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Flappd Tech Inc

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Individuals with severe food allergies and celiac disease who travel abroad and need reliable, on-demand translations for local cuisines.

Audience Type

  • B2C
  • Individuals with food sensitivities, travelers

Needs – Primary Buying Considerations

  • Instant translation of food allergies in local language
  • Convenience and reliability in diverse scenarios (dine-in, takeout, street food)

Demographics

  • Age Range: No specific range (anyone with food allergies or sensitivities)
  • Gender: All genders
  • Geography: Primarily United States but product caters to global travelers
  • Income Level: Mid to High (able to afford international travel and the subscription service)
  • Profession: Varied.

Psychographics

  • Lifestyle: Travellers, food enthusiasts
  • What they value: Safety, confidence, convenience when dealing with their food allergies
  • Pain Points: Language barrier when travelling, risk of exposure to allergens, inconvenience, lack of understanding from restaurant staff
  • Buying Behavior: Investigative (high need for safety), likely willing to pay for convenience and assurance.

Secondary Target Market (only if applicable)

  • Travel agencies and other businesses involved in hospitality or travel planning. The product can enhance their service by ensuring the safety of their customers with dietary restrictions.

2. My Message to My Target Audience

Refined Elevator Pitch

  • Flappd Tech Inc offers people with severe food allergies instant, custom allergy translation cards, enabling them to eat at any restaurant with confidence and safety.

Understanding Their Pain Points

  • Challenges of dining in foreign countries with language barriers
  • Existing confusion and potential danger when communicating food allergies
  • Difficulties in modifying diet for different cuisines and scenarios

Transformation

  • Dining with ease and confidence, regardless of location or cuisine
  • Elevated safety and health due to clear communication of allergies
  • Enhanced travel experiences, free from dietary restrictions and language barriers

Unique Selling Proposition (USP)

  • Instant, highly-customized allergy translation cards
  • Cuisine-specific phrasing for increased clarity and reduced misinterpretation
  • Offline accessibility, ensuring no dependence on Wi-Fi or cell service

Brand Values & One-Liners

  • Eat with assurance: Navigate your allergies with Flappd in your toolkit
  • Allergies should never limit your culinary adventure
  • Equip yourself with Flappd and dine in any country with confidence

Tone

  • Flappd Tech Inc communicates with a tone of empathy, assurance, and empowerment. We aim to make our customers feel understood, confident, and liberated in their dining experiences.

Hero Text Idea

  • Flag Text: Dine anywhere with confidence
  • Main Headline: Conquer your food allergies globally
  • Sub Headline: With Flappd’s custom, instant allergy translation cards, never let your food allergies limit your culinary adventures.
  • CTA: Get Started with Flappd

3. The Media I Will Use to Reach my Target Market

Website

  • Optimize for mobile, as travelers are likely to access on-the-go
  • Implement SEO strategies targeting terms related to 'allergy', 'travel', and 'translation'

Social Media

  • Prioritize Instagram and Facebook, given their popularity among travel and lifestyle audiences
  • Post 2-3 times per week featuring user testimonials, tips for travelling with allergies, and new product features

Paid Advertising

  • Run search ads on Google targeting keywords related to travel and allergies
  • Implement remarketing campaigns on Facebook and Instagram to reach website visitors

Content Recommendations

  • Publish blog posts on subjects like 'How to Travel Safely with Allergies' and 'Culinary Adventures for People with Dietary Restrictions'

Podcasts

  • Reach out to health and travel podcasts like The Healthy Voyager and TACD Travel Podcast for guest opportunities

Directories

  • List on directories such as the Gluten Intolerance Group’s Gluten-Free Food Services program

Publications

  • Seek features in allergy-related magazines like Allergic Living and travel publications like National Geographic Traveller

Partnerships & Outreach

  • Partner with travel agencies, airlines, and international hotel chains to offer your service as an added value

SEO and Content

  • Develop a keyword strategy around 'food allergy', 'translation', and 'travel' terms, implement these in all website and blog content

