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Clever essen d.o.o.

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Before (Prospect)

1. My Target Market

Primary Target Market Summary

  • Clever essen d.o.o. primarily targets health-conscious, busy women aged 40+ who aspire to lose dangerous belly fat and can afford a personalized diet plan.

Audience Type

  • B2C
  • Working mothers, professionally successful women

Needs – Primary Buying Considerations

  • Personalized meal planning
  • Regular diet assistance
  • Practicality - easy implementation into a busy lifestyle
  • Support and guidance
  • Disease prevention

Demographics

  • Age Range: 40-50+
  • Gender: Female
  • Geography: Croatia
  • Income Level: Net €3000/month or more
  • Profession: Career-oriented women with high-demand jobs

Psychographics

  • Lifestyle: Busy, often can't maintain regular exercise and cooking, responsible roles in family and work
  • What they value: Health, convenience, personalised service, family wellbeing
  • Pain Points: Inadequate time for meal planning, belly fat concerns, health risks associated with age and weight
  • Buying Behavior: Appreciates quality and personalisation over price, susceptible to health-focused product offerings

Decision-Making Roles

  • Primary Decision Maker: The individual consumer herself (women 40+)

2. My Message to My Target Audience

Refined Elevator Pitch

  • Clever essen d.o.o. provides women after 40 with the means to lose dangerous belly fat through personalized protein-rich meal plans, so they can feel healthier, energetic, and prevent diseases.

Understanding Their Pain Points

  • Struggling with belly fat bloating and feeling unhealthy
  • Busy with no time for healthy cooking or regular workouts
  • Desiring a healthy lifestyle but finding it hard to achieve with current commitments

Transformation

  • A healthier and more energetic life with reduced belly fat
  • Feeling of wellbeing and confidence in their body
  • Balanced lifestyle with nutritious meals fitting into their routines

Unique Selling Proposition (USP)

  • Personalized protein-rich meal plans tailored to individual's preferences
  • Comprehensive guide includes eating out tips, shopping lists, and family adaptations
  • Dedicated 1:1 support and money-back guarantee to ensure satisfaction

Brand Values & One-Liners

  • 'Unlock a healthier you with personalized nutrition'
  • 'Embrace the promise of health, energy, and confidence'
  • 'We are with you in your journey towards a healthier lifestyle'

Tone

  • Our brand tone is supportive, empathetic, and resolute. We aim to empower our clients to take control of their health and make informed nutritional choices.

Hero Text Idea

  • Flag Text: 'Personalized Nutrition - Croatia'
  • Main Headline: 'Shed unhealthy belly fat with ease.'
  • Sub Headline: 'Personalized meal plans tailored to your preferences. Feel healthier, more energetic, and fall in love with your body again.'
  • CTA: 'Unlock your journey towards a healthier you.'

3. The Media I Will Use to Reach my Target Market

Website

  • Continue to utilize Wordpress for cost-effectiveness and flexibility
  • Ensure site is optimized for mobile, as busy professionals will likely access on-the-go
  • Implement Google Analytics to track conversions and visitor behavior

Social Media

  • Instagram: Daily posts about meal plans, success stories, and health tips; Weekly IGTV for deeper content (recipe demos, Q&As)
  • Facebook: Twice-weekly posts to share longer-form content and direct traffic to website

Paid Advertising

  • Facebook and Instagram Ad Campaigns for added visibility
  • Google Ads targeting health-conscious women, aged 40+ searching for meal plans and dietary advice

Content Recommendations

  • Blog Posts: '5 Quick Recipes for a Protein-rich Diet', 'How to Lose Belly Fat Post-40'
  • Youtube Videos: cooking demos, client testimonials, health tips

Directories

  • Listing on wellness directories (e.g., Wellbees HR)
  • Local Online Directories: Croatia's Business Directory

Publications

  • Featured pieces in 'Pročitajme' and 'Zdrava Krava'

Partnerships & Outreach

  • Partner with gyms and yoga studios for referral programs
  • Engage with local health & wellness influencers for promotional posts

