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Door County Acupuncture + Wellness

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What to do next:

  1. Review your plan (scroll down)
  2. Save this link (For your records)
  3. Execute it (start with ONE section)

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Door County Acupuncture + Wellness targets educated women over 50, with an annual income above $80,000, who are open to new experiences, self-directed, and have an interest in alternative/natural health approaches.

Audience Type

  • B2C
  • Affluent, middle-aged and older women interested in holistic health practices

Needs – Primary Buying Considerations

  • Freedom from chronic pain and disease without drug interventions or surgery
  • Personalized health and wellness plans

Demographics

  • Age Range: 50+
  • Gender: Female
  • Geography: United States, potentially localized depending on physical treatment requirements
  • Income Level: $80,000+
  • Profession: Diverse, likely more educated professions given income level

Psychographics

  • Lifestyle: Health-conscious, open to alternative wellness practices, proactive in managing their health
  • What they value: Autonomy, holistic remedies, non-pharmaceutical treatments, higher-quality life
  • Pain Points: Chronic pain, stress, and ongoing health issues
  • Buying Behavior: Invests considerable sums into their health; likely researches thoroughly before decision making

2. My Message to My Target Audience

Refined Elevator Pitch

  • Door County Acupuncture + Wellness empowers middle-aged and senior adults to conquer pain and chronic conditions with an all-natural approach, enabling them to live longer, joyful, and more fulfilling lives.

Understanding Their Pain Points

  • Struggles with debilitating pain and chronic diseases.
  • Limited by physical discomfort and medical conditions.
  • Current treatments offer temporary relief or cause side-effects.

Transformation

  • Freedom from the grip of chronic pain and medical conditions.
  • Experience improved emotional wellbeing and increased happiness.
  • Empowerment to fully experience life beyond medical boundaries.

Unique Selling Proposition (USP)

  • Trusted healthcare that sees beyond symptoms.
  • Achieve improved health without reliance on drugs or surgery.
  • A personalized plan ensuring you aren't just another patient number.

Brand Values & One-Liners

  • Personalized healthcare, naturally.
  • Start living beyond pain, start living your life.
  • Embrace wellness, leave behind chronic discomfort.

Tone

  • Door County Acupuncture + Wellness exudes an aura of calm and knowledge, reflecting its role as a trusted guide towards natural and effective health solutions. The tone is reassuring, encouraging and subtly conveys a sense of uplifted freedom.

Hero Text Idea

  • Flag Text: Elevate Your Health Naturally in Door County
  • Main Headline: Conquer Pain and Chronic Conditions Without Drugs or Surgery.
  • Sub Headline: Embark on a journey towards a happier, fulfilled life with Door County Acupuncture + Wellness.
  • CTA: Start Your Journey Today.

3. The Media I Will Use to Reach my Target Market

Website

  • Continue using Squarespace due to its user-friendly nature and affordability.
  • Track conversions such as appointment bookings, phone calls, and email newsletter sign-ups.
  • Optimize the website for mobile viewing since the target audience is likely to use their smartphones for research.

Social Media

  • Focus on Facebook and Instagram for targeting middle-aged women.
  • Post at least 3 times a week; content should include client testimonials, educational posts about acupuncture and wellness, and behind-the-scenes of the clinic.

Paid Advertising

  • Run targeted Facebook and Google Ads to reach women over 50 within the local area.
  • Structure campaigns around stress and pain relief and alternative wellness.

Content Recommendations

  • Blog posts on topics like “Understanding Acupuncture: A Beginner’s Guide” or “Managing Chronic Pain through Holistic Medicine.”

SEO

  • Use relevant keywords such as 'acupuncture', 'wellness', 'pain relief', 'chronic disease' to improve organic search ranking.

Offline and Local Media

  • Sponsor local health events and/or offer free initial consultations or wellness talks at community centers.

Directories

  • Register in local online directories such as Google My Business and Yelp to improve local SEO and gain visibility.

Partnerships & Outreach

  • Collaborate with local yoga studios, health food stores, and women's clubs to reach potential clients in your target market.

Online Events

  • Host an informative webinar on acupuncture and natural health remedies; promote event on social media and via email marketing.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Beginner's Guide to Acupuncture & Wellness' eBook
  • Quiz: 'Is Acupuncture Right for You?'
  • Video series: 'Steps to Managing Chronic Pain Naturally'

Tripwire Offer

  • Discounted first acupuncture session
  • Bundled offer: Initial consultation and follow-up session

Welcome Sequence

  • Thank-you email with immediate access to lead magnet
  • Follow-up email with additional resources on acupuncture and wellness
  • Email with tripwire offer and link to online booking

Segmentation

  • Segment leads based on pain points identified from the quiz
  • Segment based on engagement with educational emails

Chatbot and Automation

  • Implement a chatbot to answer common queries and schedule appointments
  • Automated email sequences triggered by quiz results or consultation bookings

2. My Lead Nurturing System

Marketing CRM

  • Recommended platform: HubSpot (affordable, integrates with Squarespace)
  • Automation capabilities: email sequences, lead scoring, personalization
  • Improvements: Setup tracking for conversions and customer interactions

Sales CRM

  • Recommended platform: HubSpot (CRM capabilities are included in free tier)
  • Pipeline tracking: monitor engagements and scheduled appointments

Automated Follow-Ups

  • Post-lead magnet automation: thank you email;
  • Post-consultation automation: follow-up email with personalized wellness plan
  • Triggers: form completions, appointment bookings

Newsletter

  • Frequency: Bi-weekly
  • Topics: Success stories, wellness tips, acupuncture facts, team intros

Retargeting & Ads

  • Platforms and goals: Facebook remarketing, targeting visitors who didn't convert.