Offline and Local Media

  • Sponsor local food and travel events, offer informational sessions about traveling with food allergies

Online Events

  • Host webinars on topics like 'Navigating International Cuisine with Food Allergies'

Online Networking

  • Engage with audiences in allergy-related forums and Facebook groups like 'Food Allergy & Anaphylaxis Connection Team'

Cold Outreach

  • Connect via email with travel agencies and health-focused organizations to highlight your offering and discuss potential partnerships
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Travel Safe With Food Allergies' eBook
  • Allergen-Specific Dining Tips Checklist
  • Trial period for the card generation service

Tripwire Offer

  • A discounted one-time use of the card
  • Special introduction offer for the first month of subscription

Welcome Sequence

  • Welcome email with an introduction to the service
  • Follow-up email highlighting key features
  • Retargeting users with a reminder if they haven't made a purchase

Segmentation

  • Segmentation based on food allergy types
  • Bucketing based on frequency of travel

Chatbot and Automation

  • Implement a chatbot for instant response to queries
  • Set up automation for reminders and follow-ups

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Not Specified
  • Automation capabilities: To be assessed
  • Recommended improvements or replacements: ConvertKit for its sophisticated email automation features

Sales CRM

  • Current platform: Not Specified
  • Pipeline tracking or handoff process: To be developed, consider using HubSpot
  • Recommended upgrades: Implement a structured sales CRM like HubSpot

Automated Follow-Ups

  • Types of automations: Post-opt-in, pre-travel reminders, post-travel follow-ups
  • Frequency or triggers: Upon opt-in, 2 days before travel date, 1 week after return

Newsletter

  • Frequency: Bi-weekly
  • Topics or content pillars: Travel tips for people with food allergies, new features or upgrades, user stories or testimonials
  • Segmentation: By allergen, frequency of travel

Retargeting & Ads

  • Platforms and goals: Google Ads remarketing (to re-engage website visitors), Facebook and Instagram ads (to reach broader travel + health audiences)

Social Media and Content

  • Posting frequency: 2-3 times per week
  • Content type or campaign focus: User-generated content, travel tips, allergy-safe global cuisine highlights

Webinars and Events

  • Suggested cadence or purpose: Quarterly webinars on topics like 'Navigating International Cuisine with Food Allergies'

Other Nurture Channels

  • Chatbot, SMS, WhatsApp: Implement a chatbot for instant response to queries

3. Sales Conversion Strategy

Sales Process

  • Simplify sign-up process: fewer fields, quicker access to product
  • Provide a step-by-step onboarding: user gets familiar with customization possibilities
  • Gradual nurturing: follow-up emails with useful tips, feature uses, and supportive messaging

Sales Assets

  • Develop pre-sales FAQ tackling potential objections
  • Prepare email scripts for each stage of the customer journey
  • Create a demo video on how to quick-start using the product

Testimonials and Case Studies

  • Collect user testimonials: target satisfied users after three months of usage
  • Create case studies showing how the app resolves specific allergy issues in international situations
  • Show testimonials and case studies on sales page, product landing pages, and in marketing collateral

Conversion Rate Insights

  • Track conversion rates from visitor to sign-up, and from sign-up to customer
  • Identify low performing segments and perform A/B testing to improve

Urgency and Offers

  • Launch a limited-time offer for 'Early Adopters' during launch phase
  • Introduce flash sales or discounted annual plans during peak travel seasons and holidays

Guarantees and Risk Reversal

  • Ensure a 7-day free trial policy, showcasing risk-free testing of services
  • Institute a 30-day, no-questions-asked, money-back guarantee to encourage trial

Shock and Awe

  • Send personalised email on the customer's 'Allergy-Free Anniversary' celebrating their confidence in global dining
  • Create a loyalty program with incentives based on the usage and duration of the subscription
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Personalized welcome email introducing them to the app, with a tutorial video on card creation.
  • Offer an incentivized mini-tutorial for a walkthrough of the app features.
  • After creating their first card, send an email highlighting useful features and benefits.

