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Coastal REFocus

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Top-producing real estate agents and small teams operating in fast-moving residential markets, with a keen interest in leveraging premium visuals for a competitive edge.

Audience Type

  • B2B
  • Real estate agents and small teams

Industries (if B2B)

  • Real Estate

Needs – Primary Buying Considerations

  • Fast, high-quality real estate media production
  • Next day delivery of media
  • Consistency in media quality irrespective of listing price point

Demographics

  • Age Range: 30–55
  • Gender: All
  • Geography: United States
  • Income Level: High (Top-producing real estate agents)
  • Profession: Real Estate Agents and teams
  • Business Size: Small to Medium

Psychographics

  • Lifestyle: Busy, tech-savvy, and mobile-first-oriented
  • What they value: Time-efficiency, quality, consistency, and ROI
  • Pain Points: Need for rapid, high-quality media production
  • Buying Behavior: Seeks trusted vendors for delegating tasks
  • Decision-Making Roles:
  • Primary Decision Maker: Real Estate Agents
  • Secondary Decision Influencers: Real Estate Teams
  • Support Roles: None specified

2. My Message to My Target Audience

Refined Elevator Pitch

  • Coastal REFocus provides top-producing real estate agents with fast, flawless, and consistent listing media through an effortless, next-day service, so they can win more listings, sell properties faster, and enhance their personal brands.

Understanding Their Pain Points

  • Difficulty standing out in a competitive market
  • Inconsistent and unimpressive listing visuals
  • Struggles in managing and timing media services

Transformation

  • Improved personal brand through high-quality visuals
  • Increased listings and faster sales
  • An effortless media management experience

Unique Selling Proposition (USP)

  • Unparalleled fast turnaround with Next Day Delivery
  • Simple online booking and concierge-style service
  • High-impact, consistent, editorial-quality visuals

Brand Values & One-Liners

  • "Shoot Today. Sell Tomorrow."
  • "We don’t just shoot listings—we elevate agent brands."
  • "Effortless booking. Flawless delivery."
  • "Built for agents who never stop."

Tone

  • The tone reflects a modern, reliable, and compelling brand - we aim to energize our customers and instill confidence and pride in their real estate visuals.

Hero Text Idea

  • Flag Text: "Top-Producing Real Estate Agents"
  • Main Headline: "Elevate Your Listings and Brand with Next-Day Media Chapter: 1/1"
  • Sub Headline: "With Coastal REFocus, win more listings, sell faster, and enhance your personal branding through consistent, high-quality visual showcases. Experience our effortless booking and next-day delivery."
  • CTA: "Book Your First Shoot Now"

3. The Media I Will Use to Reach my Target Market

Website

  • Coastal REFocus already has a website set up on a specialized platform.
  • Integrate Google Analytics to track key conversion events such as form submissions and booking button clicks.
  • Preference should be towards mobile optimization as the target demographic is tech-savvy and mobile-first.

Social Media

  • Focus heavily on Instagram and LinkedIn to reach real estate agents and teams.
  • Post 2-3x per week with a mix of listing visual showcases, customer testimonials, and behind-the-scenes content.

Paid Advertising

  • Prioritize Google Ads and LinkedIn Ads to reach the B2B real estate market.
  • Implement targeted Search and Display campaigns on Google and Sponsored Content on LinkedIn.

Content Recommendations

  • Create blogs highlighting the impact of high-quality images and videos on fast property selling.
  • Share success stories of real estate agents who have benefited from Coastal REFocus.

Podcasts

  • Consider guest spots on real estate-focused podcasts such as 'The Real Estate Guys Radio Show' and 'The Real Estate Innovators'.

Directories

  • List on industry-specific directories like the Real Estate Services Directory and B2B Yellow Pages.

Publications

  • Pursue guest writing or features in publications like Realtor Magazine and RE Journal.

Partnerships & Outreach

  • Engage with real estate agencies, listing sites, and prop-tech platforms for partnerships and referrals.

SEO and Content

  • Conduct a thorough keyword strategy to boost organic ranking for relevant search terms like 'real estate photography', 'listing media', etc.

Offline and Local Media

  • Sponsor local real estate events and trade shows.
  • Create high-quality, branded print materials for distribution at such events.

Online Events

  • Host webinars on topics like 'The Importance of High-Quality Listing Media for Rapid Selling'

Online Networking

  • Engage on platforms like Real Estate Forum, Active Rain, and Bigger Pockets.

Cold Outreach

  • Use LinkedIn to reach out to real estate agents offering a free sample shoot.
  • Always target top producers in fast-moving residential markets.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • Free Community Photo Pack for neighborhood marketing
  • Guide: 'Top 5 Ways to Elevate Your Property Visuals'
  • Quiz: 'Is Your Listing Media Working?'

Tripwire Offer

  • Introductory offer: Mini-Shoot for a single property at a reduced rate

Welcome Sequence

  • Welcome email with the lead magnet and an introduction to the services
  • Follow-up email sharing success stories with previous clients
  • Third email introducing the Tripwire offer

Segmentation

  • Tag leads based on their interaction with emails and website
  • Segment into 'Engaged', 'Semi-engaged', and 'Cold' leads
  • Further segment 'Engaged' leads into 'Small Teams' and 'Independent Agents'

Chatbot and Automation

  • Use automated chatbot for initial queries
  • Transition to human support for specialized inquiries
  • Automate reminders for booking and follow-ups

2. My Lead Nurturing System

Marketing CRM

  • Current platform: GoHighLevel
  • Automation capabilities: email marketing, CRM, sales funnel automation
  • Recommended improvements or replacements: Keep GoHighLevel for marketing and nurture automation

