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Jewish Life Centre

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Middle-aged, married individuals seeking meaning, inspiration, and connection within a warm and welcoming Jewish community.

Audience Type

  • B2C
  • Married adults

Needs – Primary Buying Considerations

  • A sense of community and connection
  • Spiritual inspiration

Demographics

  • Age Range: 36-50
  • Gender: Both
  • Geography: South Africa
  • Income Level: Middle class
  • Profession: Not specified

Psychographics

  • Lifestyle: Likely family-oriented, culturally and spiritually engaged
  • What they value: Community, inspiration, spiritual connection
  • Pain Points: Lack of community engagement, need for spiritual guidance
  • Buying Behavior: Responds well to personal outreach messages

Decision-Making Roles

  • Primary Decision Maker: Individual
  • Secondary Decision Influencers: Spouse
  • Support Roles: Not specified

2. My Message to My Target Audience

Refined Elevator Pitch

  • Jewish Life Centre provides individuals seeking a spiritual home with a sense of community, inspiration, and connection through the teachings of Chabad chassidus and the rebbe. Experience a transformation journey where you'll find a deeper meaning and connect to your roots.

Understanding Their Pain Points

  • Lack of spiritual connection and sense of community
  • Feeling disconnected with Jewish roots and teachings
  • Struggles to find meaningful, accessible spiritual guidance

Transformation

  • Reconnecting with Jewish roots and teachings
  • Develops a strong sense of community and belonging
  • Spiritual growth and finding a deeper meaning in life

Unique Selling Proposition (USP)

  • Unique approach integrating modern life with Jewish teachings
  • Creating a warm community infused with love and warmth
  • Unique teachings of Chabad chassidus and the rebbe

Brand Values & One-Liners

  • 'Discover your roots, enrich your life'
  • 'Your community, your spiritual home'
  • 'Connect, inspire, belong'

Tone

  • Jewish Life Centre communicates with warmth, compassion, and authenticity, creating a welcoming environment for individuals of all backgrounds. We want our audience to feel safe, connected, and energized.

Hero Text Idea

  • Flag Text: 'South Africa'
  • Main Headline: 'Welcome to Jewish Life Centre'
  • Sub Headline: 'Join a spiritual community, find inspiration, and reconnect with your roots. Experience a journey of belonging.'
  • CTA: 'Join our community'

3. The Media I Will Use to Reach my Target Market

Website

  • Build website on WordPress due to affordability and ease of use
  • Highlight community activities, spiritual guidance, and teachings
  • Mobile friendly site as South Africa has high mobile usage
  • Track event such as 'Join the Community' click as a crucial conversion

Social Media

  • Facebook and Instagram for community updates and inspirational content
  • Post frequency: 3x/week
  • Content: snapshots of community events, inspirational teachings, member stories

Paid Advertising

  • Facebook Ads to target local audience and those interested in spiritual gatherings
  • Google Ads with keywords focusing on 'Jewish community', 'spiritual guidance' etc.

Content Recommendations

  • Blog posts on teachings, community member experiences, spiritual guidance topics

Podcasts

  • Host a podcast on Jewish teachings and life guidance
  • Join podcasts like 'Judaic', 'Jewish History Lectures' as a guest speaker

Directories

  • List on local community directories & religious community directories like 'Jewish South Africa'

Partnerships & Outreach

  • Partner with local businesses and personalities for events, guest speaking etc.

SEO and Content

  • Focus on local SEO with keywords relating to 'Jewish Community', 'Spiritual Guidance'

Offline and Local Media

  • Host and sponsor local community events
  • Distribute flyers in nearby areas

Online Events

  • Host webinars on teachings and spiritual guidance

Online Networking

  • Join Facebook communities and forums like 'South African Jews'

Cold Outreach

  • Reach out to married couples aged 36-50 via email or social networks
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Discover Jewish Teachings' - A free downloadable guide
  • 'Community Inspirations' - A monthly e-newsletter featuring community updates and teachings
  • 'Spiritual Connection Quiz' - An interactive quiz to determine the spiritual needs and guidance

Tripwire Offer

  • 'Special Event Pass' - Discounted access to special community events
  • 'First Spiritual Guidance Session' - Low-priced introductory spiritual guidance session

Welcome Sequence

  • Automated email after joining the community or downloading lead magnet
  • Follow-up email after a week discussing the value of the community
  • Regular updates on events, teachings, and member stories

Segmentation

  • Segment leads based on how they engaged e.g., quiz takers, guide downloaders, etc.
  • Segmentation can also be based on attended events or non-attendees

Chatbot and Automation

  • Use chatbot to engage visitors, answer common questions, and capture leads
  • Automated Email responses to ensure prompt follow-ups
  • In Salesforce CRM, ensure leads are appropriately tagged and segmented

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Salesforce
  • Salesforce is a robust CRM, it allows segmentation and tailored follow-ups
  • Recommended improvement: integrate email marketing software, like ActiveCampaign for more comprehensive automation

Sales CRM

  • Current platform: Salesforce
  • Pipeline tracking process: Potential leads identified and nurtured through personal outreach messages

Automated Follow-Ups

  • Post opt-in: Send a welcome email introducing the community and its values
  • Reactivation: Send personalized re-engagement email to inactive attendees
  • Frequency: Bi-monthly

Newsletter

  • Frequency: Monthly
  • Topics: Community updates, inspirational teachings, member stories, upcoming events
  • Segmentation: Based on engagement level and areas of interest

