to gather feedback
  • Dedicated support team available via email, phone, or chat
  • Proactive issue resolution system

Guarantee or Promise

  • 30-day money-back guarantee if not satisfied with the offering
  • Guaranteed 24-hour response time for support queries

Operational Excellence

  • Consistent quality checks for all customer communication
  • Strict adherence to promised support SLAs
  • Maintaining a sleek and functional UI/UX for product interfaces

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Implement automated renewal reminders featuring improvements and updates
  • Introduce incentives for annual contracts with discounts or added features

Upsells & Cross-Sells

  • Introduce additional paid features such as enhanced analytics, advanced customization, etc
  • Offer premium subscription tiers with exclusive benefits

Bundling & Packaging

  • Offer bundled solutions to cater different camp types: day camps, residential camps, specialty camps
  • Introduce all-in-one super packages with exclusive benefits

Loyalty & Retention Programs

  • Implement a points-based loyalty program, rewarding long-term customers
  • Offer exclusive benefits to customers who refer new clients

Custom Services and Personalization

  • Offer specialized setup and onboarding packages for large or complex camps
  • Introduce white-glove support for premium tier customers

Pricing Strategy

  • Implement value-based pricing based on the value and results customers get from the product
  • Introduce strategic discounts for long-term commitment

Customer Data and Insights

  • Implement a system to track user behavior and usage patterns to identify potential churn
  • Use customer feedback to continuously improve the product and fulfill customer needs

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • FunFangle-branded NFC wristbands for referrers.
  • Exclusive early access to new features for referees.

Shareable Assets

  • Customizable email templates highlighting FunFangle's benefits.
  • Social media posts featuring camp success stories.

Timing and Triggers

  • Seek referrals post-demo completion, capturing customer satisfaction peak.
  • Automate referral request email delivery via email marketing tool.

Client Success Stories

  • Develop a testimonials page on website showcasing camp transformation stories.
  • Encourage customers to share their success journey on social platforms.

Referral Contests

  • Quarterly 'Camp Hero' contest mentioning the referer and their referred camp director.
  • Award includes special feature on website, boosting public recognition.

Partner or Affiliate Programs

  • Explore partnerships with camp-related influencers for promotion.
  • Establish an affiliate program offering a percentage of the first year's contract.

Thank-You Experience

  • Send handwritten thank you notes to top referrers.
  • Premium gifts like customized campfire mugs for top-performing affiliates.

Take Your Marketing Plan to the Next Level

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