Sales CRM

  • Current platform: Not specified
  • Pipeline tracking or handoff process: Need a seamless integration with GoHighLevel
  • Recommended upgrades: HubSpot CRM for sales tracking and pipeline management

Automated Follow-Ups

  • Types of automations: post-opt-in, anniversary and birthday greetings, request for reviews, request for referrals
  • Frequency or triggers: Immediately post-opt-in, annually for anniversaries and birthdays, post-project for reviews, quarterly for referrals

Newsletter

  • Frequency: Bi-weekly
  • Topics or content pillars: Real estate industry trends, showcasing past projects, agent success stories
  • Segmentation: Top agents, small teams

Retargeting & Ads

  • Platforms and goals: Google Ads for retargeting with a focus on leads who haven't converted

Social Media and Content

  • Posting frequency: 2-3 times per week
  • Content type or campaign focus: Behind-the-scenes, featured projects, client testimonials

Webinars and Events

  • Suggested cadence or purpose: Host quarterly webinars on how premium visuals can enhance agent brands

Other Nurture Channels

  • Chatbot, SMS, WhatsApp, or other automation tools: Use chatbot on website for initial inquiries

3. Sales Conversion Strategy

Sales Process

  • Revise primary sales process to increase transparency and streamline conversion
  • Develop ‘Welcome to Coastal REFocus’ pitch deck with visuals of past showcases, key selling points, and client testimonials to send to potential warm leads
  • Implement structured, automated email follow-up system post-prospect engagement

Sales Assets

  • Develop standard operating procedures (SOPs) for sales process to maintain consistency
  • Design a proposal template that highlights USP, core benefits, and bonus features for each offering

Testimonials and Case Studies

  • Incorporate process to request client testimonials post-project completion; two weeks after project completion suggested
  • Display testimonials on website and in sales presentations to boost social proof

Conversion Rate Insights

  • Implement CRM tracking for conversion rates per lead source
  • Goal: increase overall conversion rate by 10% in Q2

Urgency and Offers

  • Develop time-bound promotions such as 'End of Month Photo Boost' to drive expedited decisions
  • Offer exclusive bonuses (e.g., additional 10 photos for free) for immediate bookings

Guarantees and Risk Reversal

  • Highlight 'delivered next day or it’s FREE' guarantee prominently in sales conversations and materials

Shock and Awe

  • Consider sending a branded welcome kit to prospects post first interaction as a surprise and delight tactic
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email outlining what to expect, complete with video overview of the process
  • High-quality printed welcome kit for first-time clients with pre-shoot prep list and exclusive educational materials

Communication Cadence

  • Confirmation email after every shoot booking
  • SMS updates for shoot scheduling, completion and on its way to delivery
  • Weekly email updates about ongoing offers, seasonal packages, and helpful tips

Client Education

  • FAQs and video tutorials hosted on the website
  • Blog posts focused on maximizing value from listings, benefits of consistency in visuals, and current trends in real estate media

Personalized Touches

  • Celebrate client's first shoot anniversary with a thank you email and a promotional code
  • Handwritten thank-you cards sent with the delivered media

Visuals and Documentation

  • Gallery of before-and-after visuals for each project in the client portal
  • Detailed reports about the project including shoot details and delivery timeline

Feedback and Proactive Support

  • Request for review after the completion of each project
  • Quarterly satisfaction survey with a chance to win bonus shots for their next listing

Guarantee or Promise

  • It's ready next day, or it’s FREE! delivery promise
  • Hassle-free rescheduling or cancellation policy

Operational Excellence

  • Online booking system for a seamless scheduling experience
  • Maintain a consistent quality in deliverables irrespective of the listing's price point

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer multi-shoot contracts with a discount to encourage commitment
  • Implement an annual subscription model for agents requiring regular shoots

Upsells & Cross-Sells

  • Pitch add-on services like aerial drone shots and branded content creation
  • Offer premium shoots for high-value properties at a higher price

Bundling & Packaging

  • Bundle photography, video, and aerial drone service into all-in-one premium package
  • Offer a 'branding package' including editorial-quality photos, video and social media content

Loyalty & Retention Programs

  • Develop a points system for frequent use, redeemable against future shoots
  • Celebrate customer anniversaries with discounts or exclusive offers

Custom Services and Personalization

  • Allow high-value customers to request specific photographers or stylistic preferences
  • Offer personalized consultation services for best visual marketing strategies

Pricing Strategy

  • Introduce quantity discounts for purchasing multiple shoots at once
  • Tiered pricing for different levels of service - basic, professional and premium

Customer Data and Insights

  • Use CRM data to identify churn risks and proactively offer renewal incentives or address service issues
  • Analyze previous contract renewals to set optimized renewal reminder timing

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Offer a 20% discount on next shoot for successful referrals
  • Provide a 10% off exclusive offer to new customers referred

Shareable Assets

  • Create a referral landing page with easy-to-use referral code generation
  • Design branded referral cards with discount codes
  • Pre-made social posts announcing the referral program

Timing and Triggers

  • Ask for referrals after delivering outstanding media with next day results
  • Use CRM to automate referral requests after booking confirmation

Client Success Stories

  • Share testimonials on social media and the landing page of clients who have successfully used the products
  • Invite successful clients to share their stories on a live video chat

Referral Contests

  • Run quarterly referral contests with additional discounts for winners
  • Feature top referrers on email newsletters

Partner or Affiliate Programs

  • Approach well-established real estate teams for partnership referral programs

Thank-You Experience

  • Send a custom thank-you note with an additional discount to long-term clients who regularly provide referrals
  • Distinguish top referrers with a branded thank-you gift
  • Public recognition of top referrers on company's social media accounts

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.