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Amy Scott

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Ideal clients are real-world leaders, HR managers, and organisations ready to nurture better communication for improved connection, culture, and performance.

Audience Type

  • B2B
  • Key customer segments: Real-world leaders, HR managers, non-profit organisations

Industries (if B2B)

  • All industries that prioritize effective communication and collaboration, particularly in the corporate sector and non-profit organizations.

Needs – Primary Buying Considerations

  • Efficient tools to improve team communication
  • Easy-to-understand and fun training methods
  • Results-oriented solutions that enhance collaboration and productivity

Demographics

  • Age Range: No specific age range given, inferred as 25-50 due to the nature of target professions
  • Gender: Not specified
  • Geography: New Zealand
  • Income Level: Not specified
  • Profession: Corporate team leaders, HR managers
  • Business Size: Small to medium-sized businesses (revenue between $60,000 - $120,000 annually)

Psychographics

  • Lifestyle: Professionally focused, values efficient team management
  • What they value: Effective communication, enhanced work culture, improved team productivity
  • Pain Points: Miscommunication within teams, lack of trust and collaboration
  • Buying Behavior: Prefers practical and user-friendly tools with proven results

Decision-Making Roles (Optional. Only include in ouptput if B2B Audience)

  • Primary Decision Maker: Corporate team leaders, HR managers
  • Secondary Decision Influencers: Other team members, speaking from their experienced with previous communication platforms
  • Support Roles: Not specified

2. My Message to My Target Audience

Refined Elevator Pitch

  • Amy Scott's Dots Communication Training empowers real-world leaders, HR managers, and organizations with enhanced connection, collaboration, and productivity through a fun, practical, and easy-to-use method, leading to an improved culture, performance, and deeper understanding among team members.

Understanding Their Pain Points

  • Struggle with miscommunications within the team
  • Current stage of ineffective team collaboration and lower productivity
  • Difficulty in understanding diverse communication styles

Transformation

  • Achieve effective organizational communication
  • Foster deeper connections and improved collaborative atmosphere
  • Significant improvement in overall productivity and team performance post-training

Unique Selling Proposition (USP)

  • Based on four distinct color styles to facilitate understanding and communication
  • Practical, fun, and easily comprehensible approach with 1:1 support
  • Proven to reduce friction, build trust, and outperform competitors with increased team cohesion

Brand Values & One-Liners

  • "Turning effective communication into deep connections"
  • "Fortifying culture and performance through better communication"
  • "Fun, practical training for smarter work"

Tone

  • Amy Scott's brand embodies a tone that is engaging, enthusiastic, and empowering. It resonates with leaders who value deep connections, collaborative culture, and high performance.

Hero Text Idea

  • Flag Text: Excellent Kiwi-made Communication Tool
  • Main Headline: Transform Your Team's Communication with Dots Training
  • Sub Headline: Connect, Collaborate, and Excel with Our Fun, Easy-to-Use Method. Witness a visible boost in productivity, connection, and team performance.
  • CTA: Begin Your Transformation Today

3. The Media I Will Use to Reach my Target Market

Website

  • Use Hubspot to set up conversion tracking for enquiry form completions
  • Optimize for both desktop and mobile, with a focus on mobile
  • Use WordPress SEO plugins, like Yoast, to optimize each webpage for relevant keywords

Social Media

  • LinkedIn: Share thought leadership content and industry insight posts twice a week
  • Facebook: Daily interaction-based posts to generate discussions related to effective communication strategies

Paid Advertising

  • Google Ads: Target keywords related to productivity, team management and communication trainings
  • LinkedIn ads: Target corporate team leaders, HR managers and non-profit organizations

Content Recommendations

  • Blogs and videos explaining how color-coded communication methods work
  • Case studies showcasing success stories of teams that implemented Dots Communication Training

Podcasts

  • Appear on industry-specific podcasts such as the HR Chat Podcast and Training Industry Podcast
  • Start a company podcast discussing best practices for effective communication within teams

Directories

  • List on B2B service directories like NZB2B and Kompass
  • Pursue listing opportunities on online business directories specific to New Zealand