Communication Cadence

  • Monthly email newsletter covering travel and allergy tips, new features/releases.
  • Reach out via email a week before the known travel date (if provided) with useful travel tips.
  • Send out clear notifications of updates, changes, and improvements through in-app notifications and emails.

Client Education

  • Offer FAQ and Knowledge Hub in the app about allergies, travel and cuisine tips.
  • Develop short instructional videos for every new feature release.
  • Regular blog posts on managing allergies, travel tips, and cuisine-specific dining precautions.

Personalized Touches

  • Send a small digital surprise on their birthday, such as a fun infographic on global birthday food traditions.
  • Anniversaries of using the app could be celebrated with a feature, tip, or mini-game to unlock a perk.
  • Surprise the user with a spotlight feature of the month – could be a new cuisine, a new app feature, or a travel guide.

Visuals and Documentation

  • Display "before and after" allergy card translations for promotional activities on the website and within the app.
  • Share user stories (with consent) to show real people benefiting from the app.

Feedback and Proactive Support

  • Build in a system for rating and reviewing allergy cards for user feedback.
  • Bi-weekly "Ask Me Anything" (AMA) in-app chat for direct communication between users and developers.
  • Periodically send a short survey via email to subscribe users for input about improvements and new feature ideas.

Guarantee or Promise

  • "Satisfaction-Guaranteed" refund policy for the first month of subscription.
  • Promise of 24/7 customer support for any app-related issues.

Operational Excellence

  • Ensure zero-downtime through continuous app monitoring and maintenance.
  • Implement rigorous language accuracy and cuisine specific tests for every new card language.
  • Strive for an impressive standard in response times to customer queries/issues.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer discounted subscription prices for annual renewals to incentivize long-term commitment.
  • Implement auto-renewal system with reminders to prevent accidental lapse of subscription.

Upsells & Cross-Sells

  • Introduce an upsell for a professional consultation package for personalized travel and dining advice.
  • Offer a one-time upsell for a physical allergy card package delivered to the customer's home.

Bundling & Packaging

  • Offer different subscription tiers with additional features such as premium support, advanced customization, and enhanced storage for saved cards.
  • Package the service with travel insurance providers for a combined deal.

Loyalty & Retention Programs

  • Introduce a referral program that rewards customers for bringing in new subscribers.
  • Create a points system where saved or used cards earn points that can be redeemed for discounts on the subscription.

Custom Services and Personalization

  • Offer a VIP tier that includes priority customer service and exclusive feature updates.
  • Consider personalized travel dining guides based on the individual's allergies as a premium add-on.

Pricing Strategy

  • Offer loyalty discounts to customers after a year of subscription to motivate continued usage.
  • Experiment with value-based pricing that reflects the safety and confidence provided.

Customer Data and Insights

  • Implement tracking of user engagement and card usage to identify upsell opportunities and churn risks.
  • Utilize data from the CRM to personalize email campaigns and improve upsell and renewal rates.

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Provide a 10% subscription discount for every successful referral.
  • Offer a 20% discount on first-time subscription of referee.

Shareable Assets

  • Develop custom referral links for subscribers to share.
  • Design ready-made social media posts highlighting the advantages of the product.

Timing and Triggers

  • Request for referrals after successful use of the product, ideally after an international trip.
  • Automate referral requests post every third successful transaction.

Client Success Stories

  • Actively collect and share user testimonials on the official website and social media channels.

Referral Contests

  • Host quarterly referral contests; the customer with the most successful referrals gets a free 3-months subscription.

Partner or Affiliate Programs

  • Initiate partnerships with travel agencies and influencers in the travel industry.

Thank-You Experience

  • Send surprise digital gift cards (for online shopping or services) or handwritten thank you notes for top referrers.

Take Your Marketing Plan to the Next Level

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