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Alton Tangedal Architect Ltd.

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Before
(Prospect)

1. My Target Market

Primary Target Market Summary

  • Alton Tangedal Architect Ltd’s ideal client is a business-oriented entrepreneur in their 40s, committed to delivering enhanced services to community. They value designs that positively impact function, aesthetic, and atmosphere of their business.

Audience Type

  • B2B
  • Entrepreneurs, Small to Medium Businesses, Developers

Industries

  • Building development
  • Retail businesses
  • Restaurants
  • Government agencies

Needs – Primary Buying Considerations

  • Design excellence that enhances their business environment
  • Improvement in function, aesthetic, and atmosphere

Demographics

  • Age Range: Roughly in their 40s
  • Geography: Local community in Canada
  • Income Level: Revenue of $360,000 - $1 Million per year
  • Profession: Entrepreneurs, Business Owners, Developers
  • Business Size: Small to Medium

Psychographics

  • Lifestyle: Business-focused
  • What they value: Positive impact through design excellence
  • Pain Points: Optimization and elevation of their business environment
  • Buying Behavior: Understands the value of design in achieving business objectives
  • Decision-Making Roles:
  • Primary Decision Maker: Business Owners, Entrepreneurs
  • Secondary Decision Influencers: Stakeholders
  • Support Roles: Internal Team

2. My Message to My Target Audience

Refined Elevator Pitch

  • Alton Tangledal Architect Ltd. provides local developers and government agencies with industry-leading architectural designs. Our personalized, client-focused approach enhances the function, aesthetic, and feel of businesses, resulting in a positive impact on their entrepreneurial journey.

Understanding Their Pain Points

  • Inadequate, impractical physical spaces diminishing their business's attractiveness and functionality
  • Lack of expertise in creating designs that blend form, function, and aesthetics
  • Difficulty in finding an architectural partner who truly understands their business needs

Transformation

  • Optimized, elevated physical spaces that boost the business's visual appeal and functionality
  • Enhanced customer satisfaction and increased revenue from an efficient and attractive built environment
  • A true partnership experience yielding category-defining architectural designs reflecting the client's vision

Unique Selling Proposition (USP)

  • Client-centric design approach with deep understanding of business needs
  • Proven track record in improving businesses through functional, aesthetic design excellence
  • Our client partnership philosophy sets us apart for entrepreneurs seeking business elevation

Brand Values & One-Liners

  • "Transforming businesses through architectural excellence"
  • "Your vision. Our expertise. Shared success."
  • "Designing futures, crafting experiences"

Tone

  • Our brand voice echoes our commitment to partnership, innovation, and excellence. We exude professionalism and creativity, aiming to inspire trust and spark ambition.

Hero Text Idea

  • Flag Text: "Architectural Masters of Canada"
  • Main Headline: "We Design Spaces that Elevate Businesses"
  • Sub Headline: "Leverage our architectural expertise for functional and transformative business environments. Together, let’s create a legacy."
  • CTA: "Start Your Transformation Now"

3. The Media I Will Use to Reach my Target Market

Website

  • Update positioning to highlight core benefits and USP
  • Enhance mobile experience, as the majority of B2B research happens on mobile
  • Install Google Analytics and set up conversion tracking for form submissions

Social Media

  • An active presence on LinkedIn, focusing on connection-building and thought leadership
  • Bi-weekly updates showcasing recent projects, design philosophy, and team
  • Join relevant LinkedIn groups to engage with target audience

Paid Advertising

  • Run targeted LinkedIn campaigns focused on brand awareness
  • Google Adwords targeting related keywords, such as 'architect services', 'retail design', 'commercial architecture'

Content Recommendations

  • Blog posts addressing common business design challenges, benefits of well-designed workspaces
  • Case studies showcasing successful projects

Partnerships & Outreach

  • Collaborate with local business associations and real estate forums
  • Reach out to non-competing businesses serving the same audience for cross-promotion