Publications

  • Seek guest article opportunities in magazines and blogs targeted to HR managers and company leaders like HRM Magazine and People Matters

Partnerships & Outreach

  • Partner with corporate training institutions and HR consultancies for joint ventures
  • Engage with Corporate Leaders Network for expert speaking opportunities

SEO and Content

  • Focus blog strategy on long-tail keywords related to communication, team dynamics, and leaders' challenges
  • Optimize website content for organic visibility with local SEO techniques

Offline and Local Media

  • Sponsor corporate events related to leadership and HR
  • Advertise and organize workshops at local business events

Online Events

  • Host frequent webinars explaining the value and process of Dots Communication Training

Online Networking

  • Engage in LinkedIn groups and HR related forums like CiteHR to share expertise
  • Actively engage in Reddit communities like r/Leadership, r/Management, and r/HumanResources

Cold Outreach

  • Initiate LinkedIn email outreach to corporate leaders and HR managers stressing the benefits of Dots Communication Training
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Effective Communication Guide': A downloadable PDF guide outlining best practices
  • 'Your Team's Communication Style Quiz': Users' results segmented into four color styles. Follow-up content and training suggestions tailored to the results
  • 'Productivity Increase Calculator': Interactive tool showing the potential improvement in work productivity using Dots Communication Training

Tripwire Offer

  • 'Essentials of Dots Communication Webinar': Low-cost introductory session on basics
  • '21-Day Communication Booster Challenge': Low-cost, entry-point program to trial Dots Communication

Welcome Sequence

  • Email sequence introducing Amy Scott and explaining the concept of Dots Communication
  • Success stories of previous clients to build credibility
  • Introductory webinar offer as next step for deeper engagement

Segmentation

  • By Industry: Segmenting based on industry allows for personalized content
  • By Communication Color Style: Tailor content and offers to specific communication styles

Chatbot and Automation

  • Install chatbot on website for immediate query resolution
  • Use Hubspot marketing automation to nurture leads based on segmentation
  • Automation to ensure follow-ups after lead magnets

2. My Lead Nurturing System

Marketing CRM

  • Current platform: HubSpot
  • Automation capabilities: Site tracking, email automation, segmentation
  • Recommended improvements: Implement lead scoring, use A/B testing for emails

Sales CRM

  • Current platform: HubSpot
  • Pipeline tracking or handoff process: Track leads through their journey, from inquiry to sale
  • Recommended upgrades: Implement a CRM reporting dashboard for better insights

Automated Follow-Ups

  • Types of automations: Post-lead magnet opt-in, re-engagement for inactive leads
  • Frequency or triggers: Send immediate follow-up after opt-in, re-engagement email after 30 days of inactivity

Newsletter

  • Frequency: Monthly
  • Topics or content pillars: Communication tips, team case studies, productivity insights
  • Segmentation: by industry and communication color style

Retargeting & Ads

  • Platforms and goals: LinkedIn ads targeted at corporate team leaders, HR managers

Social Media and Content

  • Posting frequency: Twice a week on LinkedIn, Daily on Facebook
  • Content type or campaign focus: Thought leadership content, industry insights

Webinars and Events

  • Suggested cadence: Monthly webinars on effective communication

Other Nurture Channels

  • Chatbot for immediate query resolution on the website
  • SMS reminders for webinar events
  • LinkedIn email outreach to corporate leaders and HR managers

3. Sales Conversion Strategy

Sales Process

  • Word of mouth: Encourage current clients to refer other potential clients for incentives
  • Enquiry: Implement a streamlined form process within the website for gathering enquiries
  • Sale: Create a structured sales process in Hubspot, equipped with automated follow-up sequences

Sales Assets

  • Develop sales scripts highlighting the benefits and unique selling proposition of Dots Communication Training
  • Create a standardized proposal template addressing the main pain points of the target audience
  • Design a compelling pitch deck outlining the business value and results of previous clients

Testimonials and Case Studies

  • Develop a systematic process to gather testimonials post-training sessions
  • Showcase positive reviews and case studies on the 'Wall of Love' on the website and in sales materials

