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Elato Pty Ltd

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  3. Execute it (start with ONE section)

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Elato targets educated professionals aged 30-45 predominantly women, without kids, who earn over AUD$100k p.a., value high-quality food products and are willing to make no compromises on taste and health.

Audience Type

  • B2C
  • Professionals without kids

Needs – Primary Buying Considerations

  • High-quality, tasty ice cream
  • Health benefits from food products
  • Satisfaction from contributing to a social cause

Demographics

  • Age Range: 30-45
  • Gender: Predominantly women
  • Geography: Australia
  • Income Level: Over AUD$100k p.a.
  • Profession: Marketing, law, finance

Psychographics

  • Lifestyle: Foodies who live to the max
  • What they value: Taste, health, and social responsibility
  • Pain Points: Finding high-quality, nutritious food products
  • Buying Behavior: Use home delivery for food purchases

2. My Message to My Target Audience

Refined Elevator Pitch

  • Elato offers discerning foodies a guilt-free ice cream experience with award-winning flavours and health benefits. Every tub comes with the added joy of supporting a meal for someone in need.

Understanding Their Pain Points

  • Guilt from indulging in ice cream due to health concerns
  • Desire for tasteful delicacies without compromising on health requirements
  • The love for brands that contribute to society

Transformation

  • A satisfying dessert experience that’s free from guilt
  • Feeling of participating in a noble cause with every purchase
  • Appreciation for a brand that values taste, health, and social responsibility

Unique Selling Proposition (USP)

  • Combining luxurious taste with health-conscious ingredients
  • Each purchase feeds the underpriviledged
  • No other ice cream brand offers such a comprehensive package

Brand Values & One-Liners

  • 'Triple the joy with every scoop'
  • 'Indulge in guilt-free luxury'
  • 'A serving for you, a meal for someone in need'

Tone

  • Elato embodies the spirit of luxurious indulgence, social responsibility, and zero compromise on quality. We make our consumers feel indulged, satisfied and internationally conscious.

Hero Text Idea

  • Flag Text: 'Australia’s Premier Guilt-Free Ice Cream'
  • Main Headline: 'Experience a guiltless dessert delight'
  • Sub Headline: 'Enjoy award-winning flavours and health benefits without giving up your love for ice cream. Plus, give back to society with every tub you buy.'
  • CTA: 'Indulge Now, Feel Good Forever'

3. The Media I Will Use to Reach my Target Market

Website

  • Utilize Shopify's suite of marketing tools to capture leads and conversions.
  • Track conversions such as Add to Cart, Purchases and newsletter signups with Google Analytics eCommerce tools.

Social Media

  • Concentrat on Instagram and Facebook platforms with daily posts engaging the audience through behind the scenes content, health tips, and CSR activities.
  • Collaborate with food bloggers and health-conscious influencers through IG sponsored posts and Reels.

Paid Advertising

  • Utilize Facebook Ads targeting women aged between 30-45 having an interest in healthy foods, fitness lifestyle, and charity activities.
  • Google Shopping Ads for promoting the product directly to people searching for healthy ice cream.

Content Recommendations

  • Develop engaging content around the benefits of Elato's health-conscious ingredients.
  • Promotional content based around various charity events the company participates in.

Podcasts

  • Consider starting a podcast series devoted to healthy eating and philanthropy.
  • Get interviewed on relevant podcasts like 'Food for Thought', 'The Health Code', and 'Inside Marketing'.

Directories

  • List the business on product directories and food and beverage directories like Zomato, Hellofood Australia, and Australian Food Directory.

Publications

  • Try to get mentioned or sponsored content in popular food and lifestyle magazines such as 'Bon Appétit', 'Women's Health Australia', and 'Clean Eating'.

Partnerships & Outreach

  • Partner with organic food stores, fitness facilities, and CSR organizations.
  • Affiliate marketing partnerships with health and fitness influencers on social media.

