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Ever Forward Solutions, LLC

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What to do next:

  1. Review your plan (scroll down)
  2. Save this link (For your records)
  3. Execute it (start with ONE section)

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Mid-to-large sized companies with a female Chief People Officer around the age of 40 who needs assistance in handling high-stakes decisions and leading the workforce with impact.

Audience Type

  • B2C
  • Women executives with top responsibility for human capital

Needs – Primary Buying Considerations

  • Needs to enhance leadership abilities
  • Seeks to handle high-stakes decisions more confidently
  • Desires to lead with greater impact

Demographics

  • Age Range: 40 years old
  • Gender: Female
  • Geography: United States
  • Profession: Chief People Officer at mid-to-large sized companies

Psychographics

  • Lifestyle: Career-oriented, high-demand schedule
  • What they value: Professional growth, leadership mastery, organizational well-being
  • Pain Points: Being caught between the demands of CEOs, Boards, and employees
  • Buying Behavior: High situational involvement, considering solution on demand

2. My Message to My Target Audience

Refined Elevator Pitch

  • Ever Forward Solutions provides female People Strategy executives with powerful leadership development through our focused Executive Coaching Engagements. Harnessing our military background, we augment your leadership capabilities so you can make high-stakes decisions with confidence and clarity.

Understanding Their Pain Points

  • Balancing the competing demands of CEOs, Boards, and employees.
  • Lacking the confidence to make high-stakes leadership decisions.
  • Feeling isolated and shouldering heavy responsibilities alone.

Transformation

  • Bolstered confidence to manage multi-layered corporate demands.
  • Improved decision-making ability for high-stakes issues.
  • Renewed sense of clarity, purpose, and control in leadership roles.

Unique Selling Proposition (USP)

  • Specialized focus on female People Strategy executives.
  • Leveraging military-origin leadership strategies for corporate gain.
  • Able to outsmart 'generic' coaching through niche specialization and custom approach.

Brand Values & One-Liners

  • 'Ever Forward'—Your journey to elevated leadership begins here.
  • Elevating Growth and Impact: We help you lead with intent, integrity, and influence.
  • We don't train leaders; we transform them.

Tone

  • We embody a supportive yet challenging tone, merging military discipline with nuanced understanding of corporate realities. Our aim is to inspire confidence and evoke a sense of camaraderie and empowerment.

Hero Text Idea

  • Flag Text: Empowering Women Leaders in the USA
  • Main Headline: Elevate Your Leadership with Effective Executive Coaching
  • Sub Headline: Navigate high-stakes business decisions with clarity, confidence, and impact — We're with you, every step of the way.
  • CTA: Book Your Discovery Session Now

3. The Media I Will Use to Reach my Target Market

Website

  • Platform: Recommend building a website on WordPress, a cost-effective and versatile platform.
  • Positioning: Use website to showcase coaching services, case studies, and client testimonials.
  • Conversions to Track: Form submissions for discovery sessions, and website visits from specific sources.
  • Target Audience: Desktop users, given professional audience.

Social Media

  • Platforms: LinkedIn (to connect with executives in targeted roles), Facebook (for its broad user base).
  • Posting Frequency: LinkedIn (2x per week), Facebook (3x per week).
  • Content Strategy: Share thought leadership articles, success stories, behind-the-scenes, industry trends.

Paid Advertising

  • Channels: Google Ads (focus on search ads) and LinkedIn Sponsored Content.
  • Campaign Goals: Increase brand awareness, generate leads (discovery call bookings).

Content Recommendations

  • Topic Ideas: Leadership challenges and solutions, emerging HR trends, developing a growth mindset, balancing board and employee needs.

Podcasts

  • Consider starting a podcast targeting women leaders in HR roles.
  • Guest Appearances on Industry Podcasts: The HR Uprising, The Female Leadership Revolution.

Partner Outreach

  • Potential Partners: HR Consulting firms, leadership development programs, industry groups.

SEO and Content

  • Keyword Strategy: Optimize for "Executive Coaching", "Leadership Development", "Women Leaders", and closely aligned terms.

Offline and Local Media

  • Speaking Engagements: Offer to speak in industry events, seminars targeting women in leadership.
  • Local Advertising: Utilize local business magazines and newspapers to promote services.

Online Networking

  • LinkedIn Groups: Women in HR Leadership, Female Founders Network.
  • Online Forums: Reddit subforums like r/humanresources, r/careeradvice.

Cold Outreach

  • Target: Women in HR leadership roles in companies within your region.
  • Channels: LinkedIn and Email.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • Leadership Mindset eBook: An interactive guide focusing on mindset strategies for confident leadership.
  • Guide to Navigating High-Stakes Decisions: Address FAQs and common issues faced by female People Strategy executives.
  • Leadership Challenge Assessment: A self-assessment tool, giving leads customized feedback and tips for improvement.

Tripwire Offer

  • Quick Win Strategy Session: A low-cost, 1-hour intensive session addressing a specific leadership issue.
  • 7-Day Leadership Boost Mini-Course: An inexpensive, short-term course providing daily emails with actionable leadership tips.

Welcome Sequence

  • Day 1: Welcome email introducing the coaching method, with a link to download the lead magnet.
  • Day 3: Further insight on a common leadership problem and strategic highlights from the coaching program.
  • Day 7: Invitation for a Discovery Call to discuss customized coaching solutions.

Segmentation

  • Tag leads based on their assessment scores or eBook chapter interaction to tailor future communication.
  • Segment leads based on their positions and company sizes for personalized follow-ups.

Chatbot and Automation

  • Implement a chatbot on the website for immediate engagement, providing automated responses based on FAQs.
  • Use email automation to send the welcome sequence and other nurture emails.

