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Casa R+R

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  3. Execute it (start with ONE section)

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • The primary target market is a 30-something woman who expresses her cultural pride and appreciation through the jewelry she wears. She's an economically stable professional with a love for salsa dancing and the beach, and a fan of Bad Bunny's music.

Audience Type

  • B2C
  • Young professional women with an interest in culturally inspired jewelry

Needs – Primary Buying Considerations

  • Unique, culturally-inspired designs
  • Quality craftsmanship
  • Assurance of free shipping, money-back guarantee

Demographics

  • Age Range: 30s
  • Gender: Female
  • Geography: Unspecified
  • Income Level: $35,000 - $50,000
  • Profession: Economist, employed in a bank

Psychographics

  • Lifestyle: Enjoys dancing salsa, beach activities
  • What they value: Cultural heritage expressed through style
  • Pain Points: Finding unique, limited-edition jewelry reflecting cultural roots
  • Buying Behavior: Willing to spend for quality items, can wait for production if item is not ready
  • Decision Making Roles:
  • Primary Decision Maker: Self

2. My Message to My Target Audience

Refined Elevator Pitch

  • Casa R+R provides culturally conscious jewelry lovers with unique pieces inspired by their heritage. Through small-batch drops and distinctive designs, our clients can celebrate their roots and express their identity uniquely.

Understanding Their Pain Points

  • Difficulty in finding unique, culturally inspired jewelry
  • Desire to express individual identity but lack of suitable channels
  • Not feeling connected to their personal heritage

Transformation

  • Wearing jewelry that is a form of personal self-expression and a connection to their heritage.
  • Feeling proud and connected to their roots.
  • The visual transformation from a generic 'accessory' person to an individual who embraces their cultural heritage.

Unique Selling Proposition (USP)

  • Distinct designs inspired by various cultural heritages
  • Limited quantities ensure uniqueness and exclusivity
  • Proves superiority by celebrating cultures that are often overlooked by mainstream brands

Brand Values & One-Liners

  • 'Casa R&R: Adorn your heritage'
  • 'Express your roots in style'
  • 'Your heritage, your way...in limited quantities'

Tone

  • Casa R+R's tone is culturally appreciative, proud, and enthusiastic. We want customers to feel valued, exclusive, and connected to their roots.

Hero Text Idea

  • Flag Text: 'Handcrafted Cultural Heritage Jewelry'
  • Main Headline: 'Celebrate Your Roots in Style'
  • Sub Headline: 'Distinct designs inspired by your culture. Wear your heritage with pride and make each day a celebration of your uniqueness.'
  • CTA: 'Shop Our Exclusive Collection Now'

3. The Media I Will Use to Reach my Target Market

Website

  • Use Wix or Shopify for website building; they're beginner-friendly and budget-oriented.
  • Track conversions such as 'Add to Cart' and 'Checkout Complete'.
  • Optimize for mobile as target demographic likely shop on their smartphones.

Social Media

  • Focus on Instagram and Pinterest for visual storytelling and product showcasing.
  • Post 1-2 times daily on Instagram with well-curated photos and compelling captions.
  • Use Instagram stories for behind-the-scenes looks and upcoming collections previews.

Paid Advertising

  • Leverage Instagram Ads for cost-effective exposure to target audience.
  • Launch Google Shopping campaigns to drive visibility and sales.

Content Recommendations

  • Share content about jewelry creation process, cultural significance of designs, styling tips.

Podcasts

  • Appear on podcasts oriented towards fashion, heritage, and cultural discussions.

Directories

  • Register on Etsy for increased visibility to an audience interested in handmade, niche products.

Publications

  • Approach magazines and blogs that cover fashion, culture, and heritage.

Partnerships & Outreach

  • Collaborate with influencers who align with brand values; preference to those with Latinx heritage.

SEO and Content

  • Long tail keywords such as 'handmade cultural heritage jewelry'.
  • Create blog content around the cultural inspiration behind designs.

Offline and Local Media

  • Attend local cultural fairs, artisan markets for in-person connection and sales.

Online Events

  • Host Instagram live sessions demonstrating new designs or creation processes.

Online Networking

  • Join Facebook groups and Reddit communities related to jewelry, fashion, and cultural discussions.

Cold Outreach

  • Email or Instagram DM influencers for partnership opportunities.
  • Target primarily individuals who have a strong affinity for preserving and celebrating their cultural roots.
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • Quiz: 'What's Your Heritage Style?' to reveal ideal jewelry match
  • Guide: 'How to style your heritage Jewelry'
  • Early access sign-up for new collections drop

Tripwire Offer

  • Introductory offer: 10% off first order after email subscription
  • Flash sale on a slow-moving product

Welcome Sequence

  • Email 1: Warm welcome, short brand story, and anticipation for future emails
  • Email 2: Highlight of top-selling pieces with styling tips
  • Email 3: Offer a limited-time discount or incentive

Segmentation

  • Tag leads by quiz results (heritage style categories)
  • Track and segment by purchase behavior (VIP, frequent customers, one-time shoppers)

Chatbot and Automation

  • Set up chatbot for common queries and to facilitate lead capture on-site
  • Automate email sequences and reminders for abandoned carts

2. My Lead Nurturing System

Marketing CRM

  • Current platform:未提及
  • Recommendations: Considering the budget constraint and the simplicity requirement, Zoho CRM is an affordable and beginner-friendly option.