SEO and Content

  • Develop blog posts around healthy ingredients of Elato ice creams, benefits, and charity initiatives the company is involved in.
  • SEO optimization for the blogs using keywords like 'healthy ice cream', 'guilt-free ice cream', 'charitable food companies'.

Offline and Local Media

  • Sponsor local health and fitness events.
  • In-store promotions and discount deals with partnering supermarkets.
  • Advertise in local newspapers and radio.

Online Events

  • Conduct webinars around healthy eating habits, benefits of Elato's ice cream and company's charity initiatives.
  • Participate in virtual fairs and expos related to food and lifestyle industry.

Online Networking

  • Participate in discussions on food and health-related forums like 'Serious Eats' and 'The Fresh Loaf'.
  • Join Facebook and Reddit groups focused on healthy eating, fitness lifestyle and social responsibility.

Cold Outreach

  • Target email campaigns towards professionals in fields like marketing, law, finance who potentially fit the target demographic.
  • Connect with potential affiliates on LinkedIn, especially fitness and lifestyle influencers.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • Healthy dessert cookbook to attract health-conscious foodies.
  • Quiz titled 'What's your indulgence personality?’ for interactive lead capture.
  • A calculator that shows the difference in calorie intake when selecting Elato over regular ice cream.

Tripwire Offer

  • Offer a 'Try Elato Pack' with smaller portion sizes at a reduced price.
  • Special discount code on first purchase in exchange for email subscription.

Welcome Sequence

  • Initial welcome email expressing appreciation with a brief brand story.
  • Follow-up email detailing the health benefits of Elato.
  • Subsequent email sharing the social impact made by Elato purchases.

Segmentation

  • Segment leads into categories: website visitors, email subscribers, repeat buyers.
  • Use Klaviyo's segmentation tools for personalized e-mails for each segment.

Chatbot and Automation

  • Implement a chatbot on Shopify to engage and capture website visitors.
  • Use chatbot for lead generation by offering a discount in exchange for email.

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Klaviyo
  • Automation capabilities: Use Klaviyo's robust automation for personalized emails and audience segmentation
  • Recommended improvements: None required. Klaviyo is a sophisticated marketing CRM suitable for Elato Pty Ltd

Sales CRM

  • Current platform: Shopify
  • Pipeline tracking or handoff process: Tracked through Shopify's customer management system
  • Recommended upgrades: No upgrades necessary

Automated Follow-Ups

  • Types of automations: Welcome sequence, abandoned cart reminder, product recommendation emails, re-engagement campaigns
  • Frequency or triggers: Welcome sequence (post opt-in), Abandoned cart (24 hours post-abandonment), Product recommendations (Weekly), Re-engagement (Monthly)

Newsletter

  • Frequency: Bi-weekly
  • Topics or content pillars: Health benefits of Elato products, Impact stories of donations, New flavours or deals
  • Segmentation: Segmentation offered by Klaviyo based on purchase history, engagement rate, etc.

Retargeting & Ads

  • Platforms and goals: Facebook for retargeting visitors and previous customers, Google Ads for reaching new, health-conscious consumers

Social Media and Content

  • Posting frequency: Daily
  • Content type or campaign focus: Health benefits of Elato ice cream, Behind-the-scenes of Elato, Impact stories, Featured customers

Webinars and Events

  • Suggested cadence or purpose: Monthly webinars to engage with health-conscious customers and educate them on the benefits of Elato

Other Nurture Channels

  • Chatbot on website for 24/7 customer engagement and instant query resolution
  • Use text marketing for reminders and quick updates to customers who opt in

3. Sales Conversion Strategy

Sales Process

  • Fine-tune Shopify user experience to simplify purchasing
  • Streamline online checkout process to reduce cart abandonment
  • Establish automated email reminders for abandoned carts

Sales Assets

  • Develop scripts for customer service addressing common queries
  • Create compelling product descriptions and visuals on Shopify

Creating and Showcasing Testimonials and Case Studies

  • Regularly request customers for reviews post-purchase
  • Showcase genuine customer testimonials on website and social media