2. My Lead Nurturing System

Marketing CRM

  • Current platform: None
  • Recommended: HubSpot CRM for its accessible pricing tiers and comprehensive features

Sales CRM

  • Current platform: None
  • Recommended: HubSpot CRM for Sales for seamless integration with marketing CRM and handy sales automation features

Automated Follow-Ups

  • Post-discovery session follow-up: 48 hours post-session, automated personalized thank you and next-step email
  • Engagement sign-up follow-up: immediate confirmation email plus onboarding information
  • Post-coaching-session follow-ups: immediate feedback request email and session summary

-triggers: no responds 72 hours after initial email for second follow up

Newsletter

  • Frequency: Bi-weekly
  • Topics: leadership tips, case studies, industry trends, success stories
  • Segmentation: Based on executive level and company size

Retargeting & Ads

  • Platforms: LinkedIn Sponsored Content for retargeting non-converted website visitors
  • Goals: Maintain brand visibility, promote discovery calls, emphasize USP

Social Media and Content

  • Posting frequency: LinkedIn (2x per week), Facebook (3x per week)
  • Content type: Leadership articles, coaching success stories, industry insights

Webinars and Events

  • Quarterly webinars on pressing leadership issues relevant to target audience

Other Nurture Channels

  • Implement Drift chatbot on website for quick, automated responses to visitor inquiries
  • Use SMS for reminders about upcoming coaching sessions and webinars

3. Sales Conversion Strategy

Sales Process

  • Direct leads to schedule a discovery call via website CTAs.
  • Develop a Lead Qualification Checklist to filter ideal clients.
  • Address common objections (e.g., convenience, time, results) in sales call.
  • Use a CRM to track and manage the relationship.

Sales Assets

  • Develop SOPs for lead management and follow-ups.
  • Create a pitch deck outlining coaching value proposition, unique expertise, and results.
  • Design a branded proposal template for coaching contracts.

Testimonials and Case Studies

  • Request testimonials from satisfied clients to share in marketing materials and on website.
  • Develop case studies detailing coaching impact on previous clients.

Conversion Rate Insights

  • Monitor discovery call-to-contract conversion rates via CRM.
  • Identify bottlenecks in the conversion process for improvement.

Urgency and Offers

  • Implement early-bird pricing for new programs or offerings.
  • Use countdown timers on the website for time-sensitive promotions.

Guarantees and Risk Reversal

  • Offer a satisfaction guarantee with a clear refund policy.
  • Highlight this during sales conversations to address risk concerns.

Shock and Awe

  • Send a customized 'welcome kit' to new clients (branded notebook, personalized note).
  • Offer 'surprise and delight' moments throughout engagement (e.g., unexpected resources, bonus 1:1 time).
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Kickoff video call welcoming the client and outlining the next steps.
  • Personalized welcome email detailing the engagement structure.
  • Physical welcome kit with leadership growth resources.

Communication Cadence

  • Bi-weekly update calls throughout the engagement period.
  • Email updates after every coaching session encompassing progress, insights, and upcoming session schedules.

Client Education

  • Access to a library of leadership webinars and articles.
  • A dedicated FAQ section for commonly asked questions about the coaching engagement.

Personalized Touches

  • Birthday acknowledgments with a personalized video message.
  • Celebration calls upon reaching coaching milestones.

Visuals and Documentation

  • Leadership growth progress report at the end of every month.
  • Comprehensive engagement report at the end of the coaching period.

Feedback and Proactive Support

  • Mid-engagement feedback survey to gauge client's experience and make necessary adjustments.
  • Proactive calls to address potential issues before they escalate.

Guarantee or Promise

  • Guarantee of satisfaction with the coaching engagement or a refund.

Operational Excellence

  • Adherence to scheduled coaching sessions without any delays.
  • High communication standards to make the client feel understood and appreciated.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer a discount for the 6-month engagement if paid upfront
  • Automate renewal reminders with incentives for re-engaging

Upsells & Cross-Sells

  • Offer the 7-week mental fitness program as an add-on to the coaching service
  • Introduce advanced leadership development programs as a follow-up to the initial 3-month engagement
  • Promote the 360-degree assessment as an additional service for broader perspective

Bundling & Packaging

  • Bundle the coaching engagement, 7-week mental fitness program, and 360-degree assessment for an all-in-one leadership development package at a discounted price

Loyalty & Retention Programs

  • Introduce a loyalty program offering additional tools and resources for repeat clients

Custom Services and Personalization

  • Develop White-glove service with premium on-going support for top-tier clients willing to pay a premium

Pricing Strategy

  • Add a ‘pay upfront and save’ incentive for 6-month coaching engagements
  • Experiment with a small price increase for new clients after proving value to initial clients

Customer Data and Insights

  • Set up a CRM system to track customer relationships and to identify upsell, cross-sell, and churn opportunities

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a generous discount on next engagement for referrers.
  • Provide exclusive bonus sessions for referees.

Shareable Assets

  • Create pre-established social media posts endorsing your service.
  • Design referral cards to be distributed after each successful coaching session.

Timing and Triggers

  • Request for referrals after displaying a successful coaching outcome.
  • Automate referral request emails post-engagement.

Client Success Stories

  • Create a platform for clients to share their success stories and testimonials.
  • Highlight success stories on social media to inspire referrals.

Referral Contests

  • Organize quarterly referral contests with awards, like free sessions or recognition.

Partner or Affiliate Programs

  • Approach women's leadership organizations for partnership opportunities.

Thank-You Experience

  • Send personalised thank you messages or small gifts to top referrers.

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.