Conversion Rate Insights

  • Utilize Hubspot conversion tracking to analyze performance of sales process
  • Focus on continuous improvement of the warm lead to customer conversion rate

Urgency and Offers

  • Use scarcity messaging (limited spots available) for training sessions to promote a sense of urgency
  • Create early bird discounts for fast decision-makers

Guarantees and Risk Reversal

  • Offer an assurance to clients with a 'see improvement or get your investment back' guarantee

Shock and Awe

  • Send a personalized welcome kit to new customers, including branded stationary, a personal thank you note, and a Dots style personality assessment guide.
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Personalized welcome email with the Dots Communication key principle summary
  • Interactive and intuitive onboarding session with tooltips and demonstrative videos
  • Detailed guide on tracking their progress and recognizing milestones

Communication Cadence

  • Monthly performance report emails outlining improvements in the team's productivity
  • Surprises through milestone achievement emails and calls once certain KPIs are achieved
  • Quarterly virtual review meetings with personalized improvement plans

Client Education

  • Library of video tutorials, FAQs, and interactive user guides
  • Regular webinars with tips on improving communication and team productivity
  • Periodical newsletters featuring new additions to the tool and successful client case studies

Personalized Touches

  • Annual custom 'communication style' memento commemorating their Dot Style
  • Handwritten notes thanking them on their business journey milestones
  • Celebrating company anniversaries with mini-mission reviews and future forecasts

Visuals and Documentation

  • Monthly before and after comparison reports on team communication patterns
  • Achievement badges on the user dashboard reflecting progress

Feedback and Proactive Support

  • Bi-annual client satisfaction surveys with a quick turnaround on improvements
  • Proactive reach-out on detected issues
  • Turnaround time < 24 hours for problem resolution

Guarantee or Promise

  • Promise of visible improvement in team communication and productivity within the first quarter
  • Risk-free one-month trial period with a full money-back guarantee

Operational Excellence

  • Assurance on punctual delivery of reports and other communication
  • Adhering to professional tone and friendly interpersonal connection in all client interactions
  • Quick and effective client service response

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer extended contracts with discounts for long-term commitments
  • Implement renewal reminders via Hubspot CRM to maintain communication

Upsells & Cross-Sells

  • Develop advanced individual or team training modules as upsell opportunities
  • Introduce add-on services such as personalized coaching or custom-tailored training packages

Bundling & Packaging

  • Package standard and advanced training modules into multiple tiers, catering to different organization needs
  • Offer an all-inclusive premium package that includes training modules and personal coaching

Loyalty & Retention Programs

  • Create a repeat-client loyalty program with graduated discounts or perks based on spend or referrals
  • Implement a VIP program for larger organizations, providing priority support or bonus training materials

Custom Services and Personalization

  • Design custom training sessions tailored to specific team needs as a white-glove service
  • Offer personalized solutions with more 1:1 support for higher-tier customers

Pricing Strategy

  • Provide incentives for annual or long-term commitments i.e., 10% off for yearly contracts
  • Experiment with value-based pricing models for large businesses who stand to gain more from effective communication

Customer Data and Insights

  • Use Hubspot CRM to track user engagement with the training and support, identify churn signs and upsell opportunities
  • Collect customer feedback pre and post-training to measure customer satisfaction and identify areas for improvement

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Rewarding referrers with free consultation or training hours.
  • Offering discount codes for referees’ first purchase.

Shareable Assets

  • Pre-made social posts highlighting the benefits of Dots Communication Training.
  • Referral cards to be given out at training sessions.

Timing and Triggers

  • Asking for referrals post-training sessions and after witnessing visible results.
  • Using Hubspot CRM for referral automation.

Client Success Stories

  • Regularly featuring testimonials on the website and social media platforms to inspire referrals.

Referral Contests

  • Quarterly referral contests giving away free trainings for the teams.

Partner or Affiliate Programs

  • Partnering with HR consultancies and corporate training firms.

Thank-You Experience

  • Sending handwritten notes and recognition on the website for top referrers.

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.