Conversion Rate Insights

  • Monitor conversion rate through Shopify and Google Analytics
  • Goal: Improve online sales conversion by 15% over the next quarter

Urgency and Offers

  • Develop seasonal or limited-time offers to drive purchases
  • Use scarcity (Limited stock) messaging tactically

Guarantees and Risk Reversal

  • Highlight money-back guarantee clearly on product pages and during the checkout process

Shock and Awe

  • Include surprise gifts (e.g., branded spoons under the lid) in every delivered package
  • Send personalized discount codes to repeat customers
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email with an engaging brand story and clear navigation guide about the website
  • Embedded story video in the welcome email, letting buyers know how their purchase makes a difference
  • Use of personalization in emails, such as including the buyer's name

Communication Cadence

  • Monthly email newsletters on new flavors, health benefits and the impact of buyers’ contribution
  • Text message notification on order dispatch and delivery
  • Personalized marketing emails based on buying behavior

Client Education

  • Blog articles about the health benefits of ingredients used
  • Educational videos on how every purchase contributes to feeding the needy
  • Consumer awareness content around healthy indulgence

Personalized Touches

  • Handwritten thank you notes in every delivery
  • A small surprise gift (like a custom made spoon) during birthday month
  • Celebratory discount code on the customer's purchase anniversary

Visuals and Documentation

  • Sharing the number of meals provided to the needy monthly via emails
  • High-quality photos of the product on the website and social media
  • Testimonials and reviews with pictures on the website

Feedback and Proactive Support

  • Automated email post-purchase to collect feedback
  • Quick resolution of complaints with a 24 hour response time guarantee
  • Proactive outreach to consistently low-engagement customers

Guarantee or Promise

  • 100% satisfaction guarantee with a clear refund or exchange policy
  • Commitment to use only high-quality, health-conscious ingredients
  • Every tub purchased contributes to a meal for the needy

Operational Excellence

  • Delivery within promised time, notifying customers of any delays
  • Ice creams packed under ideal conditions to retain quality and taste
  • Courteous and professional customer service

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Seasonal subscription plans offering regular ice cream delivery
  • Annual ice cream subscription with upfront payment discounts

Upsells & Cross-Sells

  • Premium flavors or limited-edition seasonal varieties as upsells
  • Bundle ice cream with complementary goods (e.g., baking ingredients, ice cream scoops)

Bundling & Packaging

  • Tiered packages consisting of regular and premium flavours
  • Special celebration bundles (birthdays, anniversaries)

Loyalty & Retention Programs

  • Points system redeemable for discounts or free products
  • Refer-A-Friend program with incentives for both referrer and referee

Custom Services and Personalization

  • Customizable subscription boxes (choose your flavours)
  • White-glove delivery for premium subscribers

Pricing Strategy

  • Tiered subscription pricing (basic, premium, luxury)
  • Bundle discount pricing for higher-value packages

Customer Data and Insights

  • Use CRM (Klaviyo) to identify purchasing patterns and trends
  • Implement feedback surveys post-purchase to gather customer insights and preferences.

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Free scoop for every successful referral
  • Exclusive flash sales access for top referrers

Shareable Assets

  • Social media referral code cards
  • Email templates for referral invitations

Timing and Triggers

  • Post-purchase thank you email with referral prompt
  • Milestone emails (e.g., 5th tub purchased) with referral ask

Client Success Stories

  • Social media features of 'Ice Cream of the Month' fans
  • Share customer testimonials about health benefits & social impact

Referral Contests

  • Quarterly 'Most referrals' challenge with year-supply prize
  • Bi-annual 'Biggest Social Impact' contest via referral tracking

Partner or Affiliate Programs

  • Collaborations with health-focused influencers
  • Affiliate tracking codes for relevant food blogs

Thank-You Experience

  • Personal thank-you email from CEO for top referers
  • Public recognition via social media shoutouts for top referrers

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.