Social Media and Content

  • Posting frequency: 3 times a week
  • Content focus: Client stories, health facts, inspiring quotes, team intros

Webinars and Events

  • Cadence: Monthly educational webinars on acupuncture and wellness

Other Nurture Channels

  • Use a chatbot for instant responses and appointment scheduling
  • Use SMS automation for appointment reminders

3. Sales Conversion Strategy

Sales Process

  • Online appointment scheduling, followed by payment during first visit.
  • Improve scheduling by introducing a online payment option to secure appointments.
  • Implement automated confirmation emails and appointment reminders.

Sales Assets

  • Create a monthly newsletter with health tips, blog updates, and offers/promotions.
  • Develop a personalized consultation form to fully understand clients' needs before visit.

Testimonials and Case Studies

  • Collect testimonials through post-appointment follow-up emails.
  • Showcase testimonials on the website homepage and social media.

Conversion Rate Insights

  • Install Google Analytics on website to monitor user behavior and improve conversion funnels.

Urgency and Offers

  • Develop seasonal packages promoting wellness for specific times of the year (e.g., winter wellness package).
  • Fast mover incentives like complimentary first session consultations.

Guarantees and Risk Reversal

  • Offer a satisfaction guarantee; if clients don't feel their condition has improved after a certain number of sessions, offer a free session.

Shock and Awe

  • After first visit, send a personalized thank you note with a small branded gift (e.g., stress ball or herbal tea).
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome e-mail with an introduction to natural health practices.
  • Onboarding call to discuss personalized health and wellness plan.
  • A welcome kit with holistic health resources and an acupuncture primer.

Communication Cadence

  • Bi-weekly e-mail updates to discuss progress and tips.
  • Quarterly wellness calls to discuss overall health improvements.
  • Immediate notification of any changes or updates in their personalized plan.

Client Education

  • Frequently updated blog with articles on natural health practices.
  • Infographics and video guides on the benefits and process of acupuncture.
  • Webinars on managing pain and stress with natural remedies.

Personalized Touches

  • Birthday wellness guide with personalized recommendations.
  • Handwritten thank you notes post each significant improvement.
  • Celebration of milestones with small, health-focused gifts

Visuals and Documentation

  • Before and after case studies to showcase progress.
  • Personalized health reports updated every visit.
  • Visual guides that explain each step of the acupuncture process.

Feedback and Proactive Support

  • Regular satisfaction surveys post each session.
  • A dedicated line for any questions or concerns.
  • Proactively addressing any issues or concerns during visits.

Guarantee or Promise

  • Satisfaction guarantee with a risk-free first session.
  • Promise of working towards freedom from pain without drugs or surgery.

Operational Excellence

  • Flexible scheduling with early and late working hours.
  • Punctuality ensured for each scheduled session.
  • Adherence to the highest standards of cleanliness and safety.
  • Responding to queries or issues within 24 hours.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer subscription-based wellness plans for continuous care
  • Incentivize annual wellness contracts with discounted rates

Upsells & Cross-Sells

  • Personalized home healthcare kits as add-ons
  • Wellness workshops/seminars as cross-sell opportunities

Bundling & Packaging

  • Bundled packages of acupuncture sessions and wellness consultations
  • All-inclusive wellness packages incorporating treatments and herbal remedies

Loyalty & Retention Programs

  • Loyalty program that rewards repeat clients with complimentary services
  • Introduce a referral system to incentivize customer-to-customer recommendations

Custom Services and Personalization

  • Premium wellness plan with private sessions and custom treatment plans
  • Offer personalized wellness retreats for high value customers

Pricing Strategy

  • Tiered pricing structure based on service complexity
  • Promotion of value-based pricing to reflect the quality and personalized care
  • Loyalty or volume discounts to incentivize larger purchases

Customer Data and Insights

  • Implement a customer feedback system to understand customer needs better
  • Use customer insights to identify churn or growth opportunities

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a discounted or free session for each successful referral
  • Reward new clients with an exclusive welcome bonus

Shareable Assets

  • Design referral cards for existing clients to give out
  • Pre-made social media posts that clients can share

Timing and Triggers

  • Ask for referrals after a client experiences significant pain relief or general wellness improvement.
  • Set automated email referral prompts at key points in the client journey

Client Success Stories

  • Regularly collect and share testimonials on social media and website
  • Create a 'success wall' in the clinic showcasing client stories

Referral Contests

  • Run quarterly 'Referral Champion' contest with free sessions as prizes

Partner or Affiliate Programs

  • Collaborate with local gyms, yoga studios, or organic stores for referral exchange

Thank-You Experience

  • Handwritten thank-you notes for top referrers
  • Public recognition on social media for loyal supporters

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.