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Before (Prospect)

1. My Target Market

Primary Target Market Summary

  • The French Cooking Academy (FCA) targets passionate home cooks, aged 45-70, mainly males, who want to expand their culinary skills and gain deep understanding of French cooking techniques.

Audience Type

  • B2C
  • Home cooks, professionals, and retirees

Needs – Primary Buying Considerations

  • Seeking depth and mastery in cooking techniques
  • Values quality, tradition, and authenticity
  • Prioritizes education and skill development

Demographics

  • Age Range: 45-70
  • Gender: Predominantly male
  • Geography: English-speaking countries (Australia, UK, USA, Canada, New Zealand, parts of Europe)
  • Income Level: Middle to upper-middle income
  • Profession: High level professionals, small business owners, retirees

Psychographics

  • Lifestyle: Values tradition, craft, enjoying structured learning
  • What they value: Mastery, depth, tradition
  • Pain Points: Lacking confidence to improvise in cooking
  • Buying Behavior: Willing to invest in educational content and memberships
  • Decision-Making Roles:
  • Primary Decision Maker: Individual Learner
  • Secondary Decision Influencers: N/A
  • Support Roles: N/A

Secondary Target Market

  • A growing female segment, same age range, also looking for mastery in French cuisine.

2. My Message to My Target Audience

Refined Elevator Pitch

  • The French Cooking Academy (FCA) gifts home chefs with sustainable confidence in the kitchen, delivering authentic culinary education through our unique, classically rooted courses. We make our learners not just good cooks, but master-users of French culinary principles, so they can elevate their skills and savor the delights of masterful cooking.

Understanding Their Pain Points

  • The struggle to confidently improvise or adapt in the kitchen
  • Feeling like a novice despite years of home cooking
  • Lack of understanding about why distinct cooking techniques are used and how to troubleshoot when things go awry

Transformation

  • Core cooking skills advance, moving from mere recipe-following to method mastery
  • Confidence blooms in the kitchen, replacing stress with satisfaction
  • Cooking becomes a joyous practice, enriched by the understanding of French culinary principles

Unique Selling Proposition (USP)

  • French culinary education tailored to home cooking needs
  • Blend of Escoffier's principles and modern adaptations form the teaching backbone
  • FCA Club: A close-knit community providing continuous learning support

Brand Values & One-Liners

  • "Unlock the Chef in You, the French Way."
  • "Culinary Confidence, Just a Course Away."
  • "Quality Cooking, Seamlessly Blending Tradition and Today."

Tone

  • The brand infuses authenticity and respect for tradition in its tone. The FCA aims to instill a sense of quiet confidence, culinary curiosity, and appreciation for mastery in its learners.

Hero Text Idea

  • Flag Text: French Cuisine for Home Chefs
  • Main Headline: Unleashing Culinary Confidence
  • Sub Headline: Master the art of French cooking in your own kitchen. Advance from a recipe-follower to a cooking maestro with our classically grounded, home-friendly courses.
  • CTA: Get Started Today, Cook Delightfully Tomorrow.

3. The Media I Will Use to Reach my Target Market

Website

  • Optimize website for mobile usage, as adults aged 50-64 are likely to use mobile for online access
  • Install Google Analytics to track website traffic and user behavior
  • Leverage Squarespace SEO features to improve website visibility

Social Media

  • Increase YouTube content frequency with cooking tutorial and tips videos
  • Leverage Facebook and Instagram for community building and content sharing
  • Utilize Instagram Stories and IGTV for recipe demonstrations

Paid Advertising

  • Use Facebook Ads targeting audiences in English-speaking countries, aged 45-70
  • Test Google Ads targeting keywords like 'French cooking classes', 'online culinary courses'

Content Recommendations

  • Develop blog series on French cooking history and techniques
  • Create email tutorials offering step-by-step guides on popular French dishes

Partnerships & Outreach

  • Partner with culinary influencers on social media for content collaboration
  • Explore co-marketing with complementary brands (e.g., quality kitchenware brands)

SEO and Content

  • Focus on long-tail keywords relating to French cuisine and cooking techniques
  • Produce quality blog content aligning with SEO strategy

Offline and Local Media

  • Sponsor culinary events or food festivals for brand exposure
  • Utilize local Australian media for features or articles

Online Events

  • Host webinars or virtual cooking classes promoting FCA CLUB

Online Networking

  • Engage in food-related forums such as 'Food52', 'eGullet'
  • Leverage Facebook cooking groups for networking

Cold Outreach

  • Reach out via Email or LinkedIn to potential partners and influencers
  • Outreach strategy targeting food bloggers and culinary enthusiasts
During (Lead)

1. My Lead Capture System

Lead Magnet

  • Free e-book: 'French Cooking Basics: From Novice to Savvy in 10 Recipes'
  • Advanced cooking techniques webinar
  • Discounts on first purchase for visitors who sign up

Tripwire Offer

  • First month of FCA Club membership at a discounted rate
  • A mini-course covering '5 Essential French Cooking Methods' for a nominal fee

Welcome Sequence

  • Email 1: Welcome message with link to download lead magnet
  • Email 2: Introduction to FCA courses and FCA Club
  • Email 3: Testimonials and success stories
  • Email 4: Tripwire offer

Segmentation

  • Segment leads based on their culinary interests and expertise levels
  • Segment based on engagement with emails and site content

Chatbot and Automation

  • Implement a chatbot on the website to provide instant customer service
  • Use automation for segmentation and to trigger appropriate email sequences