SEO and Content

  • Targeted keyword phrases such as 'Personalized meal plans', 'Croatia meal planning', 'Belly fat loss program'
  • Regularly updated blog for organic SEO boost

Offline and Local Media

  • Distribute flyers at local gyms, yoga studios, and health stores
  • Sponsor local health and wellness events

Online Networking

  • Engage in health and fitness Facebook groups and forums
  • Join discussions on platforms like 'ZdravKorisnik'

Cold Outreach

  • Develop a targeted email campaign for the existing email list to reignite interest
  • Reach out to health and wellness bloggers for features
During (Lead)

1. My Lead Capture System

Lead Magnet

  • '7 Craving Killers to Combat Belly Fat': A Digital Guide
  • '5-Day Protein Power Meal Plan': A mini version of the meal plan
  • Quiz: 'What's Your Belly Fat Busting Personality?'

Tripwire Offer

  • Discounted 1-Week Express Meal Plan
  • Protein-Rich Recipe eBook at a nominal price

Welcome Sequence

  • Day 0: Welcome mail with Lead Magnet
  • Day 2: Testimonial / Success story
  • Day 4: Free tip or advice mail (value addition)
  • Day 7: Introduction to paid 4-week program

Segmentation

  • New Leads (Entered email but not booked free meal)
  • Engaged (Booked the free meal, not purchased the 4-week program)
  • Customer (purchased the 4-week program)

Chatbot and Automation

  • Install a Chatbot to capture leads on-site
  • Use automation to segment leads based on their activities
  • Automate follow-up mails based on segmentation

2. My Lead Nurturing System

Marketing CRM

  • Current platform: Not specified (Non-listed CRM)
  • Automation capabilities: Not specified, assumed rudimentary
  • Recommended improvements: Consider Hubspot CRM for holistic lead management capabilities that fits budget constraints

Sales CRM

  • Current platform: Not specified (assumed same as Marketing CRM)
  • Pipeline tracking or handoff process: Use Hubspot's pipeline tracking
  • Recommended upgrades: Possibly not required, review after Hubspot implementation

Automated Follow-Ups

  • Post-opt-in: Send a series of emails highlighting benefits, usage tips, and customer successes
  • Frequency: Automated emails should be sent 1 day, 3 days, and 7 days after opt-in

Newsletter

  • Frequency: Bi-weekly newsletters to maintain engagement
  • Topics: Success stories, new recipes, health tips, company updates, promotional offers
  • Segmentation: Divide list into segments. Tailor content for new leads, engaged users, and customers

Retargeting & Ads

  • Google Ads and Facebook Ads for retargeting past visitors
  • Instagram Lead Ads for generating new leads from the platform

Social Media and Content

  • Posting frequency: Daily posts on Instagram, twice-weekly posts on Facebook
  • Content type: User-success stories, relevant health news, quick tips, meal pictures

Webinars and Events

  • Suggested cadence: Monthly webinars on relevant topics like "Healthy eating for busy women", "Coping with 'mid-life' health issues"

Other Nurture Channels

  • WhatsApp: Periodic personalized follow-up messages
  • Mobile automation: Consider exploring mobile automation platforms like Twilio
  • Reactivation sequences: Implement a reactivation email series for inactive leads

3. Sales Conversion Strategy

Sales Process

  • Collect information about the customer's dietary preferences and health goals during the initial email follow-up.
  • Share a detailed example of your 4-week program to allow the customer a taste of the personalized service.
  • To close the sale, offer a one-off discount on the first paid meal plan following the free 7-day plan.

Sales Assets

  • Develop a detailed script for the initial follow-up email that delivers the 7-day meal plan.
  • Create a sales proposal for the 4-week program showcasing its benefits, past successes and what to expect.

Testimonials and Case Studies

  • Reach out to past customers and request testimonials.
  • Highlight these testimonials on social media and the website.

Conversion Rate Insights

  • Use Google Analytics to track conversion rates from the website.
  • Focus on improving the conversion rate from initial email sign-ups to the 4-week paid program.