Sales CRM

  • Current platform: No mention of a Sales CRM
  • Recommendations: Zoho CRM as it provides integrated sales tracking.

Automated Follow-Ups

  • Post-opt-in: Send a welcome email with a brief brand introduction and a discount coupon on the first purchase.
  • Abandoned cart: Automated email after 24 hours reminding of abandoned items along with images of the product for a visual reminder.

Newsletter

  • Frequency: 2x/month
  • Topics: Jewelry styling tips, stories behind the designs, flash sales or new product launches

Retargeting & Ads

  • Platforms: Instagram (remarketing to website visitors, interaction audiences)

Social Media and Content

  • Posting Frequency: 1x/day on Instagram and Pinterest
  • Campaign Focus: Displaying products, sharing customer testimonials, behind the scenes content

Webinars and Events

  • Suggested cadence: After a release of a new collection, host an Instagram live event explaining the story behind the design

Other Nurture Channels

  • Use automated chatbot for common site queries and product recommendations
  • SMS alerts for flash sales or new product launches.

3. Sales Conversion Strategy

Sales Process

  • Review website sales process for areas of friction (e.g. redundant steps or forced account creation)
  • Simplify steps from item selection to checkout
  • Implement an email system to follow up on abandoned carts
  • Develop an automated email sequence for post-purchase follow-up

Sales Assets

  • Create standard FAQs page to address common queries
  • Develop product care instruction guides for all major products
  • Create a welcome pack for new customers with history, story of the brand
  • Develop personalized thank you emails for customers who make a purchase

Testimonials and Case Studies

  • Set up a system to systematically ask for testimonials from pleased customers
  • Feature testimonials prominently on the website
  • Create "Customer Stories" section on the website to share impactful customer experiences

Conversion Rate Insights

  • Track conversion rate closely through website analytics
  • Test specific changes to the website to improve conversion rate (e.g. layout, copy, imagery)

Urgency and Offers

  • Introduce time-limited offers during festive or seasonal occasions
  • Emphasize the uniqueness and limited quantity of products to create a sense of scarcity
  • Implement a rewards program for repeated purchases

Guarantees and Risk Reversal

  • Highlight the 60-day money back guarantee on every product page and during the checkout process
  • Create an easy-to-find and easy-to-understand returns policy
  • Address potential objections or concerns in product descriptions and FAQs

Shock and Awe

  • Send a personalized thank you note with each purchase
  • Include a small complimentary item (e.g. a branded accessory) with orders over a certain amount
  • Implement a customer referral program with benefits for both the referrer and the referred person
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Welcome email with a personalized note about the customer's heritage
  • Special discount code for the next purchase

Communication Cadence

  • Monthly newsletters featuring new collections and cultural stories
  • Order status updates via emails

Client Education

  • Blog posts about the inspiration behind each jewelry piece
  • How-to guides on maintaining and cleaning the jewelry

Personalized Touches

  • Birthday emails with a discount code
  • Handwritten thank you note included in every package

Visuals and Documentation

  • Packaging that reflects the cultural inspiration of the jewelry
  • Before and after photos of the jewelry making process

Feedback and Proactive Support

  • Proactive follow-up emails asking for feedback
  • Quick assistance and resolutions of any reported issues

Guarantee or Promise

  • 100% satisfaction guarantee with the 60 day money back policy
  • Promise: 'Love it or leave it'

Operational Excellence

  • Always ship orders within the promised timeframe
  • Maintain high quality control standards
  • Regular inventory updates to ensure advertised pieces are available

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer subscription plans with access to exclusive collections annually

Upsells & Cross-Sells

  • Provide custom designs as an upsell
  • Cross-sell similar heritage-themed accessories such as bracelets and rings

Bundling & Packaging

  • Create bundle offers combining a necklace, ring, and earrings
  • Package best-selling products together at a discounted rate

Loyalty & Retention Programs

  • Develop a points-based loyalty program: every dollar spent equates to one point, points can be exchanged for discounts or exclusive items
  • Offer exclusive early access to new collections for repeat customers

Custom Services and Personalization

  • Offer personalized engraving services for a premium fee
  • Provide bespoke design services where customers can work with the designer to create a custom piece

Pricing Strategy

  • Apply tiered pricing: basic collection (affordable), premium collection (mid-range), and exclusive collection (higher price)
  • Offer bundle discounts when shopping for multiple items

Customer Data and Insights

  • Invest in a basic CRM to track customer buying patterns and preferences
  • Use buying behavior data to tailor personalized upsell and cross-sell offers and email promotions

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Give $10 discount on next purchase for every successful referral
  • New referred customers get 10% off their first purchase

Shareable Assets

  • Unique referral cards with a QR code for tracking
  • Social media graphics articulating the joy of sharing Casa R+R

Timing and Triggers

  • Ask for referrals after a successful purchase confirmation email
  • Start a referral reminder during culturally significant events like heritage month

Client Success Stories

  • Create a customer spotlight on social media sharing their story with Casa R+R products
  • Sponsored posts showcasing client testimonials

Referral Contests

  • Hold a 'Refer & Win' contest every quarter with exclusive one-off piece as prize

Partner or Affiliate Programs

  • Collaborate with salsa dancing schools or beach clubs targeting the same demographic
  • Introduce an affiliate program with influencers or bloggers in the lifestyle/heritage space

Thank-You Experience

  • For top referrers, send a surprise gift piece
  • Personalized thank-you video from the founder expressing their appreciation

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.