SEO and Content

  • Optimize website for search engines focusing on relevant keywords
  • Regularly update blog with content relevant to target audience

Offline and Local Media

  • Networking at local business events, trade shows relevant to architecture, real estate, and design
  • Sponsor local business events to increase brand exposure

Online Events

  • Host webinars on 'Design Impact on Business Performance'

Online Networking

  • Participate in relevant forums, Facebook and LinkedIn Groups for entrepreneurs, developers, and local business owners

Directories

  • Get listed on local business directories and national directories relevant to architecture and design services
During
(Lead)

1. My Lead Capture System

Lead Magnet

  • 'Designing for Success' E-guide
  • Free Project Feasibility Calculator
  • Webinar on 'Impacting Business Through Design'

Tripwire Offer

  • Preliminary Conceptualization Offer ($50 for a customizable layout)
  • Design Audit and Recommendation Report ($75)

Welcome Sequence

  • Email 1: Welcome, outline of what to expect
  • Email 2: Company overview, past projects
  • Email 3: Invitation for a free consultation

Segmentation

  • Segment by industry (retail, restaurant, government, housing)
  • Segment by stage in planning process

CRM and Automation

  • Integrate WordPress site with a free/low-cost CRM like HubSpot
  • Automate lead nurturing emails based on segmentation

Chatbot and Automation

  • Implement chatbot for instant response
  • FAQ Automation to answer common queries efficiently

2. My Lead Nurturing System

Marketing CRM

  • Recommended Platform: HubSpot CRM
  • Automation capabilities: Follow-up emails, segmentation and data tracking
  • Improvements: Training staff to effectively use the CRM

Sales CRM

  • Recommended Platform: HubSpot Sales Hub
  • Pipeline tracking: Visually track deal stages and detailed pipelines
  • Upgrades: Invest in Sales Hub Professional for advanced CRM features

Automated Follow-Ups

  • Type: Interest-based emails post consultation/discussion
  • Triggers: Post first contact, proposal deliverance and contract signing

Newsletter

  • Frequency: Bi-weekly
  • Topics: Architectural trends, case studies, community development
  • Segmentation: by prospect's industry

Retargeting & Ads

  • Platform: Google AdWords for search retargeting
  • Goals: Increase brand awareness and attract more high-quality leads

Social Media and Content

  • Frequency: Weekly posts on LinkedIn
  • Content focus: Highlighting recent projects and sharing architectural insights

Webinars and Events

  • Suggested Cadence: Quarterly webinars on relevant topics such as 'Design Impact on Business Performance'

Other Nurture Channels

  • Tool: Drift chatbot for instant website communication
  • SMS: Use an SMS tool like SendPulse for reminders and notifications

3. Sales Conversion Strategy

Sales Process

  • Streamline discovery and proposal stages by using pre-designed templates
  • Automate follow-ups using email sequences
  • Incorporate a contract-signing tool to ease the contract finalization process

Sales Assets

  • Create a standardized discovery call script to ensure consistency
  • Develop a proposal template highlighting qualifications, case studies, and pricing options

Objection Handling and Guarantee Strategy

  • Develop scripts to address common objections (e.g., price, timing, quality)
  • Implement a satisfaction guarantee or rework policy for peace of mind

Testimonials and Case Studies

  • Collect testimonials post-project completion
  • Create case studies for pivotal projects; display these on the website and use during sales conversations

Conversion Rate Tracking and Improvement Ideas

  • Implement a CRM system to capture and track conversion rates
  • Experiment with different follow-up strategies to identify the most effective tactics

Urgency and Offers

  • Offer time-bound promotional rates for new clients
  • Provide 'fast mover' incentives (e.g., quicker project turnaround for clients signing within 48 hours)

Shock and Awe Strategies

  • Send a branded gift or personalized note post-discovery call to show appreciation and build trust
After
(Customer)

1. How I Deliver a World Class Experience

Onboarding Experience

  • Send a personal welcome email detailing process and expectations.
  • Schedule an initial consultation for client to discuss needs and goals.
  • Send a welcome kit including company portfolio, tools, tips, and architectural inspiration.