Retargeting & Ads

  • Platforms: Facebook Ads targeting local audience interested in spiritual gatherings
  • Goal: Increase community awareness and encourage attendance

Social Media and Content

  • Posting frequency: 3x/week
  • Content: Community events, inspirational teachings, member stories

Webinars and Events

  • Suggested cadence: Bi-monthly
  • Purpose: Engage audience with teachings and offer a platform for community interaction

Other Nurture Channels

  • Chatbot: Answer common questions, promote events, capture leads
  • SMS: Send reminders for upcoming community events and teachings

3. Sales Conversion Strategy

Sales Process

  • Outreach to potential members through personal messages and calls
  • Offer an open invitation to join the next community service/program
  • Follow up after the event to discuss any questions or concerns
  • Encourage them to participate regularly in the community activities
  • Incorporate a system in Salesforce to track and automate this process

Sales Assets

  • SOPs for outreach and follow-up
  • New Joiner Welcome Kit: Explanation of beliefs, Schedule of services, Testimonials of community members
  • Personalized Recommendation script for each service and programme

Testimonials and Case Studies

  • Collect testimonials after major community services or programmes
  • Feature the testimonials on website and outreach messages to showcase community connection

Conversion Rate Insights

  • Use Salesforce to measure conversions by tracking the number of new attendees becoming regular participants

Urgency and Offers

  • Highlight the limited capacity for each service for safe and intimate gatherings
  • Provide Early Bird benefits for registrations in the form of priority seating or exclusive meeting with leadership

Guarantees and Risk Reversal

  • Guarantee a welcoming environment where all individuals can deepen their spiritual journey.

Shock and Awe

  • Offer welcome gifts upon first visit (e.g., copy of a Jewish teachings book, a personal note)
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email detailing the Centre’s values, activities and opportunities for connection.
  • Personal invitation to a community event or seminar.
  • Clear guidelines for respectful participation within the community.

Communication Cadence

  • Weekly email newsletters with upcoming community events, teachings and inspirations.
  • Notifications for community gatherings, workshops, or seminars.
  • Regular SMS reminders for weekly events.

Client Education

  • Creation of online resources with key Jewish teachings for easy reference.
  • Regular spiritual workshops or seminars.
  • Access to a digital library of inspirational materials.

Personalized Touches

  • Personalized birthday wishes to community members.
  • Recognition of significant life events like weddings, births within the community.
  • Special events for community milestones (anniversaries, holidays).

Visuals and Documentation

  • Photos and recaps of community events to build a sense of continuity and connection.
  • Sharing testimonials of community members for inspiration and engagement.
  • Detailed progress reports on community projects or activities.

Feedback and Proactive Support

  • Regular community surveys to collect feedback and suggestions.
  • Monthly town halls to discuss community matters openly.
  • Proactive outreach to community members who have been less active to re-establish connection.

Guarantee or Promise

  • A promise of a safe, respectful and welcoming space for all community members.
  • A commitment to provide continual learning and inspiration.

Operational Excellence

  • Always begin and end meetings, gatherings, and events on time.
  • Maintain professionalism and respect in all interactions.
  • Prioritize clear communication on all matters affecting the community.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Implement scheduled reminders for annual renewals of any paid offerings (such as priority seating, holiday reservations).
  • Incentivize early renewals with discounts or additional benefits.

Upsells & Cross-Sells

  • Promote additional philanthropic opportunities within the community like sponsorships or themed donations.
  • Periodically introduce and recommend special program participation, such as Torah study groups, to deepen spiritual engagement.

Bundling & Packaging

  • Create package deals for various levels of contribution that include perks like VIP event access, priority parking, or other conveniences.
  • Bundle free services with upsell opportunities that enhance the user experience (priority seating, reservations, special events).

Loyalty & Retention Programs

  • Develop a membership program to facilitate a sense of belonging.
  • Initiate a donor recognition program rewarding top contributors with exclusive access or perks.

Custom Services and Personalization

  • Utilize Salesforce CRM to personalize communication based on past engagement and interactions.
  • Offer personalized Torah study programs or counseling sessions for higher contributors.

Pricing Strategy

  • Implement value-based pricing for extended benefits offerings, ensuring contributors perceive a high value-for-money ratio.
  • Incentivize long term commitments with discounts or additional benefits, with the goal of increasing average donation levels.

Customer Data and Insights

  • Enhance usage of Salesforce CRM to track engagement, contributions, and participation for more accurate customer segmentation.
  • Leverage analytics to identify growth opportunities, especially across mid-level contributors and occasional attendees, to drive conversion to higher engagement levels.

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Free entry to special events for referrals
  • Charitable donation in the referrer's name for each referral

Shareable Assets

  • Pre-designed email templates about community benefits
  • Social media graphics highlighting community warmth and love

Timing and Triggers

  • After attending a particularly joyful or meaningful event
  • After a member expresses gratitude or satisfaction

Client Success Stories

  • Share personal transformation stories on social media
  • Weekly member spotlights with their Jewish journey

Referral Contests

  • Quarterly 'Refer the most' contest with winners getting special recognition

Partner or Affiliate Programs

  • Partnership with nearby Jewish businesses, offering mutual promotions

Thank-You Experience

  • Handwritten thank you notes for each successful referral
  • Recognition in the community newsletter for top referrers

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.