Urgency and Offers

  • Offer seasonal discounts related to events (New Year’s resolution, summer bikini body).
  • Provide limited-time offers to re-engage inactive email subscribers.

Guarantees and Risk Reversal

  • Highlight the money-back guarantee in your proposal to reassure customers.
  • Develop an FAQ section on the website that addresses potential objections and concerns.
  • Offer a free consultation call to assuage any potential fears or misconceptions.

Shock and Awe

  • Surprise customers with unexpected free advice, meal plans or discounts via email.
After (Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email with personal introductory video from the dietitian
  • Access to a printable welcome kit with diet plan overview
  • Quick-start guide to facilitate easy access and usage of key features
  • Scheduled orientation call to establish preferences and constraints

Communication Cadence

  • Weekly check-in emails with tips and inspiration
  • Monthly video calls for extended support and adjustments
  • Instant chat availability for urgent queries or concerns
  • Regular updates via email on meal plan changes, offers, or general information

Client Education

  • Online 'Nutrition Academy' featuring bite-sized training videos and guides
  • FAQ section in the customer portal, frequently updated
  • Bi-weekly webinars discussing common diet challenges and solutions
  • Blog posts sharing latest trends, scientific research, and success stories

Personalized Touches

  • Birthday cards with special discount coupons
  • Achievement badges earned through consistency, visible in customer portal
  • Personalized anniversary video message celebrating client's journey
  • Occasionally a surprise delivery of a sample protein-rich ready meal

Visuals and Documentation

  • Before and after photos shared with client's consent
  • Detailed monthly progress reports and diet plan alterations
  • Access to a personalized online dashboard with performance metrics

Feedback and Proactive Support

  • Integrated feedback system in customer portal
  • Prompt resolution of issues or concerns
  • Regular automation-triggered surveys to gauge satisfaction and garner suggestions

Guarantee or Promise

  • Money-back guarantee if no satisfactory progress in 4 weeks
  • 'Love it or step away' policy. Client can pause or cancel subscription anytime.

Operational Excellence

  • Clear communication on all platform interfaces
  • Flexibility in scheduling and rescheduling video call sessions
  • Punctuality in sending out updates and reminders
  • Strict adherence to presented diet plans and meal schedules

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer optional monthly auto-renewal for meal plans to ensure continuity
  • Provide an incentive for annual commitment with a slight discount (e.g., pay for 10 months, get 12)

Upsells & Cross-Sells

  • Introduce supplementary 1:1 diet coaching as an upsell
  • Cross-sell weight management webinars or workshops

Bundling & Packaging

  • Offer tiered meal plans: basic, premium (with more personalization), and platinum (with additional coaching sessions)

Loyalty & Retention Programs

  • Introduce a referral program: for every successful referral, offer a discount on the next meal plan
  • Regular clients receive every 5th meal plan at a significant discount

Custom Services and Personalization

  • For premium and platinum packages, offer advanced personalization including allergies, dietary preferences, and more

Pricing Strategy

  • For long-term commitment, offer attractive discounts
  • Implement value-based pricing — show customers the true value of personalized services

Customer Data and Insights

  • Invest in a good CRM to track customer behavior, engagement, and churn
  • Regularly analyze data to identify up-sell and retention opportunities

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • 10% discount on next purchase for both referrer and referee
  • Free half-hour nutrition consultation for successful referrals

Shareable Assets

  • Customized referral link for tracking purposes
  • Email template and social media posts for easy sharing

Timing and Triggers

  • Email reminder for referral program following completion of 4-week program
  • Pop-up notification on the website after a successful purchase with a request to refer a friend

Client Success Stories

  • Email requests for testimonials two weeks post successful completion of a program
  • Share testimonials on social media platforms and newsletter

Referral Contests

  • Quarterly referral contest: highest referrer gets an extra 1:1 coaching session

Partner or Affiliate Programs

  • Partner with local gyms and yoga centers for mutual referral programs

Thank-You Experience

  • Surprise discount coupons for top referrers
  • Public recognition on social media for top referrers

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.