Communication Cadence

  • Weekly project status update emails.
  • Fortnightly calls to discuss progress and get client feedback.
  • Monthly video meetings for design presentation and discussion.
  • Direct line of communication with project lead.

Client Education

  • A digital guide on the architectural process: stages, roles, and what to expect.
  • Regular blog articles addressing common architectural challenges and solutions.
  • Create short explainer videos on architectural concepts applicable to client’s business.
  • Share industry news and trends via monthly newsletter.

Personalized Touches

  • Birthday greetings with a digital illustration of the client’s project.
  • Celebrate project milestones with a personalized note and craft beer selection.
  • Send a handwritten thank you note on project completion with a framed sketch of their building.

Visuals and Documentation

  • Present clear visual timelines for project stages.
  • Provide regular progress reports with 3D renderings of the project.
  • Send photos or videos of site visits and work progress.

Feedback and Proactive Support

  • Quarterly feedback survey to track client satisfaction and areas for improvement.
  • Fast response team dedicated to addressing client concerns or issues.
  • Follow up on feedback received and take necessary action.

Guarantee or Promise

  • High level of design excellence rooted in industry experience and expertise.
  • Assurance of personalized design approach in line with client's business needs.
  • Risk-free consultation and concept layout.

Operational Excellence

  • Adherence to timely project completion.
  • Regular, transparent communication on project progress.
  • High professional and aesthetic standards for site visits and design meetings.

2. How I Increase Customer Lifetime Value

Renewals & Contracts

  • Offer annual architecture plan contracts with a discount
  • Incentivize long term development projects with a reduced hourly rate

Upsells & Cross-Sells

  • Introduce additional design consultancy services as an upsell
  • Cross-sell interior design consultation services
  • Provide landscape design services as an add-on

Bundling & Packaging

  • Offer end-to-end packages for housing, commercial, and government projects
  • Create a 'Full-Suite Package' that effectively bundles building, interior, and landscape design services

Loyalty & Retention Programs

  • Establish a referral program that provides discounted future services to clients who refer new businesses
  • Recognize loyal clients by offering a 'VIP Design Package' with priority service and additional perks

Custom Services and Personalization

  • Offer premium design service options, inclusive of enhanced consultations and unique plans based on business objectives
  • Introduce custom service packages for long-term clients tailored to their specific needs

Pricing Strategy

  • Offer reduced rates for long-term design projects that pledge loyalty
  • Implement a tiered pricing model offering varied levels of service based on commitment and project scope

Customer Data and Insights

  • Implement a CRM system to track customer interactions and identify upsell opportunities
  • Use data tracking to understand churn and customer needs to optimize service tiers

3. How I Orchestrate And Stimulate Referrals

Referral Incentives

  • Provide a discount on future architectural services for successful referrals
  • Offer a free conceptual drawing for referees

Shareable Assets

  • Create a curatable digital portfolio that clients can share on their social platforms
  • Develop referral cards with a brief about services and CTAs for easy sharing

Timing and Triggers

  • Ask for referrals after successful project completions or milestones
  • Automate emails to remind clients about referral incentives after project delivery

Client Success Stories

  • Regularly collect and publish testimonials on the website and social media
  • Create brief case studies highlighting transformational design projects to boost referrals

Referral Contests

  • Run a bi-annual "Refer & Win" contest for existing clients with prizes like free design consultations

Partner or Affiliate Programs

  • Forge partnerships with local real estate agents or developers for referrals
  • Establish an affiliate program with tracking links to offer commission-based rewards

Thank-You Experience

  • Send personal thank-you emails for successful referrals
  • Recognize top referrers on the company newsletter or social media

Take Your Marketing Plan to the Next Level

Now that you have your 1PMP, you've unlocked a FREE Marketing Clarity Call with my team.