2. My Lead Nurturing System

Marketing CRM

  • Recommended Platform: ActiveCampaign due to its powerful automation capabilities

Sales CRM

  • Recommended Platform: Pipedrive for its simplicity in pipeline tracking

Automated Follow-Ups

  • Welcome sequence post-opt-in, with incentives to join FCA Club
  • Abandoned cart reminder sequence
  • Monthly check-in emails for course progress

Newsletter

  • Frequency: Twice monthly
  • Topics: French cooking tips, FCA Club success stories, upcoming FCA courses

Retargeting & Ads

  • Platforms: Facebook and Google Ads for retargeting website visitors
  • Goal: Drive conversions for FCA Club membership

Social Media and Content

  • Posting frequency: Weekly on Facebook and Instagram, twice weekly on YouTube
  • Content type: Cooking tutorials, French cuisine trivia

Webinars and Events

  • Suggested cadence: Quarterly cooking masterclass webinars

Other Nurture Channels

  • Use of a chatbot on the website for instant customer support
  • SMS notifications for course updates and new content

3. Sales Conversion Strategy

Sales Process

  • Optimize website for clear presentation of membership benefits and features
  • Use Webinars to showcase course structure and teaching style
  • Introduce prospective members to the FCA Club: show social proof and foster community
  • Automate follow-up with potential customers using CRM and email sequences

Sales Assets

  • Create sales script and FAQs for customer service team
  • Develop an engaging webinar script to sell courses and membership
  • Design email sequences to nurture leads and convert prospects

Testimonials and Case Studies

  • Regularly collect testimonials from satisfied students and feature them on-site and on social media
  • Showcase inspiring case studies of students who improved their cooking skills markedly

Conversion Rate Insights

  • Install Google Analytics to track conversion rate
  • Set a goal of increasing annual membership conversion rate by 10%

Urgency and Offers

  • Create exclusive limited-time offers to generate urgency
  • Promote seasonal French cooking courses for holiday sales

Guarantees and Risk Reversal

  • Highlight 30-day money-back guarantee to alleviate purchase risk
  • Consider a 'first lesson free' offer or preview course to lower entry barrier

Shock and Awe

  • Send a personalized welcome message for new members
  • Surprise long-term members with occasional bonus cooking lessons or recipes
After (Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email explaining FCA Club benefits and what to expect
  • Dedicate a section in the FCA Club for new member orientation
  • Course intro videos to provide clear guideline

Communication Cadence

  • Weekly updates via emails highlighting new recipes, course content, and community stories
  • Monthly Q&A sessions with Stephane via Facebook Live

Client Education

  • Consistent YouTube content explaining French culinary techniques
  • Regularly updated FAQs and Troubleshooting Guide

Personalized Touches

  • Seasonal cooking challenges inviting members to share their creations
  • Birthday emails with a special bonus recipe
  • Milestone emails when a member completes a course

Visuals and Documentation

  • High resolution images of all dishes taught in courses
  • Progression tracking feature in FCA Club

Feedback and Proactive Support

  • Bi-annual customer survey to gather feedback
  • Prompt handling of queries and issues by a dedicated support team

Guarantee or Promise

  • 30-day money-back guarantee promising satisfaction

Operational Excellence

  • Well-organized course content, easy to navigate
  • Consistent course and community updates

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Launch an early renewal offer with a substantial discount for membership
  • Create discounted multi-year membership plans to incentivize long-term commitment

Upsells & Cross-Sells

  • Offer an advanced course or masterclass series as an upsell
  • Offer branded merchandise (aprons, utensils, cookbooks) as cross-sells

Bundling & Packaging

  • Introduce a premium membership tier with additional perks (e.g., personalized recipe advice, one-on-one virtual cooking sessions)
  • Offer course bundles for purchase that focus on different French cooking specialties

Loyalty & Retention Programs

  • Launch a referral program, where members can earn discounts or freebies by referring new members
  • Create a loyalty points system where points can be redeemed against future membership renewals or course purchases

Custom Services and Personalization

  • Offer personalized cooking consultations or menu planning services as an additional purchase or as part of a premium membership

Pricing Strategy

  • Offer a discount for upfront annual payment compared to a monthly membership rate
  • Pilot a price increase on new offerings and assess impact on customer acquisition and retention

Customer Data and Insights

  • Implement a suitable CRM to gather and analyze customer data
  • Use CRM data to identify churn risk and introduce tailored retention strategies

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Reward FCA Club members with access to exclusive video lessons for successful referrals.
  • Offer a discount on annual subscription for both referrer and referee.

Shareable Assets

  • Launch pre-designed email templates for members to share with their friends.
  • Develop social media post designs focused on the transformational experience at FCA.

Timing and Triggers

  • Ask for referrals after a member successfully completes a course.
  • Automate prompts for referrals upon shareworthy moments, like sharing a recipe photo successfully.

Client Success Stories

  • Feature member testimonials about their cooking transformation on the website.
  • Encourage members to share their cooking results and testimonials on social media, with a custom hashtag.

Referral Contests

  • Organize a quarterly 'Spread the Cooking Love' challenge where members get rewarded for the highest referrals.

Partner or Affiliate Programs

  • Collaborate with influencers passionate about cooking within the target demographic.

Thank-You Experience

  • Send handwritten 'Thank You' notes to top referrers.
  • Offer surprise gifts (like a gourmet ingredient) to the top referrers of the quarter.

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.